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Operations Management > Module 2 > Flashcards

Module 2 Flashcards

1
Q

Product and Service Design
Main focus:

A

Customer Satisfaction

Understand what the customer wants

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2
Q

Product and Service Design
Secondary focus:

A

 Function of product/service
 Cost/profit
 Quality
 Appearance
 Ease of production/assembly
 Ease of maintenance/service

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3
Q

Extent to which there is an absence of variety in a product, service, or process

A

Degree of Standardization

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4
Q

Standardization is an presence of variety in a product, service, or process. T or F?

A

FALSE

an absence of variety in a product, service, or process

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5
Q

Standardization is an absence of ______ ______, service, or process

A

Variety in a product

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6
Q

Standardized products are immediately available to customers. T or F?

A

true

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7
Q

A strategy of producing standardized goods or services, but incorporating
some degree of customization

A

Mass Customization

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8
Q

Mass customization is a strategy of producing ________ goods or services, but incorporating
some degree of customization

A

standardized

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9
Q

Mass customization is a strategy of producing standardized goods or services, but incorporating
some degree of ___________

A

customization

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10
Q

Mass customization is a strategy of producing standardized goods or services, without a degree of customization. T or F?

A

FALSE

Mass customization is a strategy of producing standardized goods or services, but incorporating some degree of customization

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11
Q

the process of producing but not quite completing, a product or service until customer preferences are known.

A

Delayed differentiation

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12
Q

the process of producing but not quite __________, a product or service until customer preferences are known.

A

completing

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13
Q

the process of producing but not quite completing, a product or service until customer ______ are known.

A

preferences

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14
Q

Delayed differentiation is the process of producing but not quite completing, a product or service until customer preferences are known. T or F?

A

TRUE

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15
Q

a form of standardization in which component parts are
grouped into modules that are easily replaced or interchanged.

A

Modular Design

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16
Q

Modular design is a form of standardization in which component parts are
______ into modules that are easily replaced or interchanged.

A

Grouped

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17
Q

Modular design is a form of standardization in which component parts are
grouped into modules that are easily replaced or ________.

A

Interchanged

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18
Q

Modular design is a form of standardization in which component parts are
grouped into modules that are easily replaced or interchanged. T or F?

A

TRUE

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19
Q

The ability of a product, part, or system to perform its intended
function under a prescribed set of conditions

A

Reliability

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20
Q

Reliability is the ability of a product, part, or system to perform perfectly without a prescribed set of conditions. T or F?

A

FALSE

The ability of a product, part, or system to perform its intended
function under a prescribed set of conditions

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21
Q

Situation in which a product, part, or system does not perform as intended.

A

Failure

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22
Q

Situation in which a product, part, or system does not perform as _______

A

Intended

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23
Q

Failure is the situation in which the whole system does not perform as intended. T or F?

A

FALSE

Situation in which a product, part, or system does not perform as
intended

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24
Q

The set of conditions under which an item’s reliability is specified

A

Normal operating conditions

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25
Normal operating conditions is the set of conditions under which an item’s reliability is not clearly specified. T or F?
FALSE Normal operating conditions the set of conditions under which an item’s reliability is specified
26
Normal operating conditions is the set of _________ under which an item’s reliability is specified
Conditions
27
Design that results in products or services that can function over a broad range of conditions
Robust design
28
Robust design is a design that results in products or services that can function over a broad range of conditions. T or F?
TRUE
29
Design that results in products or services that can function over a ________ ________ of conditions
Broad range
30
Modification of an existing product/service
Degree of Newness
31
Expansion of an existing product/service
Degree of Newness
32
Clone of a competitor’s product/service
Degree of Newness
33
New product/service
Degree of Newness
34
Multinational companies must take into account cultural differences related to the product design.
Cultural Differences
35
Uses combined efforts of a team of designers working in different countries
Global Product Design
36
Designs and manufactures a product based on its own specifications and sells to another company for branding and distribution
Original Equipment Manufacturer (OEM)
37
OEM designs and manufactures a product based on its purchaser's specifications and sells to another company for branding and distribution. T OR F?
FALSE OEM designs and manufactures a product based on its own specifications and sells to another company for branding and distribution
38
OEM _____ ________a product based on its own specifications and sells to another company for branding and distribution
designs and manufactures
39
OEM designs and manufactures a product based on its own specifications and sells to another company for ______ ______
branding and distribution
40
Designs and manufactures a product according to purchaser’s specifications
Original Design Manufacturer (ODM)
41
ODM designs and manufactures a product according to purchaser’s specifications. T or F?
TRUE
42
ODM designs and manufactures a product according to its own specifications. T or F?
FALSE ODM designs and manufactures a product according to purchaser’s specifications
43
ODM designs and manufactures a product according to _______ specifications
Purchaser's
44
Sells an entire product that is manufactured by a second company under its own brand
OBM
45
OBM sells an entire product that is manufactured by a second company under its own brand. T OR F?
TRUE
46
ODM Sells an entire product that is manufactured by a second company under its own brand. T or F?
FALSE OBM sells an entire product that is manufactured by a second company under its own brand
47
OBM sells an entire product that is manufactured by a ______ company under its own brand
second
48
OBM sells an entire product that is manufactured by a second company under its _____ brand
own
49
Ideas for new or redesigned products or services can come from variety of sources, including customers, the supply chain, competitors, employees and research.
Idea generation
50
In idea generation, _____ ______ products or services can come from variety of sources, including customers, the supply chain, competitors, employees and research.
New or redesigned
51
In idea generation, new or redesigned products or services can come from limited of sources. T or F?
False In idea generation, new or redesigned products or services can come from variety of sources, including customers, the supply chain, competitors, employees and research.
52
Entails market analysis , economic analysis , and technical analysis.
Feasibility Analysis
53
Feasibility analysis entails market analysis , economic analysis , and technical analysis. T or F?
TRUE
54
Feasibility analysis entails ______ analysis , ______ analysis , and ______ analysis
market, economic, technical
55
This involved detailed descriptions of what is needed to meet customer wants, and requires collaboration between legal, marketing, and operations.
Product Specification
56
Product Specification involved detailed ________ of what is needed to meet customer wants, and requires collaboration between legal, marketing, and operations.
descriptions
57
Product Specification involved detailed descriptions of what is needed to meet customer wants, and requires collaboration between legal, marketing, and operations. T OR F?
TRUE
58
The process that will be needed to produce to the product or deliver the service. Alternatives must be weight in terms of cost, availability or resources, profit potential, and quality. This involves accounting ang operations
Process Specifications
59
Process specifications is frequently needed to produce to the product or deliver the service. T or f?
FALSE Process specifications is needed to produce to the product or deliver the service. Alternatives must be weight in terms of cost, availability or resources, profit potential, and quality. This involves accounting ang operations
60
Process specifications is needed to ______ to the product or deliver the service. Alternatives must be weight in terms of cost, availability or resources, profit potential, and quality. This involves accounting ang operations
PRODUCE
61
One (or a few) units are made to see if there are any problems with the product or process specifications.
Prototype Development
62
At this stage, any changes are made, or the project is abandoned. Marketing, finance, engineering, design, and operations collaborate to determine whether to proceed or abandon.
Design Review
63
Design Review is the stage where any changes are made, or the project is _____. Marketing, finance, engineering, design, and operations collaborate to determine whether to proceed or abandon.
Abandoned
64
Design Review is the stage where any changes are made, or the project is abandoned. ________, finance, engineering, design, and operations collaborate to determine whether to proceed or abandon.
marketing, finance
65
Design Review is the stage where any changes are made, or the project is abandoned. Marketing, finance, engineering, design, and operations collaborate to determine whether to proceed or abandon. T or F?
true
66
Used to determine the consumer acceptance. If unsuccessful, the product returns to the design review phase. This phase is handled by marketing.
Market Test
67
Market test used to determine the consumer acceptance. If unsuccessful, the product returns to the ____ _____ ___. This phase is handled by marketing.
design review phase
68
Market test used to determine the consumer acceptance. If unsuccessful, the product returns to the design review phase. This phase is handled by engineers. t or f?
Market test used to determine the consumer acceptance. If unsuccessful, the product returns to the design review phase. This phase is handled by MARKETING.
69
The new product is promoted. This phase is handled by marketing.
Product Introduction
70
The new product is ________. This phase is handled by marketing.
PROMOTED
71
The new product is promoted. This phase is handled by marketing. T OR F?
TRUE
72
Abased on user feedback, changes may be made, or forecasts refined. This phase is handled by marketing.
Follow-up evaluation
73
Abased on user ________, changes may be made, or forecasts refined. This phase is handled by marketing.
Feedback
74

Operations Management (4 decks)

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