Midterm Review CH 5,6,7,8 Flashcards

1
Q

What is Human Resources Planning?

A

The process of forecasting future human resources requirements to ensure that the organization will have the required number of employees with the necessary skills to meet its strategic objectives.

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2
Q

Key Steps in HRP Process?

A
  • Forecasting demand for labour
  • Analyzing the labour supply
  • Planning and implementing HR programs to balance supply and demand
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3
Q

Results of Inadequate Planning?

A

Vacancies, Layoffs, Turnover, Severance, Low Morale, Inefficiencies, Missed Goals

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4
Q

Ways to deal with a Labour Surplus?

A
  • Hiring Freeze - no outsiders are hired
  • Attrition – the normal separation of employees from an organization because of resignation, retirement, or death
  • Job Sharing – a strategy that involves dividing the duties of a single position between two or more employees
  • Work Sharing – employees work three or four hour days a week and receive EI benefits on their non-workdays
  • Reduced Workweek – employees work fewer hours and receive less pay
  • Layoff – the temporary withdrawal of employment to workers for economic or business reasons
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5
Q

Ways to deal with a Labour Shortage?

A
  • Transfer
  • Promotion
  • Flex time
  • Telecommuting
  • Compressed Workweek – 4day x 10 hrs
  • Flex year – a work arrangement under which employees can choose (at 6-month intervals) the number of hours that they want to work each month over the next year
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6
Q

Ways to fore cast Internal Labour Supply?

A
  • Markov Analysis
  • Skills/Management Inventories
  • Replacement Charts/Summaries
  • Succession Planning Techniques
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7
Q

Ways to forecast External Labour Supply?

A
  • General economic conditions
  • Labour market conditions
  • Occupational market conditions
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8
Q

Ways to forecast Labour Needs (Demand)?

A
  • Trend Analysis
  • Ratio Analysis
  • Scatter Plot
  • Regression
  • Nominal Group
  • Delphi Technique
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9
Q

Contrast and compare Delphi vs Nominal?

A
  • Nominal Group Technique
    • involves a group of experts meeting face to face
    • steps include independent idea generation, clarification and open discussion, and private assessment.
  • Delphi Technique
    • judgmental forecasting method involving outside experts as well as organizational employees
    • ideas are exchanged without face-to-face interaction and feedback is used to fine-tune until consensus is reached.
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10
Q

Three steps for good employer branding?

A
  • Define the target audience, where to find them, and what they want from an employer.
  • Develop the employee value proposition, and the reasons why the organization is a more attractive employer.
  • Communicate the brand by incorporating the value proposition into all recruitment efforts.
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11
Q

What does AIDA Mean?

A

Ads should:

  • attract attention
  • develop interest in the job
  • create a desire for the job
  • instigate action
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12
Q

Steps in the Selection Process?

A
  1. Preliminary Applicant Screening
  2. Selection Testing
  3. Selection Interview
  4. Background Investigation/Reference Checking
  5. Supervisory Interview and Realistic Job Preview
  6. Hiring Decision and Candidate Notification
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13
Q

What are the different types of Validity?

A
  • Differential Validity
    confirmation that the selection tool accurately predicts the performance of all possible employee subgroups
  • Criterion-Related Validity
    extent to which a selection tool predicts or correlates with important elements of work behaviour
  • Content Validity
    extent to which a selection tool (e.g. a test) adequately samples the knowledge and skills needed to perform the job
  • Construct Validity
    extent to which a selection tool measures a theoretical construct or trait deemed necessary to perform the job
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14
Q

What are some Tests of Cognitive Ability ?

A

a) Intelligence Tests (IQ) – tests that measure general intellectual abilities
b) Emotional Intelligence Tests (EI) – tests that measure ability to monitor one’s own emotions and the emotions of others and to use that knowledge to guide thoughts and actions
c) Specific Cognitive Abilities – tests that measure an individual’s aptitude or potential to perform a job, provided he or she is given proper training

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15
Q

What is one of the first budgets to be cut?

A

Training

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16
Q

Ways to evaluate Orientation Programs?

A
  1. Employee Reaction - interview/survey new employees for their opinion of the orientation
  2. Socialization Effects - review new employees at regular intervals to assess understanding
    of the organizational beliefs, values, and norms
  3. Cost/Benefit Analysis - compare orientation costs with the benefits of the orientation
17
Q

What are the steps in the training Process?

A
  1. Identify Problems/Issues
  2. Needs Analysis
  3. Instructional Design
  4. Validation
  5. Implementation
  6. Evaluation and Follow-Up
18
Q

Four basic categories of training outcomes can be measured by?

A
  1. Reaction
  2. Learning - test the trainees
  3. Behaviour - did the trainees’ behaviour change because of the training program
  4. Results - ask questions; “did the number of customer complaints drop?”
19
Q

What are the Learning Domains?

A

Cognitive/Psycho-motor/Affective
Knowledge/Skill/Attitude
Knowing/Doing/Feeling