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Edi wow > [MidTerms] Multicultural > Flashcards

[MidTerms] Multicultural Flashcards

1
Q

is the set of universally accepted moral principles and values that govern the behavior of a person or group in terms of what is right and wrong

A

Ethics

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2
Q

is about the rightness or the wrongness of business practices

A

Business Ethics

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3
Q

is that which is socially responsible.

A

Ethical Behavior

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4
Q

is that which enhances the human welfare and interest of society as well as the organization

A

Socially Responsible

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5
Q

Ethical behavior is developed by people through their physical, emotional and cognitive abilities.

A

True

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6
Q

Some ethical behaviors are illegal.

A

True

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7
Q

Some unethical behaviors like lying to customers are not illegal.

A

True

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8
Q

People and businesses must behave ethically and act according to moral law. Thus, ethical behavior must also be legal.

A

True

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9
Q

is a conflict between alternatives where, no matter what a person does, some ethical principle will be compromised.

A

Ethical Dilemma

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10
Q
  • bribery and corruption
  • gender and racial discrimination
  • sexual harassment
  • exploitation of child labor
  • violation of human rights
  • harming natural resources
  • selling of unhealthy food
  • false and misleading advertising
  • nepotism
  • software piracy
A

Main ethical dilemmas in the tourism & hospitality industry:

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11
Q
  1. Travelers and managers of companies must first learn about their own culture.
  2. Create a framework of what is ethical/unethical in each country
  3. Decide the appropriate criteria for judging ethical behavior in each country
  4. Identify differences in ethical behavior and evaluate against universal moral principles.
  5. Create a common set of ethics.
A

Strategies for Managing Ethical Dilemmas

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12
Q

What does GCET stand for?

A

Global Code of Ethics for Tourism

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13
Q

The concept of diversity encompasses acceptance and respect.

A

True

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14
Q
  • Race
  • Education
  • Ethnicity
  • Generations
  • Gender
  • Religion
  • Sexual Orientation
  • Workers w/ Disabilities
  • Military Veterans
A

Different types of diversity in the workplace:

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15
Q

are stable factors that are distinguished by individuals, for example age, gender and racial background

A

Primary differences

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16
Q

may tremendously alter, such as religious beliefs, class, education and experience.

A

Secondary differences

17
Q

this includes an individual’s likes and dislikes, and beliefs.

A

Personality

18
Q

This includes aspects of diversity over which we have no control (except physical ability such as sickness)

A

Internal Dimensions

19
Q

this includes aspects of our lives we have some control over, which might change overtime.

A

External Dimensions

20
Q

This layer concerns the aspects of culture found in a work setting.

A

Organizational Dimensions

21
Q

A diverse employee base can better understand with diff. types of customers and thus better server their diverse needs.

A

Better customer service

22
Q

A team composed of diverse members benefits the organization from more information, richer ideas/viewpoints

A

Better problem solving

23
Q

A diverse employee base contains a broad variety of ideas reflecting different views and values

A

More tolerance of different ideas

24
Q

The organization must be able to respond quickly to meet rapidly changing customer descires

A

More flexibility

25
Q

In order to capitalize on the advantages of increased information, wider, richer perspectives, the organization needs to create an environment where individuals feel they operate in a fair environment that values their inputs

A

Valuing fairness and respect for individuals’ ‘oontributions

26
Q

A variety of viewpoints along with ranging professional experience can offer new perspective

A

More innovative and creative

27
Q

Being known as a company that values diversity can do wonders for building a good image of the company

A

Enhances firm’s image

28
Q

A multicultural workforce can give an organization an important edge when expanding into new markets

A

More competitive and profitable

29
Q
  • Communication Barriers
  • Misunderstanding of Professional Etiquette
  • Discrimination issues
  • Conflicting workstyles
  • Training challenges
A

Challenges of Cultural Diversity

Edi wow (5 decks)

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