Mock Exam I

Question 1

Scientific Management - Three Basic Methods

Answer 1

1. Separation of mental and manual labour
   o devide physical work from Planning & Controlling
   o Specialists plan working process on scient. basis
2. Selection and Instruction
   o find right worker to specialise on task
   o tasks based on precise instructions
3. Motivation on basis of output
   o salary depend on output
   o non monetary: promotions
   o challanging but achieveable

Question 2

PDCA Cycle w. Tools

Answer 2

PLAN:    ==> Brainstorming
1. Describe Problem
2. Find Causes
3. Determine Improvements
4. Define & Plan Counter Measures
DO:    ==>Experimental Design
5. Implementation of counter measures 
CHECK:    ==> KPI
6. Compare Outcomes w. Goals 
ACT:    ==> Process standardisation
7. Standardise

Question 3

5 Barriers to implement CIP

Answer 3

1. Low motivation
2. No system for collection and distribution of suggestions
3. No Management Support
4. Hierarchic Mindset
5. Piece-Work wages

Question 4

FREDI Matrix

Answer 4

High Stocks, low Freight Charge: Security Fan
Low Stocks, low Freight Charge: Best Practice
High Stocks, High Freight Charge: Loser
Low Stocks, High Freight Charge: JiT Lover

Question 5

Incoterms

Answer 5

Possibilities to define freight conditions between supplier & customer

Question 6

Free Carrier

Answer 6

Supplier pays freight and delivers to customers doorstep

Question 7

Ex Works

Answer 7

Customer pays freight charge; supply ex Factory

Question 8

5 barriers to introduction of Complaint Management System

Answer 8

1. Psychological: Hard to admit mistakes
2. Economical: no realisation that loss of customer is more expensive than dealing w. complaints
3. Organisational: CMS gets too little attention
4. Quality: Small amount of complaints regarded as high quality
5. Prevention: Fear of stimulating add. complaints

Question 9

3 Rules of LCA

Answer 9

1. Employee should be able to handle more than one assembly stage => More flexibility
2. Unloading part near to operator
3. Well accessible start button

Question 10

Information Efficiency Pyramid - Strategy, Goals, Principles, Methods&Tools

Answer 10

Strategy: Increase Competitiveness
Goals: Increase Efficiency
Principles, Methods and Tools: Transparency => Data Quality => Demand-oriented Information

Question 11

Product Development Process - 5 Spheres of activity

Answer 11

o	Strategy - Define Core Competences
o	Structure - Optimised Connection of research
o	Leadership - Innovation Culture
o	Process - Optimised Level of Detail
o	Proj. Management - KPI Cockpit