Module 1: Management and Human Resource Administration

Question 1

• is the coordination and administration of tasks to achieve a goal.
• Such administration activities include setting the organization’s strategy and coordinating the efforts of staff to accomplish these objectives through the
  application of available resources.

Answer 1

Management

Question 2

Five basic operations of a manager

Answer 2

1. Setting objectives
2. Organizing
3. Motivating the team
4. Devising systems of measurement
5. Developing people

Question 3

Five basic operations of a manager

how a manager accomplishes and maintains success.
They must also be able to convey them to their staff or employees compellingly.

Answer 3

Setting objectives

Question 4

Five basic operations of a manager

Managers evaluate the type of work, divide it into achievable tasks and effectively delegate it to staff. The organization consists of relationships among individual staff and departments or entities. The manager’s responsible for ensuring that these individuals
and entities work together in harmony,

Answer 4

Organizing

Question 5

Five basic operations of a manager

includes having the skills to handle different types of personalities in a team. An effective manager must know how to form and lead successful teams and learn how to galvanize team members around a cause.

Answer 5

Motivating the team

Question 6

Five basic operations of a manager

Managers need to set targets or key performance indicators that the team aims for and then generate ways to measure whether their team is on track to meet those goals

Answer 6

Devising systems of measurement

Question 7

Five basic operations of a manager

good managers invest in their staff’s development. Managers can, for example, work with their teams to help them set goals to advance in their careers.

Answer 7

Developing People

Question 8

Management concepts

Answer 8

1. Control
2. Planning
3. Staffing

Question 9

Management concepts

Employees of an organization need to understand the goals they are aiming for and the measurement that will be used to determine whether they have been successful. Different staff members in a company have different roles that entail different levels of responsibility.

Answer 9

Control

Question 10

Management concepts

critical before the implementation of any
strategy, but it is also an ongoing activity, does not end when implementation begins. It should include selecting objectives as well as implementing them

Answer 10

Planning

Question 11

Manangement Concepts

underappreciated but crucial function of management. Managers need to ensure they have the right people for the job but also pay attention to issues like organizing workplace policies. The company needs to retain the best talent by providing incentives such as benefits, paid time off, and a thorough training program.

Answer 11

Staffing

Question 12

Management styles

Answer 12

1. Persuasive management style
2. Democratic management style
3. Laissez-faire management

Question 13

Management styles

A compelling leader spends much time with their team members. Being engaged with employees allows the persuasive manager to lead by example and to gain buy-in and compliance from the team by persuading rather than instructing or demanding.

Answer 13

Persuasive management style

Question 14

Management styles

invites the team to be directly involved in decision-making. Open lines of communication between democratic managers and employees allow these types
of managers to understand the skills and advantages each employee brings.

Answer 14

Democratic management style

Question 15

Management styles

functions almost more like a mentor than a manager. They empower their employees to step up and make decisions. This allows the team to feel like they own a part of each project. The manager takes a backseat role, offering advice or getting things back on track when something goes wrong.

Answer 15

Laissez-faire management

Question 16

refers to the managing of human capital within an organization or industry. Once called “personnel management,”.

Answer 16

Human Resources Management

Question 17

the focus is on applying what we can learn from the social and behavioral sciences so we can better understand and predict human behavior at work.

Answer 17

Organizational Behaviors

Question 18

Models of Organizational Behavior

Answer 18

1. Autocratic Model
2. Custodial Model
3. Supportive Model
4. Collegial Model
5. System Model

Question 19

Organizational Model

Autocratic Model characteristics
1. Basis of Model
2. Managerial orientation
3. Employee psychological result
4. Employee needs met
5. Performance result

Answer 19

1. Authority
2. Money
3. Dependence on boss
4. Subsistence
5. Minimum

Question 20

Organizational Model

Custodial Model characteristics
1. Basis of Model
2. Managerial orientation
3. Employee psychological result
4. Employee needs met
5. Performance result

Answer 20

1. Economic resources
2. Money
3. Dependence of organization
4. Security
5. Passive Cooperation

Question 21

Organizational Model

Supportive Model characteristics
1. Basis of Model
2. Managerial orientation
3. Employee psychological result
4. Employee needs met
5. Performance result

Answer 21

1. Leadership
2. Support
3. Participation
4. Status and Recognition
5. Awakened Drives

Question 22

Organizational Model

Collegial Model characteristics
1. Basis of Model
2. Managerial orientation
3. Employee psychological result
4. Employee needs met
5. Performance result

Answer 22

1. Partnership
2. Teamwork
3. Self-discipline
4. Self-actualization
5. Moderate enthusiasm

Question 23

Organizational Model

System Model characteristics
1. Basis of Model
2. Managerial orientation
3. Employee psychological result
4. Employee needs met
5. Performance result

Answer 23

1. Partnership
2. Teamwork
3. Self-motivation
4. Highest order needs
5. Full enthusiasm

Question 24

study human behavior in the real world—how
employees interact with one another and the organization itself. It further helps businesses apply that knowledge and inform them how they should work to improve efficiency, motivate employees and boost profits.

Answer 24

Major Theories of Organizational Behavior

Question 25

Major Theories of Organizational Behavior

Answer 25

1.Scientific Management Theory
2.Human Relations Management Theory
3.X & Y Management Theory

Question 26

Major Theories of Organizational Behavior

Who developed the Scientific Management Theory

Answer 26

Fredrick Winslow Taylor

Question 27

Major Theories of Organizational Behavior

Who developed the Human Relations Management Theory

Answer 27

Elton Mayo

Question 28

Major Theories of Organizational Behavior

Who developed the X & Y Management theory

Answer 28

Douglas Mcgregor

Question 29

Leadership Theories in Organizational Behavior

Answer 29

1. Trait Theory
2. Behavioral Theory
3. Contingency Theory

Question 30

theory suggests leaders have innate qualities or traits that help them excel. Such people are born with intelligence, accountability, creativity, and responsibility.

Answer 30

Trait Theory

Question 31

This theory shifted the focus from innate traits to the behaviors and actions of leaders. Effective leadership is the result of skills acquired over time. Therefore, an
individual can learn to become a good leader.

Answer 31

Behavioral Theory

Question 32

This theory states that there isn’t one way of leading people. It recognizes the importance of various factors that influence a particular situation. A good leader
considers those factors and adjusts their leadership style accordingly.

Answer 32

Contingency Theory

Question 33

Functional concepts in Management

Answer 33

• Planning
• Organizing
• Staffing
• Leading
• Controlling

Question 34

setting goals and creating a strategy to achieve those goals.

Answer 34

Planning

Question 35

putting the plan into action by creating a structure and assigning tasks.

Answer 35

Organizing

Question 36

recruiting, hiring, and training employees to carry out the plan.

Answer 36

Staffing

Question 37

motivates and guides employees to achieve the organization’s goals.

Answer 37

Leading

Question 38

monitoring progress towards the organization’s goals and taking corrective action when necessary.

Answer 38

Controlling

Question 39

Types of Organizational Charts

Answer 39

• Hierarchical
• Matrix
• Flat-Org

Question 40

most common type, where one group or person is at the
top, while those with less power are beneath them, in the shape of a pyramid.

Answer 40

Hierarchical organization chart

Question 41

usually only seen when individuals have more than one manager

Answer 41

Matrix org chart

Question 42

little or no levels of middle management and typically consists of two levels: the top administrators and the workers

Answer 42

Flat org chart

Question 43

indicates what your company actually does. The aim and
objectives of the company are stated in the mission statement. Therefore, it should paint a short and clear image of the company’s overarching goals and direction.

Answer 43

Mission Statement

Question 44

outlines the organisation’s long-term intentions and objectives. It should motivate and direct staff members to realize their full potential and work hard to meet the organisation’s goals.

Answer 44

Vision Statement

Question 45

it is the values which tend to support an organisation’s vision, reflect its true values, and shape its culture

Answer 45

Core Values