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Operations Management > Module 2 > Flashcards

Module 2 Flashcards

1
Q

Product and Service Design
Main focus:

A

Customer Satisfaction

Understand what the customer wants

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2
Q

Product and Service Design
Secondary focus:

A

 Function of product/service
 Cost/profit
 Quality
 Appearance
 Ease of production/assembly
 Ease of maintenance/service

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3
Q

Extent to which there is an absence of variety in a product, service, or process

A

Degree of Standardization

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4
Q

Standardization is an presence of variety in a product, service, or process. T or F?

A

FALSE

an absence of variety in a product, service, or process

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5
Q

Standardization is an absence of ______ ______, service, or process

A

Variety in a product

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6
Q

Standardized products are immediately available to customers. T or F?

A

true

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7
Q

A strategy of producing standardized goods or services, but incorporating
some degree of customization

A

Mass Customization

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8
Q

Mass customization is a strategy of producing ________ goods or services, but incorporating
some degree of customization

A

standardized

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9
Q

Mass customization is a strategy of producing standardized goods or services, but incorporating
some degree of ___________

A

customization

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10
Q

Mass customization is a strategy of producing standardized goods or services, without a degree of customization. T or F?

A

FALSE

Mass customization is a strategy of producing standardized goods or services, but incorporating some degree of customization

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11
Q

the process of producing but not quite completing, a product or service until customer preferences are known.

A

Delayed differentiation

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12
Q

the process of producing but not quite __________, a product or service until customer preferences are known.

A

completing

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13
Q

the process of producing but not quite completing, a product or service until customer ______ are known.

A

preferences

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14
Q

Delayed differentiation is the process of producing but not quite completing, a product or service until customer preferences are known. T or F?

A

TRUE

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15
Q

a form of standardization in which component parts are
grouped into modules that are easily replaced or interchanged.

A

Modular Design

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16
Q

Modular design is a form of standardization in which component parts are
______ into modules that are easily replaced or interchanged.

A

Grouped

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17
Q

Modular design is a form of standardization in which component parts are
grouped into modules that are easily replaced or ________.

A

Interchanged

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18
Q

Modular design is a form of standardization in which component parts are
grouped into modules that are easily replaced or interchanged. T or F?

A

TRUE

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19
Q

The ability of a product, part, or system to perform its intended
function under a prescribed set of conditions

A

Reliability

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20
Q

Reliability is the ability of a product, part, or system to perform perfectly without a prescribed set of conditions. T or F?

A

FALSE

The ability of a product, part, or system to perform its intended
function under a prescribed set of conditions

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21
Q

Situation in which a product, part, or system does not perform as intended.

A

Failure

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22
Q

Situation in which a product, part, or system does not perform as _______

A

Intended

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23
Q

Failure is the situation in which the whole system does not perform as intended. T or F?

A

FALSE

Situation in which a product, part, or system does not perform as
intended

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24
Q

The set of conditions under which an item’s reliability is specified

A

Normal operating conditions

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25
Q

Normal operating conditions is the set of conditions under which an item’s reliability is not
clearly specified. T or F?

A

FALSE

Normal operating conditions the set of conditions under which an item’s reliability is specified

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26
Q

Normal operating conditions is the set of _________ under which an item’s reliability is specified

A

Conditions

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27
Q

Design that results in products or services that can function over
a broad range of conditions

A

Robust design

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28
Q

Robust design is a design that results in products or services that can function over
a broad range of conditions. T or F?

A

TRUE

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29
Q

Design that results in products or services that can function over a ________ ________ of conditions

A

Broad range

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30
Q

Modification of an existing product/service

A

Degree of Newness

31
Q

Expansion of an existing product/service

A

Degree of Newness

32
Q

Clone of a competitor’s product/service

A

Degree of Newness

33
Q

New product/service

A

Degree of Newness

34
Q

Multinational companies must take into account cultural differences
related to the product design.

A

Cultural Differences

35
Q

Uses combined efforts of a team of designers working in different
countries

A

Global Product Design

36
Q

Designs and manufactures a product based on its own specifications and
sells to another company for branding and distribution

A

Original Equipment Manufacturer (OEM)

37
Q

OEM designs and manufactures a product based on its purchaser’s specifications and
sells to another company for branding and distribution. T OR F?

A

FALSE

OEM designs and manufactures a product based on its own specifications and sells to another company for branding and distribution

38
Q

OEM _____ ________a product based on its own specifications and sells to another company for branding and distribution

A

designs and manufactures

39
Q

OEM designs and manufactures a product based on its own specifications and sells to another company for ______ ______

A

branding and distribution

40
Q

Designs and manufactures a product according to purchaser’s specifications

A

Original Design Manufacturer (ODM)

41
Q

ODM designs and manufactures a product according to purchaser’s specifications. T or F?

A

TRUE

42
Q

ODM designs and manufactures a product according to its own specifications. T or F?

A

FALSE

ODM designs and manufactures a product according to purchaser’s specifications

43
Q

ODM designs and manufactures a product according to _______ specifications

A

Purchaser’s

44
Q

Sells an entire product that is manufactured by a second company under
its own brand

A

OBM

45
Q

OBM sells an entire product that is manufactured by a second company under
its own brand. T OR F?

A

TRUE

46
Q

ODM Sells an entire product that is manufactured by a second company under
its own brand. T or F?

A

FALSE

OBM sells an entire product that is manufactured by a second company under
its own brand

47
Q

OBM sells an entire product that is manufactured by a ______ company under
its own brand

A

second

48
Q

OBM sells an entire product that is manufactured by a second company under
its _____ brand

A

own

49
Q

Ideas for new or redesigned products or services can come from variety of
sources, including customers, the supply chain, competitors, employees
and research.

A

Idea generation

50
Q

In idea generation, _____ ______ products or services can come from variety of sources, including customers, the supply chain, competitors, employees and research.

A

New or redesigned

51
Q

In idea generation, new or redesigned products or services can come from limited of sources. T or F?

A

False

In idea generation, new or redesigned products or services can come from variety of sources, including customers, the supply chain, competitors, employees and research.

52
Q

Entails market analysis , economic analysis , and technical analysis.

A

Feasibility Analysis

53
Q

Feasibility analysis entails market analysis , economic analysis , and technical analysis. T or F?

A

TRUE

54
Q

Feasibility analysis entails ______ analysis , ______ analysis , and ______ analysis

A

market, economic, technical

55
Q

This involved detailed descriptions of what is needed to meet customer wants, and requires collaboration between legal, marketing, and
operations.

A

Product Specification

56
Q

Product Specification involved detailed ________ of what is needed to meet customer wants, and requires collaboration between legal, marketing, and
operations.

A

descriptions

57
Q

Product Specification involved detailed descriptions of what is needed to meet customer wants, and requires collaboration between legal, marketing, and
operations. T OR F?

A

TRUE

58
Q

The process that will be needed to produce to the product or deliver the service. Alternatives must be weight in terms of cost, availability or resources, profit potential, and quality. This involves accounting ang
operations

A

Process Specifications

59
Q

Process specifications is frequently needed to produce to the product or deliver the service. T or f?

A

FALSE

Process specifications is needed to produce to the product or deliver the service. Alternatives must be weight in terms of cost, availability or resources, profit potential, and quality. This involves accounting ang
operations

60
Q

Process specifications is needed to ______ to the product or deliver the service. Alternatives must be weight in terms of cost, availability or resources, profit potential, and quality. This involves accounting ang
operations

A

PRODUCE

61
Q

One (or a few) units are made to see if there are any problems with the product or process specifications.

A

Prototype Development

62
Q

At this stage, any changes are made, or the project is abandoned. Marketing, finance, engineering, design, and operations collaborate to
determine whether to proceed or abandon.

A

Design Review

63
Q

Design Review is the stage where any changes are made, or the project is _____. Marketing, finance, engineering, design, and operations collaborate to
determine whether to proceed or abandon.

A

Abandoned

64
Q

Design Review is the stage where any changes are made, or the project is abandoned. ________, finance, engineering, design, and operations collaborate to
determine whether to proceed or abandon.

A

marketing, finance

65
Q

Design Review is the stage where any changes are made, or the project is abandoned. Marketing, finance, engineering, design, and operations collaborate to determine whether to proceed or abandon. T or F?

A

true

66
Q

Used to determine the consumer acceptance. If unsuccessful, the product
returns to the design review phase. This phase is handled by marketing.

A

Market Test

67
Q

Market test used to determine the consumer acceptance. If unsuccessful, the product
returns to the ____ _____ ___. This phase is handled by marketing.

A

design review phase

68
Q

Market test used to determine the consumer acceptance. If unsuccessful, the product
returns to the design review phase. This phase is handled by engineers. t or f?

A

Market test used to determine the consumer acceptance. If unsuccessful, the product
returns to the design review phase. This phase is handled by MARKETING.

69
Q

The new product is promoted. This phase is handled by marketing.

A

Product Introduction

70
Q

The new product is ________. This phase is handled by marketing.

A

PROMOTED

71
Q

The new product is promoted. This phase is handled by marketing. T OR F?

A

TRUE

72
Q

Abased on user feedback, changes may be made, or forecasts refined.
This phase is handled by marketing.

A

Follow-up evaluation

73
Q

Abased on user ________, changes may be made, or forecasts refined.
This phase is handled by marketing.

A

Feedback

74
Q
A

Operations Management (4 decks)

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