Module 2: Therapeutic communication in nursing

Question 1

Most documentation systems use nursing process as a foundation and guide. What are the 5 steps of the nursing process?

Answer 1

Assessment 
Nursing diagnosis
Planning
Implementation
Evaluation or outcomes

Question 2

How is referent used in a healthcare setting?

Answer 2

Sight sounds, orders, etc. Trigger communication

Question 3

*What are the 4 phases of the helping relationship?

Answer 3

Pre-interaction phase, orientation phase, working phase, termination phase

Question 4

Encourages and helps patient to express feelings about their health and to explore own feelings/thoughts. This is part of what phase of the helping relationship?

Answer 4

Working phase

Question 5

Anticipates health care concerns and issues that may arise. This is part of what phase?

Answer 5

Pre-interaction face

Question 6

Evaluate goal achievement with patient. Is a part of what phase?

Answer 6

Termination phase

Question 7

Let patient know when to expect relationship to be terminated. Is a part of what phase?

Answer 7

Orientation phase

Question 8

When should incident or occurrence reports be made?

Answer 8

Any event that isn’t consistent with the routine, expected care of patient or the standard procedures in place on the health care unit

Question 9

It’s part of the nursing process would you include emotional status of client

Answer 9

Assessment

Question 10

Demonstrates client response to interventions, shows an expected responses are reactions, proves follow up on client concerns. This is done during what nursing process?

Answer 10

Evaluation

Question 11

Measurements and observations, sight and hearing, adverse events, are part of what type of data?

Answer 11

Objective data

Question 12

Using direct quotes is a part of what type of data?

Answer 12

Subjective

Question 13

Where possible, is it better to use objective or subjective data?

Answer 13

Objective

Question 14

What does I-SBAR-R stand for?

Answer 14

Identification - situation – background – assessment -recommendation-repeat back

Question 15

Describe Duffy’s quality caring model

Answer 15

S - Sit
O - Open posture
L - lean towards patient
E - eye contact 
R - Relax