MIDTERMS: L1 - QC AND QA Flashcards
MOTF
Quality
1. Conformance with the requirements of users or customers
2. It can be assessed and monitored. It can be improved
BOTH T
T or F
Quality’s benefits exceed its cost
True
MOTF
- Improvements in quality (which requires cost) can lead to long-term reduction of cost
- A balance must be obtained so that a net reduction in cost and an improved quality in services can be obtained
BOTH T
How much money, time, personnel/work hours spend for quality
Quality Cost
Cost conforming to the quality of the patients/clients
Cost of Conformance
MOTF
1. Prevention costs - Costs that are associated with
activities designing to prevent defects
2. Appraisal costs - Related to the detection of those defects
3. These two are part of cost of nonconformance
4. These two work hand in hand
Only 3 is incorrect
PC and AC - are part of cost of conformance
MOTF
1. Internal failure cost - Costs that are associated with errors after the
patients receive the test results
2. External failure costs - Associated with errors found before the customer receives the product/service
BOTH F
1. External failure cost - Costs that are associated with errors after the
patients receive the test results
2. Internal failure costs - Associated with errors found before the customer receives the product/service
MOTF
- Wrong result - external failure costs
- Not properly calibrated - internal failure costs
BOTH T
Note: External failure cost - more catastrophic
MOTF:
- Majority of errors are in the pre-analytic (32%-75%) and post-analytic (9-55%) phase
- Analytic phase, which was the focus of earlier Quality Management schemes, accounts for only 4-32% of errors.
BOTH TRYE
MOTF
- Quantity over quality
- Quantity is useless without quality
1 false, 2 true
- Must be quality over quantity
Highest in the hierarchy - it encompasses all concepts of quality
Total Quality Management (TQM)
Process improvement as a means to meet a set of standard
Total Quality Management (TQM)
These are series of processes to improve your workflow as a means to meet a specific set of standard
Total Quality Management (TQM)
5QS in Total Quality Management (TQM)
- Quality Laboratory Process
- Quality control
- Quality assessment
- Quality Improvement
- Quality planning
Includes analytical process and general guidelines on how the work is done
Quality Laboratory Process
Serves as the general guidelines and procedures inside the lab, example of QLP
Standard Operating Procedures
MOTF
Quality control
1. Detect and repair defects to prevent errors
2. Qc uses only statistical control procedures
1 true, 2 false
QC - uses both statistical and nonstatistical control procedures
MOTF
- Delta check -checking previous result in order for you to know if there are abrupt changes in the result (Statistical)
- Westgard rules (statistical)
1 false, 2 true
Delta check - non-statistical
T or F
Quality control is used only in the analytical phase
True
- Broader measures and monitors of lab performance
2. Encompasses preanalytical to postanalytical
Quality Assessment
- Determine and address root cause of problem
2. Structured problem-solving process
Quality Improvement
Standardize the remedy and establish performance monitoring
Quality planning
Identify what part of TQM:
Standard operating procedure
Quality Laboratory process
Identify what part of TQM:
Checking temp of refrigerator if well maintained
Quality control
Identify what part of TQM:
Failure mode and effects analysis
Quality Improvement
Identify what part of TQM:
Problem tree analysis and Ishikawa or fishbone diagram
Quality Improvement
T or F
1. TQM is similar to PDCA (Plan Do Check Act)
True
Quality from the perspective of end-user
Quality Assurance