Module 2: TOG 2017 - Effective Feedback

Question 1

What are the 4 stages in the Kolbe’s Learning Cycle?

Answer 1

1. Concrete experience (from books, lectures, sims etc).
2. Reflective observation (applies knowledge to real patient and asks questions).
3. Abstract concepualisation (could something have gone better?).
4. Active experimentation (new ideas and new solutions).

Question 2

What is Pendelton’s rule?

Answer 2

1. The learner describes what went well.
2. Trainer states what went well.
3. Learner describes what could be improved.
4. Trainer states what could be done better.

Question 3

What 3 personality traits does a tranee require in order for a trainee- centered model to be successful?

Answer 3

Receptive
Reflective
Responsive.

Question 4

What does PROMPTED stand for when giving feedback?

Answer 4

P - Precise feedback
R - Relevant to practice
O - Outcome based (with clear aims)
M - Measurable
P - Possible to achieve
T - Time determined
E - Encouraging and constructuve
D - Descriptive.

Question 5

What are the 4 stages that learners will pass through?

Answer 5

1. Unconscious incompetence
2. Conscious incompetence
3. Conscious competence
4. Unconscious competence

Question 6

What are common mistakes when giving feedback?

Answer 6

1. Giving feedback when its not asked for.
2. Bringing up previous mistakes.
3. Focusing on personal issues.
4. In front of other people.
5. Overloading trainee (2-3 messages max).
6. Giving feedback when emotional.
7. Immediate feedback after serious event.
8. Giving no feedback.

Question 7

What is the drawback of using questionnaires to give feedback?

Answer 7

Although user friendly, uses scales and does not give depth to feedback.