Module 14

Question 1

A user is following the instructions of a help desk technician and is attempting to launch System File Checker from the command-line interface. Each time the user types sfc /scannow and presses Enter, the utility fails to run, and an error appears stating the command must be run using an elevated command prompt.

Which of the following options best describes the reason for this issue?

Answer 1

The user must open the command-line interface using Run as an administrator.

Question 2

Repairing and resolving various issues in a Windows system is an important skill set. Commands that can help to automate and ensure that resolution attempts are logical and efficient are extremely important.

Choose the option that allows you to repair your Windows 10/11 system.

Answer 2

System File Checker (SFC)

Question 3

Getting comfortable with and being able to put together various sets of tools is an important element for any administrative personnel. The quicker that regularly used tools can be deployed to resolve issues is important.

Which of the following allows you to build a console which contains tools that you might use often?

Answer 3

Microsoft Management Console (MMC)

Question 4

Getting comfortable with tools that can help to administer and maintain devices on a network is an important knowledge base for any administrator to have. Windows has a number of areas where tools are located to help with resolving issues on a system.

Choose the following option allowing you to verify and replace Windows system files.

Answer 4

System File Checker

Question 5

A technician is troubleshooting a Windows computer experiencing a slow startup.

What is the next step(s) the technician should take to determine whether or not the startup processes are responsible for the slow startup?

Answer 5

The technician should measure the time it takes to start the system using a normal boot and compare that time against the time it takes for the system to perform a clean boot.

Question 6

A Windows computer is experiencing a problem accessing the Internet. The network patch cable and network interface card have been tested and verified to be working properly.

Which step should be considered to resolve the issue?

Answer 6

Update network settings

Question 7

A technician needs to configure a Windows 10 computer to start a background service automatically each time the computer is booted.

Which of the following tools should the technician use?

Answer 7

Services Console

Question 8

The processes and tools which help Windows and other OSs in being able to identify appropriate settings and applications that are installed on a device is important. Secure systems mean users are comfortable sharing sensitive information.

Choose the option that is used to verify an application is not a rogue application.

Answer 8

Digital Signature

Question 9

A technician removed several instances of malware from a customer’s Windows PC. Now when the user double-clicks .doc files to open them, an error message appears asking what program to use to open the files.

Which option is most likely to cause this error?

Answer 9

The malware removal process changed the file association for the .doc file type.

Question 10

Working with devices on a regular basis are activities that administrators and other IT support personnel will engage in on a regular basis. Being familiar with various lingo and terms is an important part of the job.

Which of the following tools provides File explorer and the Windows desktop?

Answer 10

The Windows Shell

Question 11

A user is attempting to launch a Windows utility from a command prompt but is receiving a message stating the user must be an administrator in order to use the utility.

Which of the following best explains the reason the user is receiving the error message?

Answer 11

The user must run the command using an elevated command prompt

Question 12

With any application, process, service or other component of your OS, the knowledge and ability to maintain and adjust how that tool performs is important. Knowing when to adjust background performance or other needs for the application can be an important part of making sure that the application is performing as efficiently as possible.

Choose the following option(s) that allow you to adjust when services run in the background.

Answer 12

Services Console

Question 13

A Windows computer stopped printing to a directly connected printer, and the technician suspects a service may be at fault.

What step(s) should the technician take to verify their suspicion?

Answer 13

Use the Services Console to stop and start the Spooler service.

Question 14

Which of the following Task Manager tabs on a Windows system is used to display the processes owned by each signed-in user?

Answer 14

Users

Question 15

You have received an escalated trouble ticket for a Windows workstation that displays an error message each time the user signs in to Windows. The previous technician logged the error in the ticketing system and made a note that they were not familiar with the error message the system was displaying.

Choose the best option for a first step to resolve the issue.

Answer 15

Research the error message on the web.

Question 16

In Windows 10, which Task Manager tab shows running processes organized by Apps, Background processes, and Windows processes?

Answer 16

Processes

Question 17

On a Windows computer, which tab(s) that can be used in Task Manager to set the priority given to a specific application or service?

Answer 17

Details

Question 18

A technician is troubleshooting a Windows BSOD error. The technician wants to check the memory installed in the system.

Which tool would be used to launch the Windows Memory Diagnostic tool?

Answer 18

mdsched.exe

Question 19

Which of the following Windows tools is used to measure how well software and hardware are performing by displaying statistics in real time?

Answer 19

Performance Monitor

Question 20

A user contacted you to report that an unwanted Windows application is launching each time their computer is booted.

Which option would permanently resolve this issue?

Answer 20

Uninstall the application

Question 21

A technician is troubleshooting a Windows system in which an application works properly when the computer is booted in Safe Mode but does not function when Windows is loaded normally.

What is most likely to be the cause of this issue?

Answer 21

The operating system or driver is causing the issue.

Question 22

A technician is performing Windows preventative maintenance tasks on all computers in the organization. They want a way to create a custom console containing only the tools they regularly launch and then distribute this custom console to each computer.

Which of the following Windows tools will allow the technician to configure a custom console?

Answer 22

mmc.exe

Question 23

Resolving issues is a common task for any administrator. Knowing where to look when starting the diagnosis process is an important skill. Tools that can help to identify applications that are not functioning properly or are not supposed to be running can help to shorten the resolution process.

Choose the following option that provides access to logs about hardware or network failure.

Answer 23

Event viewer

Question 24

A Windows user is attempting to exit a frozen desktop application that is not responding to a mouse or keyboard input.

Which step(s) can be taken to end the application process without exiting other open applications?

Answer 24

Open Task Manager and end the process associated with the application.

Question 25

A technician mistakenly uninstalled an application that is crucial for the productivity of the user.

Which of the following utilities will allow the technician to correct this issue?

Answer 25

System Restore

Question 26

A technician is attempting to use System Restore to restore a Windows 10 system to a point in the recent past; however, the option to choose a restore point is not available.

What is most likely the reason for this issue?

Answer 26

System Restore is turned off.

Question 27

A user wants to adjust the number of horizontal and vertical pixels displayed on a monitor screen.

What display setting will the user adjust?

Answer 27

Resolution