MIS ch2

Question 1

Business intelligence

Answer 1

Application and technologies to help users make better business decisions.

Question 2

Chief data officer (CDO)

Answer 2

Responsible for enterprise-wide governance and utilization of information to maximize the value of the organization can realize from its data.

Question 3

Chief information officer (CIO)

Answer 3

Senior manager in charge of the information systems function in the firm.

Question 4

Chief knowledge officer (CKO)

Answer 4

Senior executive in charge of the organization’s knowledge management program.

Question 5

Chief privacy officer (CPO)

Answer 5

Responsible for ensuring the company complies with existing data privacy laws.

Question 6

Chief security officer(CSO)

Answer 6

Heads a formal security function for the organization and is responsible for enforcing the firm’s security policy.

Question 7

Collaboration

Answer 7

Working with others to achieve shared and explicit goals.

Question 8

Customer relationship management (CRM) systems

Answer 8

Business and technology discipline that uses information systems to coordinate all of the business processes surrounding the firm’s interactions with its customers in sales, marketing, and service.

Question 9

Decision-support systems (DSS)

Answer 9

Information systems at the organization’s management level that combine data and sophisticated analytical models or data analysis tools to support semi-structured and unstructured decision making.

Question 10

Digital dashboard

Answer 10

Displays all of a firm’s key performance indicators as graphs and charts on a single screen to provide one-page overview of all the critical measurements necessary to make key executive decisions.

Question 11

Electronic business (e-business)

Answer 11

The use of the Internet and digital technology to execute all the business processes in the enterprise. Includes e-commerce as well as processes for the internal management of the firm and for coordination with suppliers and other business partners.

Question 12

Electronic commerce (e-commerce)

Answer 12

The process of buying and selling goods and services electronically involving transactions using the Internet, networks, and other digital technologies.

Question 13

E-government

Answer 13

Use of the Internet and related technologies to digitally enable government and public sector agencies’ relationships with citizens, businesses, and other arms of government.

Question 14

End users

Answer 14

Representatives of departments outside the information systems group for whom applications are developed.

Question 15

Enterprise applications

Answer 15

Systems that can coordinate activities, decisions, and knowledge across many different functions, levels, and business units in a firm. Include enterprise systems, supply chain management systems, and knowledge management systems.

Question 16

Enterprise systems

Answer 16

Integrated enterprise-wide information systems that coordinate key internal processes of the firm.

Question 17

Executive support systems (ESS)

Answer 17

Information systems at the organization’s strategic leven designed to address unstructured decision making through advanced graphics and communications.

Question 18

Information systems department

Answer 18

The formal organizational unit that is responsible for the information system function in the organization.

Question 19

Information systems managers

Answer 19

Leaders of the various specialists in the information system department

Question 20

Interorganizational system

Answer 20

Information sites that automate the flow of information across organizational boundaries and link a company to its customers, distributors, or suppliers.

Question 21

IT governance

Answer 21

Strategy and policies for using information technology within an an organization, specifying the decision rights and accountabilities to ensure that information technology supports the organization’s strategies and objectives.

Question 22

Knowledge management system (KMS)

Answer 22

Systems that support the creation, capture, storage, and dissemination of firm expertise and knowledge.

Question 23

Management information systems (MIS)

Answer 23

Specific category of information system providing reports on organizational performance to help middle management monitor and control the business. (2 meanings)

Question 24

Portal

Answer 24

Web interface for presenting integrated personalized content form a variety of sources. Also refers to a website service that provides an initial point of entry to the web.

Question 25

Programmers

Answer 25

Highly trained technical specialists who write computer software instructions.

Question 26

Social business

Answer 26

Use of social networking platforms, including Facebook, Twitter, and internal corporate social tools, to engage employees, customers, and suppliers.

Question 27

Supply chain management (SCM) systems

Answer 27

Information systems that automate flow of information between a firm and its supplier in order to optimize the planning, sourcing, manufacturing, and delivery of products and services. (2 meanings)

Question 28

Systems analysts

Answer 28

Specialists who translate business problem and requirements into information requirements and systems, acting as liaison between information systems department and the rest of the organization.

Question 29

Teams

Answer 29

Formal groups whose members collaborate to achieve specific goals.

Question 30

Telepresence

Answer 30

Telepresence is a technology that allows a person ti give the appearance of being present at a location other than his or her true physical location.

Question 31

Transaction processing systems (TPS)

Answer 31

Computerized systems that perform and record the daily routine transactions necessary to conduct the business; they serve the organization’s operational level.