Mock Exam I Flashcards
Scientific Management - Three Basic Methods
- Separation of mental and manual labour
o devide physical work from Planning & Controlling
o Specialists plan working process on scient. basis - Selection and Instruction
o find right worker to specialise on task
o tasks based on precise instructions - Motivation on basis of output
o salary depend on output
o non monetary: promotions
o challanging but achieveable
PDCA Cycle w. Tools
PLAN: ==> Brainstorming 1. Describe Problem 2. Find Causes 3. Determine Improvements 4. Define & Plan Counter Measures DO: ==>Experimental Design 5. Implementation of counter measures CHECK: ==> KPI 6. Compare Outcomes w. Goals ACT: ==> Process standardisation 7. Standardise
5 Barriers to implement CIP
- Low motivation
- No system for collection and distribution of suggestions
- No Management Support
- Hierarchic Mindset
- Piece-Work wages
FREDI Matrix
High Stocks, low Freight Charge: Security Fan
Low Stocks, low Freight Charge: Best Practice
High Stocks, High Freight Charge: Loser
Low Stocks, High Freight Charge: JiT Lover
Incoterms
Possibilities to define freight conditions between supplier & customer
Free Carrier
Supplier pays freight and delivers to customers doorstep
Ex Works
Customer pays freight charge; supply ex Factory
5 barriers to introduction of Complaint Management System
- Psychological: Hard to admit mistakes
- Economical: no realisation that loss of customer is more expensive than dealing w. complaints
- Organisational: CMS gets too little attention
- Quality: Small amount of complaints regarded as high quality
- Prevention: Fear of stimulating add. complaints
3 Rules of LCA
- Employee should be able to handle more than one assembly stage => More flexibility
- Unloading part near to operator
- Well accessible start button
Information Efficiency Pyramid - Strategy, Goals, Principles, Methods&Tools
Strategy: Increase Competitiveness
Goals: Increase Efficiency
Principles, Methods and Tools: Transparency => Data Quality => Demand-oriented Information
Product Development Process - 5 Spheres of activity
o Strategy - Define Core Competences o Structure - Optimised Connection of research o Leadership - Innovation Culture o Process - Optimised Level of Detail o Proj. Management - KPI Cockpit