Module 14 Flashcards
A user is following the instructions of a help desk technician and is attempting to launch System File Checker from the command-line interface. Each time the user types sfc /scannow and presses Enter, the utility fails to run, and an error appears stating the command must be run using an elevated command prompt.
Which of the following options best describes the reason for this issue?
The user must open the command-line interface using Run as an administrator.
Repairing and resolving various issues in a Windows system is an important skill set. Commands that can help to automate and ensure that resolution attempts are logical and efficient are extremely important.
Choose the option that allows you to repair your Windows 10/11 system.
System File Checker (SFC)
Getting comfortable with and being able to put together various sets of tools is an important element for any administrative personnel. The quicker that regularly used tools can be deployed to resolve issues is important.
Which of the following allows you to build a console which contains tools that you might use often?
Microsoft Management Console (MMC)
Getting comfortable with tools that can help to administer and maintain devices on a network is an important knowledge base for any administrator to have. Windows has a number of areas where tools are located to help with resolving issues on a system.
Choose the following option allowing you to verify and replace Windows system files.
System File Checker
A technician is troubleshooting a Windows computer experiencing a slow startup.
What is the next step(s) the technician should take to determine whether or not the startup processes are responsible for the slow startup?
The technician should measure the time it takes to start the system using a normal boot and compare that time against the time it takes for the system to perform a clean boot.
A Windows computer is experiencing a problem accessing the Internet. The network patch cable and network interface card have been tested and verified to be working properly.
Which step should be considered to resolve the issue?
Update network settings
A technician needs to configure a Windows 10 computer to start a background service automatically each time the computer is booted.
Which of the following tools should the technician use?
Services Console
The processes and tools which help Windows and other OSs in being able to identify appropriate settings and applications that are installed on a device is important. Secure systems mean users are comfortable sharing sensitive information.
Choose the option that is used to verify an application is not a rogue application.
Digital Signature
A technician removed several instances of malware from a customer’s Windows PC. Now when the user double-clicks .doc files to open them, an error message appears asking what program to use to open the files.
Which option is most likely to cause this error?
The malware removal process changed the file association for the .doc file type.
Working with devices on a regular basis are activities that administrators and other IT support personnel will engage in on a regular basis. Being familiar with various lingo and terms is an important part of the job.
Which of the following tools provides File explorer and the Windows desktop?
The Windows Shell
A user is attempting to launch a Windows utility from a command prompt but is receiving a message stating the user must be an administrator in order to use the utility.
Which of the following best explains the reason the user is receiving the error message?
The user must run the command using an elevated command prompt
With any application, process, service or other component of your OS, the knowledge and ability to maintain and adjust how that tool performs is important. Knowing when to adjust background performance or other needs for the application can be an important part of making sure that the application is performing as efficiently as possible.
Choose the following option(s) that allow you to adjust when services run in the background.
Services Console
A Windows computer stopped printing to a directly connected printer, and the technician suspects a service may be at fault.
What step(s) should the technician take to verify their suspicion?
Use the Services Console to stop and start the Spooler service.
Which of the following Task Manager tabs on a Windows system is used to display the processes owned by each signed-in user?
Users
You have received an escalated trouble ticket for a Windows workstation that displays an error message each time the user signs in to Windows. The previous technician logged the error in the ticketing system and made a note that they were not familiar with the error message the system was displaying.
Choose the best option for a first step to resolve the issue.
Research the error message on the web.