Module 2 - Personal Development

Question 1

What does SWOT mean?

Answer 1

Strengths, Weaknesses, Opportunities and Targets

Question 2

What are your Strengths?

Answer 2

• Excellent Customer Service On Tills
• Hard Working
• Fast On Tills
• Flexible
• Good Years Of Experience
• Good Support Team with Managers and Supervisors
• Friendly - gets on well with everyone

Question 3

If any, what would be your weakness?

Answer 3

I sometimes worry about not doing well enough but this can be improved by improving my confidence daily.

Question 4

What Opportunites can you get from this role?

Answer 4

• Retail Level 2 Apprenticeship - this helps give me more experience and knowledge for the future.
• Different roles - for example, I am interested in VM.

Question 5

What would be an example of a threat for you when working?

Answer 5

One example of a threat for myself would be that the store is very busy due to the seasonal period, so I may be put on a department for some time which means I miss out on other opportunities.

Question 6

What are your Targets?

Answer 6

• Serving over 160 customers an hour
• To be fast & efficient on the tills
• Giving excellent customer service every time

Question 7

What does SMART stand for?

Answer 7

Specific, Measurable, Achievable, Relevant, Time-bound

Question 8

Open To Feedback - Provide 3 examples of a time you have requested formal & informal feedback.

Answer 8

FORMAL
• Appraisal
• Team Meeting
• One to One Meeting
• Regular Reporting
INFORMAL 
• A quick catch up
• After a task has been completed
• After a formal meeting
•  At a social occasion or just over coffee

Question 9

What’s an example of Formal Feedback?

Answer 9

One to one meeting with my Manager about progress.

Question 10

What’s an example of Informal Feedback?

Answer 10

My Supervisor complementing me on a task I worked hard on.

Question 11

Explain the methods used to provide feedback within your organisation?

Answer 11

• Third Party
• Reporting
• Digital Media
• Written
• Face To Face

Question 12

How can you request feedback within your role?

Answer 12

• Ask a Manager

* Ask customers to fill it feedback survey

Question 13

What’s 360 Feedback?

Answer 13

360 Degree Feedback is a system or process in which employees receive confidential, anonymous feedback from the people who work around them. Manager - Self - Colleagues - Manager