Module 2

Question 1

Grievance

Answer 1

Complaint about unfair act

Question 2

Appropriate

Answer 2

Suitable for a particular situation

Question 3

Labour Relations

Answer 3

Relationship between employer and employee

Question 4

Implement

Answer 4

Put into action

Question 5

Crucial

Answer 5

Most important

Question 6

Policy

Answer 6

Plan of action chosen by an organisation

Question 7

Procedure

Answer 7

Oderly, formal and official way of doing something

Question 8

Advantages of policies and procedures

Answer 8

Consistency
Fair
Prevents quick fixes
Upward communication promoted
Open communication channels
Clear assignments
Effective and efficient work

Question 9

Dress code policy

Answer 9

Project correct image
Protection of employees
Identify workers

Question 10

Sick leave policy

Answer 10

6 weeks paid leave in every three year cycle.

Question 11

Recruitment policy

Answer 11

How to obtain staff
How to manage recruitment process

Question 12

Affirmative Action

Answer 12

Promotes equal opportunities to all

Question 13

Preliminary

Answer 13

Leading up to main part

Question 14

Induction

Answer 14

Receiving and welcoming new employees when joining organisation

Question 15

Redundancy

Answer 15

No longer needed
Skills no longer required

Question 16

Retrenchment

Answer 16

dismiss an employee in order to cut expenses

Question 17

For dismissal to be considered fair

Answer 17

Substantively
Procedurally