MK 13 Marketing Channels Flashcards

1
Q

What are the roles of intermediaries

A
  • Increase efficiency
  • Adjust for assortment and quantity discrepancies
  • Facilitate the searching process
  • Maintain relationship with individual customers
  • Provide market intelligence
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2
Q

Types of Intermediaries - Manufacturer’s Representative

A

Works for manufacturers as an external selling force. Doesn’t take ownership of goods
- Call buyer at staples for paperclip with an order

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3
Q

Types of Intermediaries - Wholesaler/ Distributor

A

Purchase goods and sell to retailers

  • Common in food products
  • Own the inventory
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4
Q

Types of Intermediaries - Agent/ Broker

A

An intermediary with legal authority to act on behalf of the manufacturer

  • doesn’t take ownership of goods
  • real estate/ investment banker
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5
Q

Types of Intermediaries - Retailer

A

Sells to end consumer

- doorway to consumer

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6
Q

Vertical Channel Conflict

A

Supply chain members that buy or sell to one another are not in agreement

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7
Q

Horizontal Channel Conflict

A

Disagreement among members at the same level in a marketing channel

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8
Q

Independent (Conventional) Marketing Channel

A

Independent members attempt to satisfy their own objective, often at the expense of others

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9
Q

Vertical Marketing System

A

members act in a unified system

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10
Q

Administered Vertical Marketing System

A

no common ownership or a contractual relationship but dominant channel member holds power

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11
Q

Contractual Vertical Marketing System

A

Independent firms at diff levels of marketing channel join through contracts to reduce conflict

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12
Q

Corporate vertical Marketing System

A

Channels owned by one company

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13
Q

Strategic/ Partnering Relationship

A

marketing channel members are committed to maintaing the relationship over a long period of time

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14
Q

Electronic Data Interchange (EDI)

A

computer-to-computer exchange of business documents from retailer to vendor and back.

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15
Q

Vendor Managed Inventory

A

Manufactur responsible for maintaining the retailers inventory levels in each store

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16
Q

Planners

A

Employees responsible for financial planning and analysis of merchandise and its allocation to stores

17
Q

Dispatcher

A

Person who coordinated deliveries to the distribution center.

18
Q

Cross-docking distribution center

A

merchandise cartons are prepackaged by the ventor for a specific store

19
Q

Pick Ticket

A

document in a fork lift that displays how many of each item to get from storage space

20
Q

Mobile Task Management

A

Wireless network and mobile device that received demand notification and enables speedy response

21
Q

Intensive Distribution

A

Place product in as many outlets as possible

22
Q

Exclusive Distribution

A

grant exclusive geographic territories to one/ few retail customers so no other retailer in that territory can sell particular brand

23
Q

Selective Distribution

A

relies on a few selective retail customers in a territory to sell product

24
Q

Full-Line Discount Stores

A

retailers that offer a broad variety of mech, limited services, and low prices
- Walmart, Target

25
Specialty Stores
Concentrate on limited # of complementary merch targeted towards specific market segment and the sales associate expertise - Sephora
26
Category Specialist/ Bog Box Retailers/ Category Killers
A narrow but deep assortment of merch, less service | - Staples, Ikea
27
Extreme Value Retailers
Dollar Tree
28
Off-Price Retailers
Inconsistent Assortment of brand name merch at discount from manufacturers suggested retail price - Outlets
29
Benefits of Internet and Omnichannel Retailing
- Deeper and Broader Selection - Personalization - Expand Market Presence - Integrated CRM - Increase customer satisfaction and loyalty
30
Reward power
Walmart offers rewards if wholesalers and manufacturers do what they want them to do
31
Coercive Power
Walmart threatens to punish channel members for not undertaking tasks
32
referent power
supplier wants to be associated with Walmart because allows them to attract other retailers' business
33
Expertise power
relies on vast experience and knowledge to decide how much to market suppliers' products, w/o giving supplier much to say
34
information power
walmart has vast information about consumer goods market, might exert power by withholding information
35
Legitimate Power
contract
36
Year 1 ACV What channels?
Online + Independent
37
How is independent channel adjusted in ACV?
percentage adjusted for acceptance (30%) and manufacture reps call up (80%)
38
Year 3 ACV channels?
Online + Independent (adjusted 80%) + Chain Stores
39
How are chain stores ACV calculated
percentage adjusted for penetration (50% yr 1, 70% max)