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(Q2) COMM 25: Interpersonal Communications > Midterm Review > Flashcards

Midterm Review Flashcards

1
Q

age group with the most chronic illness

A

older adults

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2
Q

anxiety and the stages

A

normal response to internal stressors

  • mild
  • moderate
  • severe
  • panic
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3
Q

barriers to communication

A
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4
Q

barriers to multicultural therapeutic communication

A
  • lack of knowledge
  • fear and distrust
  • racism
  • bias/prejudice/ethnocentrism
  • stereotyping
  • health care rituals
  • language
  • perceptions and expectations
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5
Q

bias

A

a slant toward a particular belief
synonyms: favoritism, one-sidedness

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6
Q

culture types

  • what play strong roles?
  • which types of medicine they prefer?
A

Western/Caucasian - western medicine

African American/Western - Western, may rely on folk medicine

African/Caribbean - Mixture of western with spiritualism

Asian - Mixture of western with Confucian principals

Native American/Pacific Islander - Western and fold combined
with importance of a balance between the forces of nature

Hispanic/Latino - Mix of western, fold, and belief in intervention by God

Judaism - Western medicine, no pork and kosher foods

Hinduism - Western medicine, no eating meat, and must be
modest regarding their bodies

Islam - Mix of Western and Fold with belief in intervention by Allah

Christian Science - Rely on prayer and spiritual diagnosis. They accept diagnosis but believe it is caused by an underlying spiritual condition

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7
Q

defending communication roadblock example

A

“There is no way the doctor will discharge you today” said the health professional when they client asked if she could get discharged that day

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8
Q

desegregation

A
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9
Q

discriminiation

A
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10
Q

skills are required when interacting with the clients

A

professional and technical skills

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11
Q

how do you attain effective team communication?

A

1: collaboration!

listen carefully to others
explain their ideas clearly
clarify others’ ideas as necessary
express feelings in a nonthreatening manner
check for feelings based on nonverbal cues
initiate conversations with others if there is tension
encourage others to be effective communicators

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12
Q

high-context communication

A

great reliance on body language, reference to objects in the environment, and culturally relevant phraseology to convey an idea

assumes the speaker and listener both have knowledge of the subject

this is indirect and seems to take forever to reach a conclusion

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13
Q

low-context communication

A

uses few environmental or cultural idioms to convey an idea or concept, but relies mainly on explicit and highly detailed language

requires vocabulary of listener to be at least equal to that of the speaker

it is in your face

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14
Q

communication types adults use for infants

A
  • physical comfort and safety
  • signing
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15
Q

how do we get a balanced self when we have three selves?

A

there must be congruency between the 3 selves and the critic self must be well understood and not allowed to undermine the real self

BALANCE

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16
Q

characteristics of empathy

A

identify with the client and feel what they are feeling

  • dispel fear and anxiety
  • comfortable
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17
Q

defense mechanisms

  • what they are?
  • why they are used?
A
18
Q

describe when to use these communication types…

  • gesturing
  • questioning
  • talking
  • touching
A

gesturing:

questioning:

talking:

touching: often used to express deep feelings that are impossible to express verbally/often synonymous with reassurance, understanding, and caring

19
Q

direct and indirect statement examples

A
20
Q

goals for effective listening

A
  • requires concentration
  • 3rd ear: being aware of what the client is not saying

THREE GOALS
1: improve listening skills sufficiently so that clients are heard accurately
2: listen for what is not being said or for information transmitted only by hints
3: determine how accurately the message has been received

21
Q

five C’s of communication

A

complete
clear
concise
cohesive
courteous

22
Q

health care types, cultures that use them, and which are covered by insurance companies

A
23
Q

levels of need and client’s response

A
24
Q

moralizing/lecturing example

A
25
Q

practitioner type beliefs

  • chiropractor
  • medical doctor
  • naturopath
  • osteopath
A

chiropractor: manipulation of body

medical doctor: allopathic and traditional

naturopath: nontraditional

osteopath: allopathic with spine manipulation

26
Q

perceptions

A

insights or intuitions –> ability to see, hear, or become aware of something through senses

27
Q

personal space

A

distance at which individuals are comfortable with others

28
Q

racism

A

racial discrimination, segregation, persecution, and domination towards a certain group

29
Q

reason insurers like CAM

A

because these are more likely to be paid for personally and out of pocket

30
Q

reassuring cliché roadblock example

A
31
Q

sensory skills involved with communication types

A
32
Q

shifting communication roadblock example

A
33
Q

stress

  • how do females and males respond?
  • stages of stress
A

females:

males:

stages:

34
Q

sympathetic and parasympathetic nervous system

  • what is the body doing
A

sympathetic: fight/flight/freeze, experiencing fear

parasympathetic: body returns to normal

35
Q

helping interview

  • how does the person needing help and the person giving help feel?
A

needing help feels…
- unimportant/inadequate
- useless/depressed
- powerless
- frightened/embarrassed
- sad/angry

giving help feels…
- important
- useful
- powerful
- gratified
- happy

36
Q

stereotyping

A

belief that all people or things with a particular characteristic are the same

37
Q

stressor

A

anything that causes stress, internal or external

4 categories…
- frustrations
- conflicts
- pressure
- fear

38
Q

therapeutic response

  • infant
  • children
  • adolescent
  • young adult
  • middle aged adult
  • older
A

infant:

children:

adolescent:

young adult:

middle aged adult:

older:

39
Q

how below groups respond to illness?

  • infant
  • children
  • adolescent
  • young adult
  • middle aged adult
  • older
A

infant:

children:

adolescent:

young adult:

middle aged adult:

older:

40
Q

third ear

A

being aware of what is not being said or picking up on hints to the real message

41
Q

Western medicine basis

A

based on the premise that disease results form bacterial and viral attack on the body. Diseases are diagnosed by observing the clients’ symptoms from scientific tests. Pharma drugs or surgical procedures are used most

42
Q

homeopathy uses

A

nontraditional uses

healing takes place when minuscule amounts of certain substances are able to leave an imprint in the body, stimulate the immune system, and help facilitate a cure

(Q2) COMM 25: Interpersonal Communications (2 decks)

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