[MidTerms] Multicultural Flashcards
is the set of universally accepted moral principles and values that govern the behavior of a person or group in terms of what is right and wrong
Ethics
is about the rightness or the wrongness of business practices
Business Ethics
is that which is socially responsible.
Ethical Behavior
is that which enhances the human welfare and interest of society as well as the organization
Socially Responsible
Ethical behavior is developed by people through their physical, emotional and cognitive abilities.
True
Some ethical behaviors are illegal.
True
Some unethical behaviors like lying to customers are not illegal.
True
People and businesses must behave ethically and act according to moral law. Thus, ethical behavior must also be legal.
True
is a conflict between alternatives where, no matter what a person does, some ethical principle will be compromised.
Ethical Dilemma
- bribery and corruption
- gender and racial discrimination
- sexual harassment
- exploitation of child labor
- violation of human rights
- harming natural resources
- selling of unhealthy food
- false and misleading advertising
- nepotism
- software piracy
Main ethical dilemmas in the tourism & hospitality industry:
- Travelers and managers of companies must first learn about their own culture.
- Create a framework of what is ethical/unethical in each country
- Decide the appropriate criteria for judging ethical behavior in each country
- Identify differences in ethical behavior and evaluate against universal moral principles.
- Create a common set of ethics.
Strategies for Managing Ethical Dilemmas
What does GCET stand for?
Global Code of Ethics for Tourism
The concept of diversity encompasses acceptance and respect.
True
- Race
- Education
- Ethnicity
- Generations
- Gender
- Religion
- Sexual Orientation
- Workers w/ Disabilities
- Military Veterans
Different types of diversity in the workplace:
are stable factors that are distinguished by individuals, for example age, gender and racial background
Primary differences
may tremendously alter, such as religious beliefs, class, education and experience.
Secondary differences
this includes an individual’s likes and dislikes, and beliefs.
Personality
This includes aspects of diversity over which we have no control (except physical ability such as sickness)
Internal Dimensions
this includes aspects of our lives we have some control over, which might change overtime.
External Dimensions
This layer concerns the aspects of culture found in a work setting.
Organizational Dimensions
A diverse employee base can better understand with diff. types of customers and thus better server their diverse needs.
Better customer service
A team composed of diverse members benefits the organization from more information, richer ideas/viewpoints
Better problem solving
A diverse employee base contains a broad variety of ideas reflecting different views and values
More tolerance of different ideas
The organization must be able to respond quickly to meet rapidly changing customer descires
More flexibility
