Midterm Test - Part 2 Flashcards
Benoit’s Image Restoration Techniques
- denial
- shift the blame
- provocation
- defeasbility
- accident
- good intention
- boltstering
- minimization
- differentiation
- trancendence
- attack the accuser
- compensation
- corrective action
- mortification
Denial -
Claim you didn’t do it
Shift the blame
Switch it to someone else
Provocation -
Scapegoating. “Yeah, I did, but Emily took my last….”
Defeasability -
didn’t know or didn’t have enough information (mckensie’s excuse)
Accident -
not my fault, it was because of something else
Bolstering -
tell all the good we’ve done to reduce the bad
Minimization -
It wasn’t that bad, mountain out of a molehill
transcendence -
Place act in a more favorable context
Attack the accuser -
co-accuse, attacking your accuser credibility
Compensation -
offer payment to make them go away (no sense of admitting guilt)
Corrective action -
try to restore to the original state
Mortification -
Admit guilt, ask for forgiveness, repair the damage. The atonement
What are TRIP Goals
- Topic
- Relationship
- Identity/facework
- Process
Topic goals
What do we want? What is the content?
Relational Goals
Who are we to each other?
Indentity
Who am I in this interaction? When someone wants to save face
Process Goals
We decided to have a council meeting to resolve this issue. What kind of TRIP goal is that?
Transactive goal
Takes place during conflict episodes rather than before or after.
Retrospective goal
Emerge after the conflict is over. People spend a large part of their time and energy justifying decisions they have made in the past. They need to explain to themselves and others why they made the choices they did.
Prospective goal
Taking the time to clarify what you want from a particular interaction lays the ground- work for more effective conflict.
RICE Power Currencies & what is key to success
Resources
Interpersonal linkages
Communication skills
Expertise
*Key to success is dependent on how much the other party values the power currency
Designated power
Your power is conferred by the position you hold.
Distributive power
focuses on power over or against the other party. (either/or) like congress
Integrative Power
all parties in a dispute have power. Integrative definitions focus on “both/and”—each party has to achieve something in the relationship.
Resource Control
controlling of rewards or punishments such as salary, number of hours worked, or firing. Parents control resources such as money, freedom, cars, and privacy for teenagers.
Interpersonal linkage
ability to network or bridge what you have to other people and things
Communication skills
charisma, persuasive speech, form bonds through love, sex, caring, nurturing, understanding and empathic listening (Annette)
Expertise
special skills or knowledge in a particular area
Relational Theory of Power -
The amount of power you have over someone is directly related to the amount of dependence they have on you. Each participant has power with the other AB.
5 Main Conflict Styles & Concerns
Avoiding - low concern for self and low concern for others.
Obliging/accommodating - (door mat) high concern for others, low concern for self
Compromising - Medium concern for self/other, in the middle
Competing/dominating - high concern for self, low concern for others.
Collaborating/integrating - high concern for others, high concern for self
Rhetorical Sensitivity -
changing our style in order to adapt more to the situation.
Threats -
Negative consequences, source controls the outcome.
“Do your homework or you’re grounded”
Warning -
Negative consequence, source doesn’t control the outcome. “If you don’t get your paper in on time, it will hurt your grade”
Promise -
positive consequences, source controls the outcome. If the source controls the outcome and the recipient sees the outcome as positive the threat is a promise
Recommendation -
Positive consequence, source does not control the outcome. “If you cheat on your boyfriend, he will leave you”. “I wouldn’t challenge her on that topic”
Self-fulfilling Prophecy -
Enacted over and over again, we provoke the very behavior we accuse the other in the conflict of perpetuating.
Systems Analysis of Conflict - (Macro Analysis)
WOP
Wholeness - looking at the whole system,
Organization - looking at the pieces (coalitions, triangles
Patterns - the rules, microevents
Car metaphor - the mechanic looks at car type (system) if it is prone to problems, then looks at specified parts (organization), then patterns (if the driver does___ then ___)
Conflict Triangles -
Regular - when you experience a conflict with J and then your talk to B about it.
Toxic - When it is destructive to the relationship
Coalitions -
form when some are closer to each other than they are to others. private bonds. can become exclusive.
Interaction rules - (micro level analysis)
(Systems rules) the underlying communication structure of the interaction. Guide behavior in subtle ways, prescriptions for behaviors. Not really expressed or written, but just are.
Micro-events -
repetitive loops of observable interpersonal behaviors with a redundant outcome.
principle of error
Made an error and didn’t get the results
Denial strategies
Simply denial
Shifting the blame
Evading responsibility strategies
Provocation
Defeasability
Accident
Good intention
Reducing offensive strategies
Bolstering
Minimization
Differentiation
Transcendence
Attack the accuser
Compensation
These strategies take accountability
Corrective action
Mortification
Scapegoating. I did it because she stole my…
Provocation
I didn’t know.
Defeasability
Wasn’t my fault
Accident
The act is distinguished from other similar but more offensive acts
Differentiation
Attempts to place the act in a more favorable context.
Transcendence
