Module 12

Question 1

A large corporation would like to setup a shared network for their employees and have asked James their IT support technician to choose a large network for the team to use. Which of the following below would be the preferred network to use?

Answer 1

Domain

Question 2

If using a dual or multiboot configuration, what screen appears during the boot sequence?

Answer 2

Boot loader menu

Question 3

What is used to change motherboard settings, finds a boot device, and contains instructions for running essential hardware before an OS is started?

Answer 3

BIOS/UEFI setup

Question 4

A user within the company was asked to uninstall and reinstall Windows 10 due to their corporate computer freezing. While reinstalling Windows, the user was not asked to renter their product key. Which of the following would be the reason for the user not having to retype the key?

Answer 4

Digital License

Question 5

The Master Boot Record (MBR) method of partitioning hard drives is limited to what maximum size of drives?

Answer 5

2.2TB

Question 6

A user calls into service desk and requests to be upgraded from Windows 8 to Windows 10, before installing the technician would like to make sure the user’s requirements were met.

Which of the following would not meet the requirement for installing the updated version of Windows?

Answer 6

Display: 500 x 200 resolution

Question 7

If you wish to install a new OS without disturbing the old one so that you can boot to either OS, what type of boot setup should you create?

Answer 7

Dual

Question 8

William’s supervisor wants to create a test lab at the company in order to test Windows 10 updates. The supervisor has instructed William to create a virtual lab. William decides to use Hyper-V as the hypervisor for the virtual machines. When William tries to use Hyper-V, he realizes that it is not installed.

What will William use to install Hyper-V in Windows 10?

Answer 8

Windows features

Question 9

What type of OS should you install for best performance when you have enough RAM?

Answer 9

64-bit

Question 10

Which of the following is used to uniquely identify a computer on a network?

Answer 10

IP address

Question 11

What is it called when software is used to simulate the hardware of a physical computer?

Answer 11

Virtual machine

Question 12

What version of Windows 10 is a valid, in-place upgrade path for a computer that has Windows 7 Starter edition on it?

Answer 12

Windows 10 Home

Question 13

What term refers to a major update release on Windows 7?

Answer 13

Service pack

Question 14

If a clean install is performed on a hard drive with a previous install of Windows and the drive is not re-formatted during the install, where will the files from the old installation be?

Answer 14

Windows.old

Question 15

What component of UEFI helps to prevent malware from hijacking a system during or before the operating system load?

Answer 15

Secure Boot

Question 16

What is the maximum number of partitions allowed using the GUID Partition Table (GPT) method for partitioning a drive for Windows?

Answer 16

128

Question 17

Where should a user disable virus protection settings that might prevent the boot area of the hard drive from being altered?

Answer 17

BIOS/UEFI setup

Question 18

Ben is part of the service desk team and is assisting a user with installing a new software on their corporate computer. In order for Ben to complete the installation, he requires access to a specific account. From the following, which account will allow him access to install the software needed?

Answer 18

Administrator Account

Question 19

Sam would like to install a new application on every computer in his SOHO network. All the computers are currently connected in a workgroup.

What is the easiest way for Sam to install the application on all the computers?

Answer 19

Use a network share to share the installation files

Question 20

Jenny is preparing to install Windows 10 on a system that has a version of Windows 8.1 installed. This version of Windows 8.1 runs slowly and crashes occasionally. The optical drive also does not work, so Jenny decides to use a flash drive to install Windows 10. Jenny wants to remove all the programs and data from the computer and start over with Windows 10.

What type of installation should Jenny perform?

Answer 20

Custom installation

Question 21

What type of installation should you perform if you want to install a 64-bit version of Windows on a computer that already has a 32-bit OS installed?

Answer 21

Clean install

Question 22

What is it called when a partition is formatted with a file system and assigned a drive letter?

Answer 22

Volume

Question 23

Tracy has completed installing Windows 10 on a computer and is ready to install a printer. Tracy attaches the printer to the computer and a message pops up that a new device is being installed. When the process is done, she tries to locate the printer, but the printer is not available.
What can Tracy do to use the printer?

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Answer 23

Install the driver from the manufacturer’s website.