Module 2

Question 1

How Does stress result in employees?

Answer 1

• making more physical and mental health claims,
• being less productive
• exhibiting more turnover absenteeism, and substance abuse

Question 2

What is karoshi?

Answer 2

Karoshi is sudden death by heart attack or stroke caused by too much work

Question 3

What is process of General Adaption Syndrome?

Answer 3

Alarm - fight or fright
Resistance - Body tries to re-establish a normal state by using more resources to adapt to the stressors
Exhaustion - After chronic exposure to the stressor, the body begins to wear down. Stress related illness may result.

Question 4

What is Eustress?

Answer 4

Eustress is a positive mental or physical reaction to stress. Distress is the dysfunctional result of stress. When we experience eustress it is a reflection of our successful adaptation to stress in the work setting or it represents a degree of stress that does not exceed our personal capacity to cope with stress.

Question 5

What are the causes of stress?

Answer 5

1. Environmental factors (economic, political technological uncertainty)
2. Organisational factors (task, role and interpersonal demands; organisational structure, organisational leadership, organisational life cycle stage)
3. Individual (family and financial problems)
4. Individuals differences (perception, job experience, locust of control, Type A behaviour)
5. Physiological symptoms (headaches, high blood pressure, heart disease)
6. Psychological symptoms (sleep, depression, anxiety)
7. Behavioural symptoms (productivity, attendance pattern, quitting the job, accidents, substance abuse)

Question 6

What are Type A behavioural patterns?

Answer 6

• Measures success by quantity of results
• Is always active and moving
• Walks, talks, and eats rapidly
• Does two or more things at once
• Can not cope well with leisure time
• Is obsessed with numbers and measures of - performance
• Is socially aggressive
• Is highly competitive
• Experiences constant time pressure

Question 7

What are Type B behavioural patterns?

Answer 7

• Is mild-mannered
• Relaxes without guilt
• Is not concerned about time
• Is patient
• Does not brag
• Plays for fun, not to win
• Has no pressing deadlines
• Is never rushed

Question 8

What are individual approaches to managing stress?

Answer 8

• Exercise
• Relaxation (mediation/prayer invoke the relaxation reaction that reverses the stress reaction)
• Diet (high sugar food stimulates or prolongs the stress response)
• Opening up (confide in others)
• Professional help

Question 9

What Organisational programs and management skills are available for wellness and job stress management:

Answer 9

• Reward by performance and productivity, not ‘face-time’ spent working
• Live by your values and encourage others to live by theirs
• Build respect based on trust and respect