Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

COMM 450 Midterm > Midterm Test - Part 2 > Flashcards

Midterm Test - Part 2 Flashcards

1
Q

Benoit’s Image Restoration Techniques

A
  1. denial
  2. shift the blame
  3. provocation
  4. defeasbility
  5. accident
  6. good intention
  7. boltstering
  8. minimization
  9. differentiation
  10. trancendence
  11. attack the accuser
  12. compensation
  13. corrective action
  14. mortification
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Denial -

A

Claim you didn’t do it

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Shift the blame

A

Switch it to someone else

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Provocation -

A

Scapegoating. “Yeah, I did, but Emily took my last….”

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Defeasability -

A

didn’t know or didn’t have enough information (mckensie’s excuse)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Accident -

A

not my fault, it was because of something else

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Bolstering -

A

tell all the good we’ve done to reduce the bad

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Minimization -

A

It wasn’t that bad, mountain out of a molehill

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

transcendence -

A

Place act in a more favorable context

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Attack the accuser -

A

co-accuse, attacking your accuser credibility

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Compensation -

A

offer payment to make them go away (no sense of admitting guilt)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Corrective action -

A

try to restore to the original state

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Mortification -

A

Admit guilt, ask for forgiveness, repair the damage. The atonement

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What are TRIP Goals

A
  1. Topic
  2. Relationship
  3. Identity/facework
  4. Process
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Topic goals

A

What do we want? What is the content?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Relational Goals

A

Who are we to each other?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Indentity

A

Who am I in this interaction? When someone wants to save face

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Process Goals

A

We decided to have a council meeting to resolve this issue. What kind of TRIP goal is that?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Transactive goal

A

Takes place during conflict episodes rather than before or after.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Retrospective goal

A

Emerge after the conflict is over. People spend a large part of their time and energy justifying decisions they have made in the past. They need to explain to themselves and others why they made the choices they did.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Prospective goal

A

Taking the time to clarify what you want from a particular interaction lays the ground- work for more effective conflict.

22
Q

RICE Power Currencies & what is key to success

A

Resources
Interpersonal linkages
Communication skills
Expertise
*Key to success is dependent on how much the other party values the power currency

23
Q

Designated power

A

Your power is conferred by the position you hold.

24
Q

Distributive power

A

focuses on power over or against the other party. (either/or) like congress

25
Q

Integrative Power

A

all parties in a dispute have power. Integrative definitions focus on “both/and”—each party has to achieve something in the relationship.

26
Q

Resource Control

A

controlling of rewards or punishments such as salary, number of hours worked, or firing. Parents control resources such as money, freedom, cars, and privacy for teenagers.

27
Q

Interpersonal linkage

A

ability to network or bridge what you have to other people and things

28
Q

Communication skills

A

charisma, persuasive speech, form bonds through love, sex, caring, nurturing, understanding and empathic listening (Annette)

29
Q

Expertise

A

special skills or knowledge in a particular area

30
Q

Relational Theory of Power -

A

The amount of power you have over someone is directly related to the amount of dependence they have on you. Each participant has power with the other AB.

31
Q

5 Main Conflict Styles & Concerns

A

Avoiding - low concern for self and low concern for others.
Obliging/accommodating - (door mat) high concern for others, low concern for self
Compromising - Medium concern for self/other, in the middle
Competing/dominating - high concern for self, low concern for others.
Collaborating/integrating - high concern for others, high concern for self

32
Q

Rhetorical Sensitivity -

A

changing our style in order to adapt more to the situation.

33
Q

Threats -

A

Negative consequences, source controls the outcome.
“Do your homework or you’re grounded”

34
Q

Warning -

A

Negative consequence, source doesn’t control the outcome. “If you don’t get your paper in on time, it will hurt your grade”

35
Q

Promise -

A

positive consequences, source controls the outcome. If the source controls the outcome and the recipient sees the outcome as positive the threat is a promise

36
Q

Recommendation -

A

Positive consequence, source does not control the outcome. “If you cheat on your boyfriend, he will leave you”. “I wouldn’t challenge her on that topic”

37
Q

Self-fulfilling Prophecy -

A

Enacted over and over again, we provoke the very behavior we accuse the other in the conflict of perpetuating.

38
Q

Systems Analysis of Conflict - (Macro Analysis)

A

WOP
Wholeness - looking at the whole system,
Organization - looking at the pieces (coalitions, triangles
Patterns - the rules, microevents

Car metaphor - the mechanic looks at car type (system) if it is prone to problems, then looks at specified parts (organization), then patterns (if the driver does___ then ___)

39
Q

Conflict Triangles -

A

Regular - when you experience a conflict with J and then your talk to B about it.
Toxic - When it is destructive to the relationship

40
Q

Coalitions -

A

form when some are closer to each other than they are to others. private bonds. can become exclusive.

41
Q

Interaction rules - (micro level analysis)

A

(Systems rules) the underlying communication structure of the interaction. Guide behavior in subtle ways, prescriptions for behaviors. Not really expressed or written, but just are.

42
Q

Micro-events -

A

repetitive loops of observable interpersonal behaviors with a redundant outcome.

43
Q

principle of error

A

Made an error and didn’t get the results

44
Q

Denial strategies

A

Simply denial
Shifting the blame

45
Q

Evading responsibility strategies

A

Provocation
Defeasability
Accident
Good intention

46
Q

Reducing offensive strategies

A

Bolstering
Minimization
Differentiation
Transcendence
Attack the accuser
Compensation

47
Q

These strategies take accountability

A

Corrective action
Mortification

48
Q

Scapegoating. I did it because she stole my…

A

Provocation

49
Q

I didn’t know.

A

Defeasability

50
Q

Wasn’t my fault

A

Accident

51
Q

The act is distinguished from other similar but more offensive acts

A

Differentiation

52
Q

Attempts to place the act in a more favorable context.

A

Transcendence

COMM 450 Midterm (2 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions