Mock Exam I Flashcards

1
Q

Scientific Management - Three Basic Methods

A
  1. Separation of mental and manual labour
    o devide physical work from Planning & Controlling
    o Specialists plan working process on scient. basis
  2. Selection and Instruction
    o find right worker to specialise on task
    o tasks based on precise instructions
  3. Motivation on basis of output
    o salary depend on output
    o non monetary: promotions
    o challanging but achieveable
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

PDCA Cycle w. Tools

A
PLAN:    ==> Brainstorming
1. Describe Problem
2. Find Causes
3. Determine Improvements
4. Define & Plan Counter Measures
DO:    ==>Experimental Design
5. Implementation of counter measures 
CHECK:    ==> KPI
6. Compare Outcomes w. Goals 
ACT:    ==> Process standardisation
7. Standardise
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

5 Barriers to implement CIP

A
  1. Low motivation
  2. No system for collection and distribution of suggestions
  3. No Management Support
  4. Hierarchic Mindset
  5. Piece-Work wages
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

FREDI Matrix

A

High Stocks, low Freight Charge: Security Fan
Low Stocks, low Freight Charge: Best Practice
High Stocks, High Freight Charge: Loser
Low Stocks, High Freight Charge: JiT Lover

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Incoterms

A

Possibilities to define freight conditions between supplier & customer

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Free Carrier

A

Supplier pays freight and delivers to customers doorstep

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Ex Works

A

Customer pays freight charge; supply ex Factory

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

5 barriers to introduction of Complaint Management System

A
  1. Psychological: Hard to admit mistakes
  2. Economical: no realisation that loss of customer is more expensive than dealing w. complaints
  3. Organisational: CMS gets too little attention
  4. Quality: Small amount of complaints regarded as high quality
  5. Prevention: Fear of stimulating add. complaints
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

3 Rules of LCA

A
  1. Employee should be able to handle more than one assembly stage => More flexibility
  2. Unloading part near to operator
  3. Well accessible start button
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Information Efficiency Pyramid - Strategy, Goals, Principles, Methods&Tools

A

Strategy: Increase Competitiveness
Goals: Increase Efficiency
Principles, Methods and Tools: Transparency => Data Quality => Demand-oriented Information

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Product Development Process - 5 Spheres of activity

A
o	Strategy - Define Core Competences
o	Structure - Optimised Connection of research
o	Leadership - Innovation Culture
o	Process - Optimised Level of Detail
o	Proj. Management - KPI Cockpit
How well did you know this?
1
Not at all
2
3
4
5
Perfectly