1
Q

What is the focus of the full-range theory of leadership? (pg 9)

A

Effective leaders focus on motivation and moral by connecting the employee’s sense of identity to a project and the organization

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2
Q

Which function is a manager performing when developing the department’s annual budget? (pg 10)

A

Organization - matching resources to the plan developed to achieve the goals of the organization.

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3
Q

A hardworking, dependable employee is struggling to perform a particular job. What is the first step a manager should take before assigning this employee to another job?

  • Provide the employee with training and a mentor
  • Contact the employee’s union representative for suggestions
  • Refer the employee to human resources for an evaluation
    Identify the employees strengths and weakness (pg 10)
A

Establishing vision and mission

Establishing vision and mission is a function of leadership. Leadership focuses on setting direction for a company, and establishing a vision and mission is the most significant way in which this occurs.

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4
Q

What is the function of leadership?

  • Executing strategic plans
  • Focusing on processes
  • Establishing vision and mission
    Maintaining order and stability(pg 11)
A

Establishing vision and mission

Establishing vision and mission is a function of leadership. Leadership focuses on setting direction for a company, and establishing a vision and mission is the most significant way in which this occurs.

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5
Q

How do leaders in an organization exercise power?

  • Through their ability to influence others
  • Through their ability to adhere to best practices
  • By following a company’s bylaws
    By Reacting to competitive forces (pg 11)
A
  • Through their ability to influence others

Their ability to influence others is how leaders exercise power. This is due to the fact that leaders gain power by creating a dynamic in which others want to follow and support their vision. As such, influencing others to want to get on board with that vision requires the ability to influence.

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6
Q

vision (pg 9)

A

A vision describes where a company wants to be in the future

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7
Q

mission statement (pg 9)

A

A mission statement describes the purpose of a compy, its goals, and how it will achieve its vision

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8
Q

innate attributes (pg 9)

A

Quailities or features that you’re born with

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9
Q

“Great Man” (pg 9)

A

A nineteenth-century theory that states that history is largely explained by the effect of great men or heroes and their superior intellect and other attribute.

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10
Q

behavioral theory (pg 9)

A

Behavioral theory is based on the premise that behaviors are conditioned as a result of experiences with the environment; anyone can be trained to behave in a preferred way.

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11
Q

contingency theory (pg 9)

A

A contigency is a future event or circumstance that cannot be predicted with absolute certainty

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12
Q

Transactional theories (pg 9)

A

Transactional leadership focuses on supervision, organization, and performance. Rewards and punishments are used. It works best in organizations where there are linear processes and employees know their jobs well

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13
Q

effectively (pg 10)

A

To do something in a manner to achieve the best possible result

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14
Q

efficiently (pg 10)

A

To do something in a way that achieves the maximum level of productivity with a minimum level of wasted expense or effort

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15
Q

business indicators (pg 10)

A

Business indicators are numbers that may indicate a positive or negative trend. Examples include demand for product, profit margin, revenue, professional development levels of workforce, market share, amount of debt, and deals finalized by the sales team.

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16
Q

organization hierarchy (pg 10)

A

The organizational hierarchy can be made up of top managers, middle managers, first-line managers, and team leaders

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17
Q

authoritarian (pg 10)

A

To act in a dictatorial manner; enforcing strict obedience.

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18
Q

Explain the differences between a vision statement and a mission statement?

A

A vision is a clear, distinctive, and specific view of what a company would like to achieve in the future. It is a broad descripiton of the value an organization offers instead of a list of specific targets. Wheras, the mission statement describes what the organizaion needs to do now to achieve the vision. Vision and mission statements must support eachother.

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19
Q

“Provide an example for each of the core traits of a leader:

Drive, Self confidence, cognitive ability, knowledge of the business, Leadership motivation, Honesty and integrity”

A

DRIVE - a high level of effort, including a strong desire for achievement as well as high levels of ambition, energy, tenacity, and initiative.
LEADERSHIP MOTIVATION - an intense desire to lead others.
HONESTY AND INTEGRITY - a commitment to the truth (not being deceitful), where word and deed correspond.
SELF-CONFIDENCE - an assurance in one’s self, one’s ideas, and one’s ability.
CONGITIVE ABILITY - conceptually skills, capable of exervising sound judgement, having strong analytical skills, and possessing the capacity to think strategically and multidimensional.
KNOWLEDGE OF BUSINESS - a high degree of understanding of the company, industry, and technical matters.
OTHER TRAITS - charisma, creativity or originality, and flexibility/adaptiveness.

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20
Q

Describe behavior theories of leadership

A

The behavioral leadership theory focuses on how leaders behave, and assumes that these traits can be copied by other leaders. Sometimes called the style theory, it suggests that leaders aren’t born successful, but can be created based on learnable behavior.

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21
Q

Describe transactional theories of leadership

A

Transactional theories of leadership are based on an exchange between the leader and follower. The relationship is a positive one and benefits both parties. To work, the goals of the organization and the individual must be aligned. The individual receives positive reinforcement when the purposes of the organization are met.

22
Q

Define the four functions of management

A

INDIVIDUALIZED CONSIDERATION - the degree to which the leader attends to each follower’s concerns and needs and acts as a mentor or coach.
INTELLECTUAL STIMULATION - the degree to which the leader challenges assumptions, takes risks, and solicits followers’ ideas.
INSPIRATIONAL MOTIVATION - the degree to which the leader articulates a vision that is appealing and inspiring to followers.
IDEALIZED INFLUENCE - the degree to which the leader provides a role model for high ethical behavior, instills pride, and gains respect and trust.

23
Q

Describe the difference between a leader and a manager

A

Leadership is about establishing a direction and influencing others to follow. Management is about successfully administering the many intricate details involved in a business’s operations. Leaders pursue change and challenge the status quo, whereas managers seek to control and provide stability within the existing circumstances. Leaders motivate primarily through intrisic processes, while managers moticate through extrinsic processes.

24
Q

“Margaret, a CEO for Best Corp. wants to write a statement that will inspire and motivate people. Margaret should write a_____?

a. A code of ethics policy
b. A mission statement
c. A vision statement
d. A values statement”

A

c. A vision statement

25
Q

“Edwin Locke discusses that a leader should possess cognitive abilities, conceptual skills and be capable of exercising sound judgement. His theory is known as the __________Theory.

a. The Behavioral theory
b. The Trait theory
c. Contingency theory
d. Transactional theory”

A

b. The Trait theory

26
Q

“What leadership theory is a positive one and benefits both parties?

a. The behavioral theory
b. The Trait theory
c. The Contingency theory
d. The Transactional theory”

A

d. The Transactional theory

27
Q

“Naomi is developing guidelines and deadlines that must be for the organization to goals of the organization. She is performing which manager function/responsibility?

a. Planning
b. Organizing
c. Leading
d. Coordinating”

A

a.Planning

28
Q

“Maggie is a manager that is known for communicating effectively, listening to others, giving positive feedback, and motivating individuals to accomplish their objectives. Maggie is using which management skill?

a. Technical skills
b. Communication skills
c. Human relations skills
d. Conceptual skills”

A

c. Human relations skills

29
Q

Which leadership attribute does Charlie Wicker demonstrate during the expansions being undertaken by Sure Start?

Enacts the direction
Creates a vision
Eyes bottom line
Manages the process

A

Creates a vision

A vision describes where a company wants to be in the future. Charlie wants Sure Start to enter into the rechargeable battery market.

30
Q

Chief marketing officer (CMO), Cynthia Troutman, was tasked with developing and communicating a marketing brand to win over new customers for the new rechargeable battery.

Which managerial attribute should she use to successfully complete this assignment on this tight timeline?

Eyeing the horizon
Creating vision
Taking on risk
Allocating proper resources

A

Allocating proper resources

Managers are responsible for working through and with others to efficiently and effectively complete activities that meet the goals of the organization.

31
Q

As Sure Start works to establish their offices in Germany and Vietnam, its managers will be doing so in cultures that they are not familiar with and will be hiring local employees to fill the positions.

According to Robert Katz, which managerial attribute will support expansion into these new markets?

Long-term vision
Conceptual understanding
Technical skills
Human relation skills

A

Human relation skills

These are the interpersonal skills managers use to accomplish goals.

32
Q

As the leader of the organization, in which task must Charlie Wicker excel for Sure Start to be successful?

Establishing a direction
Implementing the plan
Administering detailed processes
Controlling existing circumstances

A

Establishing a direction

This task is the essence of leadership, which is Charlie’s job for Sure Start.

33
Q

Who is responsible to ensure that each department and division identify current deficiencies and methods for improvement?

  • Chief Marketing Officer, Cynthia Troutman, by discovering how those deficiencies will undermine the new marketing strategy.
  • CEO, Charlie Wicker, by identifying the best ways to implement his new research division.
  • Managers of individual departments, by working with each department’s employees.
  • Suppliers, by providing feedback about their experiences with Sure Start Batteries.
A

Managers of individual departments, by working with each department’s employees.

This is a role of managers, to understand the challenges within their departments and to propose improvement methods.

34
Q

A manager is asked to initiate activities that will support environmental scanning.

Which activity should be used by this manager for this purpose?

  • Setting the advertising budget
  • Monitoring competitors
  • Reviewing production
  • Implementing a new program
A

Monitoring competitors

The competitive marketplace should be monitored as part of environmental scanning.

35
Q

A manager is responsible for controlling and overseeing a small company.

Which management attribute is needed to undertake this set of responsibilities?

  • Risk-taker
  • Visionary
  • Changemaker
  • Resource allocator
A

Resource allocator

This management attribute would help with the overseeing of a small company by managing the flow of resources in a situation in which error should be minimal.

36
Q

A manager is great at persuading staff members to undertake tasks they feel are beyond their particular skill set.

Which five fundamental management functions help this manager achieve this result?

  • Performing, observing, labeling, categorizing, and coordinating
  • Planning, organizing, leading, coordinating, and controlling
  • Performing, orchestrating, learning, reflecting, and comparing
  • Planning, orbiting, leaning, directing, and contradicting
A

Planning, organizing, leading, coordinating, and controlling

Planning, organizing, leading, and controlling are considered the four main functions of managers.

37
Q

The chief operating officer (COO) of an organization understands how the various parts of the system are interdependent. The COO also recognizes how the smooth operation of the organization produces value for customers.

Which type of leadership skill is being illustrated by this COO?

  • Conceptual
  • Technical
  • Problem-solving
  • Interpersonal
A

Conceptual skills include the ability to view the organization as a whole, understand how the various parts are interdependent, and understand how it produces value for customers.

38
Q

For an organization to be successful, decisions must be made to allocate resources, prioritize projects, and monitor overall progress toward goals.

Whose responsibility is this within the organization?

  • Management
  • Senior leaders
  • Management Consultants
  • Front-line employees
A

Management

39
Q

A manager is working on department production goals set by a director and needs to illustrate how planning will be used in the next project.

Which action illustrates this component?

  • Projecting the number of units that will be sold
  • Appointing a new production manager
  • Forming a committee to interview potential employees
  • Determining if the project was profitable this month
A

Projecting the number of units that will be sold

This is part of planning and is used to project the outcome of the activity.

40
Q

A manager with a building construction company hears that the building permits submitted to the city’s works department for approval have been delayed. The manager offers to speak with the city’s works department head, who is a member of the manager’s church.

Which Mintzberg’s managerial role is this manager fulfilling?

  • Decision maker
  • Changemaker
  • Interpersonal relationships
  • Setting objectives
A

Interpersonal relationships

Managers form alliances, friendships, and personal relationships with many others. In this case, the manager is playing the role of liaison between the company and the city.

41
Q

A manager continually gathers data regarding the organization’s competition and the general business environment.

Which management attribute is this individual displaying?

  • Negotiator
  • Figurehead
  • Monitor
  • Influencer
A

Managers continually scan the environment for information. This type of fact-finding is specifically mentioned in this scenario.

42
Q

A manager makes time during monthly staff meetings to talk about the company’s vision. The manager’s enthusiasm inspires staff to exceed their duties.

Which leadership attribute is this manager displaying?

Being an influencer
Implementing plans
Reducing risks
Setting objectives

A

Being an influencer

A leader influences the behavior of the team by enthusiastic inspiration.

43
Q

A business owner began to computerize the organization’s operations and has encouraged members of the staff to see the change as an opportunity for professional development.

Which leadership attribute is this business owner exhibiting?

  • Eyeing the horizon
  • Motivating employees
  • Reducing risks
  • Focusing on short-term goals
A

Motivating employees

Taking time to encourage one’s workers and giving them the freedom to make decisions are leadership attributes of motivation and empowerment.

44
Q

A manager continually gathers data regarding the organization’s competition and the general business environment.

Which management attribute is this individual displaying?

  • Monitor
  • Negotiator
  • Influencer
  • Figurehead
A

Monitor

Managers continually scan the environment for information. This type of fact-finding is specifically mentioned in this scenario.

45
Q

A senior leader is considering a significant change in the products offered by the company.

What are this leader’s primary responsibilities, as opposed to a manager’s responsibilities, in making this change?

  • Creating a marketing strategy for the new products.
  • Updating and communicating the company’s mission and vision regarding the new products.
  • Identifying staffing requirements needed for the new products.
  • Developing operational strategies to support the new products.
A

Updating and communicating the company’s mission and vision regarding the new products

Senior leaders establish a company’s overall mission and vision and communicate this to the organization so that operational strategies, staffing, and marketing can be effective.

46
Q

The head of the information technology (IT) department gathers, collates, analyzes, and disseminates information on a new computer networking project.

Which management role is being performed by the head of this department?

  • Decisional
  • Informational
  • Interpersonal
  • Liaison
A

Informational

The informational role is to gather, collate, analyze, and disseminate information. Managers who are performing this role become information resource centers.

47
Q

A manager, who is acting as an internal consultant, is asked for a product recommendation.

Which activity is this manager performing?

  • Coordinating work with several departments
  • Developing a comprehensive long-range plan
  • Determining appropriate software to be purchased
  • Overseeing the work of subordinates
A

Determining appropriate software to be purchased

Using expertise to help solve a problem represents internal consulting. Therefore, this is the correct answer.

48
Q

A manager is requested to help whenever there is a breakdown in a firm’s production line.

Which primary skills does this manager need to apply when such breakdowns occur?

  • Technical skills
  • Conceptual skills
  • Delegation skills
  • Communication skills
A

Technical skills

Having knowledge and expertise in specific area(s) and the ability to apply that knowledge composes a manager’s technical skills.

49
Q

A professional was hired by an organization to administer the many intricate details involved in the operation of the business.

Which role is being fulfilled by this professional?

  • Manager
  • Leader
  • Consultant
  • Entrepreneur
A

Manager

A manager administers the intricate details involved in the operations of a business. Managers perform the operations function in a business and typically do not establish direction for the business. This is the role described in this scenario.

50
Q

A senior manager’s work involves both management and leadership roles. The focus is on creating specific, long-term goals for the future direction of the company.

Which leadership attribute is being asked of this manager?

  • Influence maker
  • Resource allocator
  • Strategic visionary
  • Decision maker
A

Strategic visionary

This is a macro-level leadership attribute that focuses on the long-term range.

51
Q

A professional is asked to make sure that the ideas and goals of the company become reality rather than words on paper.

Which managerial attribute should be used to accomplish this task?

  • Focusing on relationship
  • Setting direction
  • Overseeing processes
  • Creating vision and mission
A

Overseeing processes

This is a managerial attribute that involves the direct implementation of a specific organizational plan.