Module 2.3 Strategic Planning & Organizational Performance Management Flashcards by Francine Hoyle

Q

FY 2018-2022 National Defense Business Operations Plan

A

A supplement to the 2018 national Defense Strategy (NDS)
Structured to directly contribute to NDS priorities
Addresses reforms in each of the Secretary’s lines of effort
(from a business and support perspective
Primary focus is to reform the Department
Supplemented by an annual performance plan
Replaces the Department’s Agency Strategic Plan

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Q

A supplement to the 2018 national Defense Strategy (NDS)
Structured to directly contribute to NDS priorities
Addresses reforms in each of the Secretary’s lines of effort
(from a business and support perspective
Primary focus is to reform the Department
Supplemented by an annual performance plan
Replaces the Department’s Agency Strategic Plan

A

FY 2018-2022 National Defense Business Operations Plan

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Q

Rebuild military readiness as we build a more lethal joint force
Strengthen our alliances and attract new partners
Reform the Department’s business practices for greater performance and affordability

A

Strategic goals supported by the National Defense Business Operations Plan (NDBOP)

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Q

Rebuild military readiness as we build a more lethal joint force

A

Strategic goals supported by the National Defense Business Operations Plan (NDBOP)

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Q

Strengthen our alliances and attract new partners

A

Strategic goals supported by the National Defense Business Operations Plan (NDBOP)

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Q

Reform the Department’s business practices for greater performance and affordability

A

Strategic goals supported by the National Defense Business Operations Plan (NDBOP)

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Q

Lay the foundation for future readiness through:

Recapitalization
Innovation
Modernization

A

Strategic Objectives supported

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Q

Enhance information technology and cybersecurity capability

A

Strategic Objectives supported

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Q

Ensure the best intelligence, counterintelligence, and security support to DoD operations

A

Strategic Objectives supported

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Q

Implement initiatives to recruit and retain the best total force to bolster capabilities and readiness

A

Strategic Objectives supported

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Q

Improve and strengthen business operations through a move to DoD-enterprise or shared services; reduce administrative and regulatory burden.

A

Strategic Objectives supported

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Q

Optimize organization structure

A

Strategic Objectives supported

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Q

Undergo an audit, and improve the quality of budgetary and financial information that is most valuable in managing the DoD.

A

Strategic Objectives supported

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Q

The Plan establishes business goals that directly support the Department’s other strategic documents. It provides a vital link between the overarching DoD strategy, as defined in the NSS and the NDS

A

Relationship between the NDBOP and other Defense Strategy Documents

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Q

Business Process Reengineering (BPR) is also called ___ ___ ___

A

Business Process Innovation (BPI)

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Q

Defined as the “fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as:

Cost quality
Service, and
Speed

A

Business Process Reengineering (BPR)

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Q

An approach to dramatically improve operating effectiveness by redesigning critical business processes and supporting business systems, as opposed to incremental improvement.

A

Business Process Reengineering (BPR)

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Q

Radical redesign of key business processes that involves examination of the fundamental process itself. Looks at the details of the process. It is an examination of the process’s ability to add value.

A

Business Process Reengineering (BPR)

Business Process Innovation (BPI)

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Q

Focuses on the process of producing the output rather than on the restructuring of organizations. It doesn’t focus on changing the organization.

A

Process Reengineering (BPR)

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Q

“Funds may not be certified for investment in a Defense business system unless appropriate BPR has been undertaken”

A

U.S. Code 10, Section 2222

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Q

Create a Reengineering Framework ⇓

⇒Identify Customers and Needs ⇒ Map the Existing Process ⇓

⇒ Measure Process Performance ⇒ Redesign Existing Process ⇓

⇒Implement the Redesign

⇓

A

Business Process Reengineering Steps

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Q

It is best to keep the number of the Reengineering team members to?

A

Under 10

If the team is not a manageable size, the entire process may be more difficult to execute efficiently and effectively. The final result of the team may not be as beneficial.

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Q

Four stages of Bruce Tuckman model of development:

A

Forming
Storming
Norming
Performing

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Q

The stage when teams agree on goals

A

Forming (Stage 1) - everyone at their best behavior here.

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The stage when the group starts to sort itself out and gain each other's trust

Storming (Stage 2) - conflict often appears here.

The stage when disagreements and personality clashes are resolved and a spirit of cooperation emerges

Norming (Stage 3) - conflict resolution

The stage when team focus on achieving common goals, often reaching very high levels of success

Performing (Stage 4)

**DMAIC** * Define * Measure * Analyze * Improve * Control

Lean Six Sigma - Continuous Process Improvement ## Footnote **DMAIC**

Lean Six Sigma Continuous Process Improvement

**DMAIC**

The process of measuring and comparing one's performance against “**World-class**” or “**Best-in-class**” organizations and identifying, understanding, and adapting the best practices of those organizations to achieve new levels of organizational performance

Benchmarking

1. Determine what to 2. Determine the organization to 3. Gather data 4. Analyze performance gaps 5. Determine future trends 6. Reveal results and sell the process 7. Achieve consensus on revised goals 8. Establish action plans 9. Implement plans and monitor results. 10. Recalibrate benchmarks

**10 steps of benchmarking**

In 1993, the ____ provided the foundation for performance planning, reporting, and budgeting for Federal agencies.

GPRA

To improve the confidence of the American people in the capability of the Federal Government, by systematically holding Federal agencies accountable for achieving program results.

Purpose of GPRA

To initiate program performance reform with a series of pilot projects in setting program goals, measuring program performance against those goals, and reporting publicly on their progress.

Purpose of GPRA

To help Federal Managers improve service delivery by requiring that they plan for meeting program and by providing them with information about program results and service quality.

Purpose of GPRA (1993)

To improve Federal program effectiveness and public accountability by promoting a new focus on results, service quality, and customer satisfaction.

Purpose of GPRA

To improve interval management. Improve congressional decision-making by providing more objective information on achieving statutory objectives, and on the relative effectiveness and efficiency of Federal programs and spending.

Purpose of GPRA (1993)

The ___ \_\_\_\_ ____ of 2010 expanded the original purpose of ___ to include additional requirements.

GPRA Modernization Act of 2010; GPRA

Codify and strengthen existing resources for performance management, including the Performance Improvement Officers (PIOs) within the Federal agencies and the interagency Performance

GPRA Modernization Act of 2010

Leads to more effective management of Government agencies at a reduced cost.

GPRA Modernization Act of 2010

The strategic plan will cover a period of no less than four (4) calendar years forward from the fiscal year in which it is published.

GPRA Modernization Act of 2010

The GPRA Modernization Act of 2010 requires agencies to prepare a strategic plan, make it available on the agency's website, and notify the POTUS and Congress oft its availability. The plan must include:

Mission statement Strategic goals Performance goals Federal priority goals

Under the ___ \_\_\_ \_\_\_, an agency's Annual Performance Plan (APP) defines the level of performance to be achieved during the year in which the plan is submitted and the next fiscal year.

GPRA Modernization Act of 2010

Under the GPRA Modernization Act, an agency's ____ \_\_\_ ___ defines the level of performance to be achieved during the year in which the plan is submitted and the next fiscal year.

Annual Performance Plan (APP)

Provides information on the agency's progress achieving the goals and objectives described in the agency's Strategic Plan and Annual Performance Plan, to include progress on agency priority goals.

Annual Performance Report (APR) The term Annual Performance Report means the same as the performance section of the “Performance and Accountability Report” (PAR)

* Annual Statement of Assurance Report - FMFIA 1982 (Internal Controls) * Audited Financial Statements - GMRA 1994 (government Management Reform Act) * Annual Performance Report - GPRA 2010

Financial Reporting Requirements Executive Branch departments, agencies, and entities are required to submit to Congress (OMB Circular A-136)

DoD Alternative to the Performance and Accountability Report (PAR)

Agency Financial Report (AFR), which includes: 1. The Annual Statement of Assurance Report and 2. Financial Statements

1. The Annual Statement of Assurance Report and 2. Financial Statements

DoD Alternative to the Performance and Accountability Report

Accomplishment of deeds that convert resources into products or services delivered to customers

Performance

Assessment of the qualitative results of a program activity when compared to it intended purpose.

Outcome Measure

Anything produced by an organization that can be tabulated, calculated, or recorded and can be expressed in a quantitative or qualitative measure.

Output Measure

A target level of performance expressed as tangible, measurable objective, against which actual achievement can be compared, including a goal expressed as a quantitative standard, value, or rate.

Performance Goals

Particular or characteristic used to measure short-term goals or outcomes.

Performance Indicator

Specific activity or project as listed in the program and financing schedules of the annual budget of the United States Government.

Program Activity

Assessment through objective measurement and systematic analysis of the manner and extent to which Federal programs achieve intended objectives.

Program Evaluation

All processes and resources used to accomplish short-term goals and outcomes. Usually can be evaluated in monetary terms

Input

Standards of measurement by which efficiency, performance, progress, or quality of a plan, process, or product can be assessed.

Metrics

Miscellaneous Sources of Funds

Agricultural and Grazing Leases Recycling Sale and Out-Lease Fish and Wildlife Conservation Program Energy Savings at Military Installations

Agricultural and Grazing Leases Recycling Sale and Out-Lease Fish and Wildlife Conservation Program Energy Savings at Military Installations

Miscellaneous Sources of Funds

Agricultural and Grazing Leases

Miscellaneous Source of Funds

Recycling

Miscellaneous Source of Funds

Sale and Out-Lease

Miscellaneous Source of Funds

Fish and Wildlife Conservation Program

Miscellaneous Source of Funds

Energy Savings at Military Installations

Miscellaneous Source of Funds

Out-Lease and Easements

Miscellaneous Source of Funds

Responsibility remains with Government Contracts Franchises Volunteers

**Outsourcing**

Responsibility **shifts** from Government Family Housing Utilities

**Privatization**