Module 1 - Introduction Flashcards
1
Q
What does ITSM stand for?
A
IT Service Management
2
Q
What does ITIL stand for?
A
IT Infrastructure Library
3
Q
When was ITIL conceived and by who
A
mid-1980’s
CCTA (Central Computer Telecommunications Agency)
OGC (Office of Government Commerece)
The CCTA merged into the OGC
4
Q
How many books are there in ITIL version 3?
A
5
5
Q
What is the itSMF
A
IT Service Management Forum - a group created in 1991 with the purpose of bringing ITIL users together to share best practices
6
Q
In what way can ITIL be defined as best practices?
A
by the number of successful innovations
