MIS ch2 Flashcards
Business intelligence
Application and technologies to help users make better business decisions.
Chief data officer (CDO)
Responsible for enterprise-wide governance and utilization of information to maximize the value of the organization can realize from its data.
Chief information officer (CIO)
Senior manager in charge of the information systems function in the firm.
Chief knowledge officer (CKO)
Senior executive in charge of the organization’s knowledge management program.
Chief privacy officer (CPO)
Responsible for ensuring the company complies with existing data privacy laws.
Chief security officer(CSO)
Heads a formal security function for the organization and is responsible for enforcing the firm’s security policy.
Collaboration
Working with others to achieve shared and explicit goals.
Customer relationship management (CRM) systems
Business and technology discipline that uses information systems to coordinate all of the business processes surrounding the firm’s interactions with its customers in sales, marketing, and service.
Decision-support systems (DSS)
Information systems at the organization’s management level that combine data and sophisticated analytical models or data analysis tools to support semi-structured and unstructured decision making.
Digital dashboard
Displays all of a firm’s key performance indicators as graphs and charts on a single screen to provide one-page overview of all the critical measurements necessary to make key executive decisions.
Electronic business (e-business)
The use of the Internet and digital technology to execute all the business processes in the enterprise. Includes e-commerce as well as processes for the internal management of the firm and for coordination with suppliers and other business partners.
Electronic commerce (e-commerce)
The process of buying and selling goods and services electronically involving transactions using the Internet, networks, and other digital technologies.
E-government
Use of the Internet and related technologies to digitally enable government and public sector agencies’ relationships with citizens, businesses, and other arms of government.
End users
Representatives of departments outside the information systems group for whom applications are developed.
Enterprise applications
Systems that can coordinate activities, decisions, and knowledge across many different functions, levels, and business units in a firm. Include enterprise systems, supply chain management systems, and knowledge management systems.
Enterprise systems
Integrated enterprise-wide information systems that coordinate key internal processes of the firm.
Executive support systems (ESS)
Information systems at the organization’s strategic leven designed to address unstructured decision making through advanced graphics and communications.
Information systems department
The formal organizational unit that is responsible for the information system function in the organization.
Information systems managers
Leaders of the various specialists in the information system department
Interorganizational system
Information sites that automate the flow of information across organizational boundaries and link a company to its customers, distributors, or suppliers.
IT governance
Strategy and policies for using information technology within an an organization, specifying the decision rights and accountabilities to ensure that information technology supports the organization’s strategies and objectives.
Knowledge management system (KMS)
Systems that support the creation, capture, storage, and dissemination of firm expertise and knowledge.
Management information systems (MIS)
Specific category of information system providing reports on organizational performance to help middle management monitor and control the business. (2 meanings)
Portal
Web interface for presenting integrated personalized content form a variety of sources. Also refers to a website service that provides an initial point of entry to the web.
Programmers
Highly trained technical specialists who write computer software instructions.
Social business
Use of social networking platforms, including Facebook, Twitter, and internal corporate social tools, to engage employees, customers, and suppliers.
Supply chain management (SCM) systems
Information systems that automate flow of information between a firm and its supplier in order to optimize the planning, sourcing, manufacturing, and delivery of products and services. (2 meanings)
Systems analysts
Specialists who translate business problem and requirements into information requirements and systems, acting as liaison between information systems department and the rest of the organization.
Teams
Formal groups whose members collaborate to achieve specific goals.
Telepresence
Telepresence is a technology that allows a person ti give the appearance of being present at a location other than his or her true physical location.
Transaction processing systems (TPS)
Computerized systems that perform and record the daily routine transactions necessary to conduct the business; they serve the organization’s operational level.
