Models for Improvement Projects

Question 1

Maturity levels

Answer 1

LEVEL 1: Initial
LEVEL 2: Managed
LEVEL 3: Defined
LEVEL 4: Quantitatively Managed
LEVEL 5: Optimizing

Question 2

Characteristics of Maturity level 1

Answer 2

INITIAL:

• Process unpredictable
• Poorly controlled and reactive

Question 3

Characteristics of Maturity level 2

Answer 3

MANAGED:

- Process characterized for projects and is often reactive

Question 4

Characteristics of Maturity level 3

Answer 4

DEFINED:

- Process characterized for the organization and is proactive

Question 5

Characteristics of Maturity level 4

Answer 5

QUANTITAVELY MANGED:

- Process measured and controlled

Question 6

Characteristics of Maturity level 5

Answer 6

OPTIMIZING:

- Focus on process improvement

Question 7

Pillars of SCOR-model

Answer 7

SCOR Framework
- Best skills pillars
- Process modeling pillars
- Performance measurement pillars
Best practice pillars

Question 8

Name and describe the distinct management processes SCORE is based on

Answer 8

PLAN
Processes that balance aggregate demand and supply to develop a course of action
which best meets sourcing, production, and delivery requirements.

SOURCE
Processes that procure goods and services to meet planned or actual demand.

MAKE
Processes that transform product to a finished state to meet planned or actual demand.

DELIVER
Processes that provide finished goods and services to meet planned or actual demand, typically including order management, transportation management, and distribution management.

RETURN
Processes associated with returning or receiving returned products for any reason. These processes extend into post-delivery customer support.

ENABLE
Processes being associated with the management of the supply chain. These processes include management of: business rules, performance, data, resources, facilities, contracts, supply chain network management, managing regulatory compliance and risk management.