Module #2 Flashcards
A series of steps an organization undertakes to create and deliver products and services to consumers
Value Stream
A simple representation of work
Value stream
Many different types, and the types do not follow the same route
Value stream
The same resources (people, tools, suppliers, processes) can appear in different parts of this.
Value stream
Every value stream starts with _____ and ends with _____
Demand & Value
Every value stream starts with _____
Demand
Every value stream ends with _____
Value
A value stream can touch what?
one, some or all value chain activities
Can a value stream repeat value chain activities?
Yes!
This generates outputs that can be used to create intended outcomes
Value Stream
These are focused around the flow of activity from demand or opportunity to customer value
Value stream
How many steps does a value stream have?
one or more
What is a value stream step made up of?
One or more actions that accomplish a specific objective
How do actions in a value stream take place?
Sequentially, or in parallel
True or false?
Each step of the value stream can be described as a process, or as a value stream for a lower-level organization
true
What does cascading value streams to lower level value streams or process allow organizations to do?
- Focus on value for the high level value stream by combining value streams and processes
- Progress iteratively with feedback
- Collaborate and promote visibility into how work flows across the orgs and teams
- Think and work holistically, by understanding how the wider org or ecosystem works and benefits from work being done by the participating parties
a value stream can be documented from which two perspectives?
- Designed = aspirational
- Explored = reality
A value stream always starts with what?
Demand
A value stream always ends with what?>
Value being created or restored for a stakeholder
Can a value stream loop around and repeat?
yes, this will reflect the context and environment in which work is being done
Things to take into account when deciding what constitutes a separate step in a value stream
What level of detail do we need to represent?
Are there handoffs between people and teams?
Are there multiple value chain activities included in the work? (If so, you may want to present as separate steps)
Are the steps executed by the same group of people or resource? (If so, you might want to combine into a single step)
What does this describe?
- Define the use case, or scenario for the value stream by describing the: Demand, trigger, outcomes, value creation or restoration
- Document the steps from demand to value
- Map the steps to the service value chain
- Break down the steps into actions and tasks
- Identify practices and associated resources that contribute to the completion of each step.
Designing a value stream
What are the four dimensions of ITIL?
Orgs & People
Value streams & Processes
Information & Technology
Partners & suppliers
Describing a step in a value stream includes identifying
Name Triggers Needed info Practice contributions Actions & tasks Constraints Outputs Estimated or target lead time