Midterm Study Guide Flashcards

1
Q

The process by which cultural traditions are passed from one generation to the next is known as?

A

Enculturation

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2
Q

A characteristic that discredits a person making him or her be seen as abnormal undesirable

A

Stigma

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3
Q

Practical, Everyday Needs

A

Instrumental Needs

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4
Q

Five Needs Served by Communication

A

Physical, Relational, Identity, Spiritual, Instrumental

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5
Q

A formal description of a process

A

Model

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6
Q

The originator of a thought or an idea

A

Source

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7
Q

To put an idea into language or gesture

A

Encode

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8
Q

Verbal and nonverbal elements of communication to which people give meaning

A

Message

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9
Q

A pathway through which messages are conveyed

A

Channel

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10
Q

The party who interprets a message

A

Receiver

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11
Q

To interpret or give meaning to a message

A

Decode

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12
Q

Anything that interferes with encoding or decoding of a message

A

Noise

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13
Q

Types of noise

A

Physical (kids/tv), Psychological (stress/anxiety), Physiological (hunger/fatigue)

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14
Q

Verbal and Nonverbal responses to a message

A

Feedback

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15
Q

The physical or psychological environment in which communication occurs

A

Context

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16
Q

A communication context involving many channels at once

A

channel-rich context

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17
Q

A communication context involving few channels at once

A

channel-lean context

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18
Q

A representation of an idea

A

Symbol

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19
Q

Literal information that is communicated by a message

A

Content dimension

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20
Q

Signals about the relationship in which a message is being communicated

A

Relational Dimension

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21
Q

Communication about communication

A

Metacommunication

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22
Q

A rule about behavior that has been clearly articulated

A

Explicit Rule

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23
Q

A rule about behavior that has not been clearly articulated but is nonetheless understood

A

Implicit Rule

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24
Q

Communication that occurs between two people within the context of their relationship and that, as it evolves, helps them to negotiate and define their relationship

A

Interpersonal Communication

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25
Q

Communication with oneself

A

Intrapersonal Communication

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26
Q

Communication from one source to a large audience

A

Mass Communication

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27
Q

Communication occurring within small groups of three or more people

A

Small group communication

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28
Q

A pair of people

A

Dyad

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29
Q

Communicating in ways that are effective and appropriate for a given situation

A

Communication Competence

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30
Q

Awareness of one’s behavior and how it affects others

A

Self-monitoring

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31
Q

The ability to think and feel as others do

A

Empathy

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32
Q

A code of morality or a set of ideas about what is right

A

Ethics

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33
Q

The system of learned and shared symbols, language, values, and norms that distinguish one group of people from another

A

Culture

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34
Q

A group of people who share symbols, language, values, and norms

A

Society

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35
Q

A group of people with whom one identifies

A

In-group

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36
Q

A group of people with whom one does not identify

A

Out-group

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37
Q

Systematic preference for characteristics of one’s own culture

A

Ethnocentrism

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38
Q

An individual’s perception of his or her ancestry or heritage

A

Ethnicity

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39
Q

An individual’s status as a citizen of a particular country

A

Nationality

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40
Q

Standards for judging how good, desirable, or beautiful something is. Cultural ideas about what ought to be.

A

Values

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41
Q

Rules or expectations that guide people’s behavior in a culture

A

Norms

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42
Q

Groups of people who share values, customs, and norms related to mutual interests or characteristics beyond their national citizenship

A

Co-Cultures

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43
Q

One’s tendency to presume that others think the same way he or she does

A

Similarity Assumption

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44
Q

A culture that emphasizes individuality and responsibility to oneself

A

Individualistic Culture

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45
Q

A culture that places greater emphasis on loyalty to the family, workplace, or community than on the needs of the individual

A

Collectivistic Culture

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46
Q

A culture in which verbal communication is expected to be explicit and is often interpreted literally

A

Low-context Culture

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47
Q

A culture in which verbal communication is often ambiguous and meaning is drawn from contextual cues, such as facial expressions and tone of voice

A

High-context Culture

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48
Q

A culture in which power is not highly concentrated in specific groups of people

A

Low-power distance culture

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49
Q

A culture in which much or most of the power is concentrated in a few people, such as royalty or a ruling political party

A

High-power distance culture

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50
Q

A concept that treats time as a finite commodity that can be earned, saved, spent, and wasted.

A

Monochronic

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51
Q

A concept that treats time as an infinite resource rather than a finite commodity

A

Polychronic

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52
Q

The degree to which people try to avoid situations that are unstructured, unclear, or unpredictable.

A

Uncertainty Avoidance

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53
Q

Verbal and nonverbal behaviors, such as idioms and gestures, that characterize a culture and distinguish it from other cultures.

A

Communication Codes

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54
Q

A phrase whose meaning is purely figurative, can’t be understood by interpreting the words literally

A

Idiom

Example:break a leg. Kick the bucket.

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55
Q

Language whose technical meaning is understood within a co-culture but not necessarily by those outside of it

A

Jargon

Example: Medical terminology

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56
Q

Movements, usually of the hand or the arm, that express ideas.

A

Gestures

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57
Q

A set of expectations for appropriate behavior that a culture typically assigns to an individual based on his or her biological sex

A

Gender Roles

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58
Q

A gender role, typically assigned to men, that emphasizes strength, dominance, competition, and logical thinking

A

Masculinity

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59
Q

A gender role, typically assigned to women, that emphasizes expressive nurturing behavior

A

Femininity

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60
Q

A gender role distinguished by a combination of masculine and feminine characteristics

A

Adrogyny

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61
Q

A characteristic determining the sex or sexes to which someone is sexually attracted

A

Sexual Orientation

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62
Q

A sexual orientation characterized by sexual interest in members of the opposite sex

A

Heterosexuality

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63
Q

A sexual orientation characterized by sexual interest in members of the same sex

A

Homosexuality

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64
Q

A sexual orientation characterized by sexual interest in both men and women

A

Bisexuality

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65
Q

A sexual orientation characterized by a general lack of interest in sex

A

Asexuality

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66
Q

Verbal communication whose purpose is to express emotions and build relationships

A

Expressive Talk

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67
Q

Verbal communication whose purpose is to solve problems and accomplish tasks

A

Instrumental Talk

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68
Q

The set of stable ideas a person has about who he or she is

A

Self-concept or Identity

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69
Q

A visual representation of components of the self that are known or unknown to the self and to others

A

Johari Window

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70
Q

Four components of the Johari Window

A

Open, Blind, Hidden, Unknown

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71
Q

What you know and choose to reveal about yourself to others

A

Open Area of the Johari Window

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72
Q

What others know about you, but you don’t recognize in yourself

A

Blind Area of the Johari Window

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73
Q

What you know about yourself but choose not to reveal

A

Hidden Area of the Johari Window

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74
Q

The dimensions of yourself that no one knows

A

Unknown Area of the Johari Window

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75
Q

Objective

A

Factually True

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76
Q

Subjective

A

Based on our Impressions

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77
Q

The pattern of behaviors and ways of thinking that characterize a person

A

Personality

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78
Q

The process whereby a person’s self-concept is influenced by his or her beliefs concerning what other people think of them

A

Reflected Appraisal

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79
Q

The process of comparing oneself with others

A

Social Comparison

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80
Q

The groups of people with whom one compares oneself in the process of social comparison

A

Reference Groups

81
Q

An expectation that gives rise to behaviors that cause the expectation to come true

A

Self-fulfilling prophecy

82
Q

One’s subjective evaluation of one’s value and worth as a person

A

Self-esteem

83
Q

Schultz’s Interpersonal Needs

A

Need for control, need for inclusion, need for affection

84
Q

One’s need to maintain a degree of influence in one’s relationships

A

Need for control

85
Q

One’s need to belong to a social group and to be included in the activities of others

A

Need for inclusion

86
Q

One’s need to give and receive expressions of love and appreciation

A

Need for affection

87
Q

The way one wishes to be seen or perceived by others

A

Image

88
Q

The process of projecting one’s desired public image

A

Image Management

89
Q

A person’s desired public image

A

Face

90
Q

The behaviors one uses to project one’s desired public image to others

A

Facework

91
Q

Components of one’s desired public needs

A

Face Needs

92
Q

Three types of face needs

A

Fellowship Face, Autonomy Face, Competence Face

93
Q

The need to have others accept and like us

A

Fellowship Face

94
Q

The need not to be imposed upon by others

A

Autonomy Face

95
Q

The need to be respected for our intelligence and abilities

A

Competence Face

96
Q

Any behavior that threatens one or more face needs

A

Face threatening act

97
Q

The act of giving others information about oneself that one believes they do not already have

A

Self-disclosure

98
Q

A theory that predicts that as relationships develop, communication increases in breadth and depth.

A

Social Penetration Theory

99
Q

The range of topics about which one person self-discloses to another

A

Breadth

100
Q

The intimacy of the topics about which one’s person self discloses to another

A

Depth

101
Q

A social expectation that resources and favors provided to one person in a relationship should be reciprocated by that person

A

Norm of Reciprocity

102
Q

Some benefits of self disclosure

A

Enhancement of relationships and trust, Reciprocity, Emotional Release, Helping Others.

103
Q

Risks of self-disclosure

A

Rejection, Chance of obligating others, Hurt to others, Violation of other people’s privacy

104
Q

The sharing of an individual’s personal information with a third party without the individual’s consent

A

Gossip

105
Q

The process of making meaning from the things we experience in the environment

A

Perception

106
Q

The process of making meaning from the people in our environment and our relationships with them

A

Interpersonal Perception

107
Q

The process of attending to a stimulus, selecting certain sensory information for attention.

A

Selection

108
Q

The process of categorizing information that has been selected for attention

A

Organization

109
Q

The process of assigning meaning to information that has been selected for attention and organized

A

Interpretation

110
Q

The study of the mechanical and biochemical ways in which our bodies work

A

Physiology

111
Q

Generalizations about groups of people that are applied to individual members of those groups

A

Stereotypes

112
Q

The tendency to emphasize the first impression over later impressions when forming a perception

A

Primacy Effect

113
Q

The tendency to emphasize the most recent impression over earlier impressions when forming a perception

A

Recency Effect

114
Q

A predisposition to perceive only what we want or expect to perceive

A

Perceptual Set

115
Q

Unable to take another person’s perspective

A

Egocentric

116
Q

The tendency to focus heavily on a person’s positive attributes when forming a perception

A

Positivity Bias

117
Q

The tendency to focus heavily on a person’s negative attributes when forming a perception

A

Negativity Bias

118
Q

An explanation for an observed behavior

A

Attribution

119
Q

The tendency to attribute one’s successes to internal causes and one’s failures to external causes

A

Self-Serving Bias

120
Q

The tendency to attribute other’s behaviors to internal rather than external causes

A

Fundamental Attribution

121
Q

The tendency to attribute a range of behaviors to a single characteristic of a person

A

Overattribution

122
Q

A structured system of symbols used for communicating meaning

A

Language

123
Q

Onomatopoeia

A

A word formed by imitating the sound associated with its meaning.

(Example: Buzz, Meow, Splash, Moo, Baa)

124
Q

Phonological Rules

A

Deal with correct pronunciation

125
Q

Syntactic Rules

A

Govern or dictate the way we put together words and phrases to create well formed sentences, give proper order for the intended meaning

126
Q

Semantic Rules

A

Govern the meanings of individual words

127
Q

Pragmatic Rules

A

Apply social and cultural information to the interpretations of statements

128
Q

A word’s literal meaning or dictionary definition

A

Denotative Meaning

129
Q

A word’s implied or secondary meaning, in addition to its literal meaning

A

Connotative Meaning

130
Q

Elements of the Semantic Triangle

A

Symbol-the word being communicated
Referent-the word’s denotative meaning
Reference-the word’s connotative meaning

131
Q

Terms that carry strongly positive or strongly negative connotations

A

Loaded Language

132
Q

Language having more than one possible meaning

A

Ambiguous Language

133
Q

Concrete Word

A

Refers to a specific object in the physical world

134
Q

Abstract Word

A

Refers to the concept of objects

135
Q

The idea that language influences the ways that members of a culture see and think about the world

A

Sapir-Whorf Hypothesis

136
Q

A speaker’s respectability, trustworthiness, and moral character, credibility

A

Ethos

137
Q

Listeners’ emotions

A

Pathos

138
Q

Listeners’ ability to reason, appeal to logic

A

Logos

139
Q

To make judgements about the world based on evidence rather than emotion or intuition

A

Reason

140
Q

The extent to which others find someone’s words and actions to be trustworthy

A

Credibility

141
Q

A vague mild expression that symbolizes something more blunt or harsh

A

Euphemism

Example: instead of “he died” use “he passed away”

142
Q

Informal, unconventional words that are often understood only by others in a particular group

A

Slang

143
Q

Language that harms a person’s reputation or image

A

Defamation

144
Q

A defamatory statement made in print or in some other fixed medium

A

Libel

145
Q

A defamatory statement made aloud

A

Slander

146
Q

A form of language considered vulgar, rude, or obscene in the context in which it is used. Very context specific.

A

Profanity

147
Q

A form of profanity meant to degrade, intimidate, or dehumanize groups of people

A

Hate Speech

148
Q

The emotional tone of a relationship, how you feel about the relationships you’re in.

A

Communication Climate

149
Q

Behaviors that indicate how much we value another person

A

Confirming Messages

150
Q

Behaviors that imply a lack of regard for another person

A

Disconfirming Messages

151
Q

Excessive Concern with guarding oneself against the threat of criticism

A

Defensiveness

152
Q

A person’s feeling of assurance that others care about and will protect him or her

A

Supportiveness

153
Q

A reply that withholds assessment of what the speaker has said or done

A

Non-evaluative feedback

154
Q

Asking questions to gain more information

A

Probing

155
Q

Repeating what someone has said in your own words

A

Paraphrasing

156
Q

Sharing your perceptions of the situation and confirming the validity of the problem

A

Offering Support

157
Q

A reply that offers an assessment of what the speaker has said or done

A

Evaluative Feedback

158
Q

A statement that claims ownership of one’s thoughts or feelings

A

I-Statement

159
Q

A statement that shifts responsibility for one’s own thoughts or feelings to the listener

A

You-Statement

160
Q

Textual representations of facial expressions

A

Emoticons

161
Q

Cartoon Depictions of faces and other objects

A

Emoji

162
Q

Behaviors and characteristics that convey meaning without the use of words

A

Nonverbal Communication

163
Q

The various behavioral forms that nonverbal communication takes

A

Nonverbal Channels

164
Q

Nonverbal behavior that indicates when a person’s speaking turn begins and ends

A

Turn-taking signal

165
Q

Nonverbal behavior that conveys attraction or affiliation

A

Immediacy Behavior

166
Q

Objects or visual features in an environment with communicative value

A

Artifacts

167
Q

An increase in energy

A

Arousal

168
Q

Potential to affect another person’s behavior

A

Power

169
Q

The use of facial expression for communication

A

Facial Display

170
Q

The similarity between the left and right sides of the face or body

A

Symmetry

171
Q

The size of facial features relative to one another

A

Proportionality

172
Q

The study of eye behavior

A

Oculesics

173
Q

The study of movement

A

Kinesics

174
Q

The use of arm and hand movements to communicate

A

Gesticulation

175
Q

A gesture with a direct verbal translation

A

Emblem

176
Q

A gesture that enhances or clarifies a verbal message

A

Illustrator

177
Q

A gesture that communicates emotion

A

Affect display

178
Q

A gesture that controls the flow of conversation

A

Regulator

179
Q

A gesture used to satisfy a personal need

A

Adaptor

180
Q

The study of how people use touch to communicate

A

Haptics

181
Q

Characteristics of the voice that convey meaning in communication; also referred to as paralanguage

A

Vocalics

182
Q

An index of how high or deep a voice sounds

A

Pitch

183
Q

The variation of pitch

A

Inflection

184
Q

An index of how loud or how quiet a voice is

A

Volume

185
Q

How fast or slow a person speaks

A

Rate

186
Q

nonword sounds that a person uses to fil silence during pauses while they’re speaking like um or err

A

Filler words

187
Q

How correctly a person says a word

A

Pronunciation

188
Q

How clearly one speaks

A

Articulation or enunciation

189
Q

absence of sound

A

Silence

190
Q

The study of the sense of smell

A

Olfactics

191
Q

The study of spatial use

A

Proxemics

192
Q

The distance most people maintain with intimate partners ranges from 0-1.5 ft

A

Intimate Distance

193
Q

The distance most people maintain with friends and relatives ranges from 1.5-4 ft

A

Personal Distance

194
Q

The distance most people maintain with casual acquaintances ranges from 4-12 ft

A

Social Distance

195
Q

The distance most people maintain with public figures during a performance ranges from 12-25 ft

A

Public distance

196
Q

The tendency to attribute positive qualities to physically attractive people

A

Halo Effect

197
Q

The use of time

A

Chronemics

198
Q

A culture in which people touch frequently and maintain little personal distance with one another

A

High-contact culture

199
Q

A culture in which people touch infrequently and maintain relatively high levels of personal distance with one another

A

Low-Contact Culture