Models for Continuous Improvement Flashcards
What is Kaizen?
Kaizen is a Japanese business culture that emphasizes continuous improvement, even if current methods are effective.
What are the components of Kaizen? (6)
Sets up quality circles.
Relies on small step changes.
Focuses on methods and processes.
Uses Ishikawa/fishbone diagram tool.
Uses everyday ideas from the workforce.
Employees are the experts in their own field.
What policy does Kaizen introduce? (1)
Policy of gradual incremental changes resulting in improved quality with more efficient processes.
What businesses can Kaizen only work and what is it based on?
Only work in businesses that has the commitment of its workforce.
Based on respect for people, their skills and ideas as feedback is always provided.
What does Employee experts mean in Kaizen? (6)
Are set up in Kaizen teams.
Form quality circles.
Focus on processes.
Know how to develop solutions.
Implement suggested changes.
Sustain improvements over time.
What is TQM? (1)
Total Quality Management is an internal continuous process of reducing, eliminating errors in production and processing business activities.
What is the Ishikawa Fishbone diagram? (1)
Created by engineer Kaoru Ishikawa in 1960’s, fishbone diagram is well known for its continuous improvement structure in Kaizen
How is the fishbone diagram used in Kaizen? (4)
Check Dizzy for Fishbone diagram example)
Identifies the problem and writes it to the right of the diagram, in front of the fish (face)
Write the causes on branch (bones) “materials, environment, people, methods, machines, measurements.)
The team repeatedly investigates the problem along each branch, repeatedly asking “why does this happen?” to identify the root cause of each issue.
Review and discuss each cause in detail to identify what needs to change to solve the problem.
What are the requirements of TQM? (6)
Committed leadership.
Customer focused.
Staff empowerment.
Improvement culture.
Process management.
Relationship management
What is TQM designed for?
To provide quality assurance to all customers to ensure they get what they need and expect every single time.
Why does the business design TQM’s?
Business utilises TQM processes to enhance quality of its outputs focusing on internal practices for continuous improvement.
How to Implement TQM? (7)
Design - Senior management team; customer needs; strategy and objectives
Build -Implementation plans; policies and procedures
Deploy - Step-by-step process; documents; staff training; tools; metrics; actions required
Control - Tracking; audits; routine; risk management
Measure - Data; results; impacts; level of errors/defects; product returns/recalls; customer complaints; customer feedback
Review - Results; audits; improvements; efficiency/effectiveness
Improve - Communicate results; introduce improvements; re-evaluate known best practice
What are the TQM organisational elements?
Quality strategy and objectives.
Quality policy documents.
Business quality manual.
Procedures and instructions.
Internal process guidelines.
Quality records and documents.
Customer satisfaction records.
Improvement opportunities.
Quality analyses reports.
What are the other compatible continuous improvement tools that support TQM implementation and operation? (4)
(Each model’s are based on eliminating waste to get improvements and each share similarities, benefits.)
Kaizen.
Lean.
Agile.
Six Sigma.
What is DOWNTIME? (1)
An acronym of eight waste that Lean/Agile/Six Sigma continuous improvement models aim to remove.
What are the Acronyms of DOWNTIME? (-)
USE PHOTO FROM DIZZY GC (IMAGE SENT)
TQM’s are not used in external ways but what must the organisation need? (1)
ISO 9001, internationally recognised external quality management system.
What is ISO 9001? (1)
Allows organisation to develop their own quality management programs.
What are the ISO 9001 certification?(4)
Sets required QMS standards.
Build and implement QMS to standards.
Needs to pass an audit from an ISO certified organization.
Re-certify every three years to maintain standards.
What can the combination of TQM, and ISO 9001 do?
It is used by successful businesses to ensure international acceptance of their products, services.
