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intro to speech > module 10 > Flashcards

module 10 Flashcards

1
Q

hearing

A

automatic / physiological

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2
Q

mindless listening

A

listening without much mental investment

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2
Q

Listening

A

process of receiving and responding

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3
Q

mindful listening

A

giving careful and thoughtful attention and responses to the message we receive

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4
Q

task oriented listening

A

concerned with efficiency and accomplishing the job at hand

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5
Q

relational listening

A

concerned with building emotional closeness with others

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6
Q

Analytical listening

A

concerned with attending to the full message before judging

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7
Q

critical listening

A

typically used to make a decision or to solve a problem

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8
Q

information overload

A

happens when we receive to many messages to process them all

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8
Q

personal concern

A

when our own thoughts and concerns take over our minds, making it difficult to listen during an interaction

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8
Q

rapid thought and noise

A

active mind keeping you from staying focused

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9
Q

external noise

A

noise outside of your head like a jackhammer or fingernails on a chalk board

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9
Q

internal noise

A

concerns like being tired or anxiety

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10
Q

Pseudolistening

A

ineffective listening
Pretending to listen

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11
Q

Stage Hogging / monopolizing

A

When people are only interested in expressing their ideas and don’t care what others have to say

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12
Q

Selective listening

A

focusing on parts of the message

13
Q

Filling in the gaps

A

happens when you think you know the story before you listen to it

14
Q

insulated listening

A

when listeners avoid what they would rather not deal with

15
Q

defensive listening

A

when you feel the speaker is attacking you / taking everything personal

16
Q

ambushing

A

used to attack the person speaking

17
Q

Attending

A

is the psychological process of listening and its part of the selection

18
Q

Understanding

A

attaching a meaning to the message

19
Q

Remembering

A

he ability to recall information

20
Q

Responding

A

involves offering feedback to the speaker

21
Q

Silent Listening

A

listening without saying a word

22
Q

questioning

A

asking the speaker for additional information

23
Q

paraphrasing

A

restating the speakers words into your own words

24
Q

empathizing

A

shows you identify with the speaker

25
Q

supporting

A

reveals the listeners solidarity with the speaker

26
Q

interpersonal communication

A

communication between two or more people as unique individuals

27
Q
A

intro to speech (3 decks)

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