Midterm Part II

Question 1

Types of Goals

Answer 1

TRIP
T - Topic - What do we want?
R - Relational - Who are we to each other?
I - Identity - Who am I in this interaction?
P - Process - What communication process will be used?

Question 2

Goals change over time

Answer 2

Prospective Goals - Before conflict
Transactive Goals - During conflict
Retrospective Goals - After conflict

Question 3

William Bennoit Image Restoration - 4 Strategies

Answer 3

1 - Denial
2 - Evading Responsibility
3 - Reducing Offensiveness
4 - Accountability

Question 4

William Bennoit Image Restoration - 2 Denial Strategies

Answer 4

1 - Simple denial
2 - Shift the blame

Question 5

William Bennoit Image Restoration - 4 Evading Responsibility Strategies

Answer 5

1 - Provocation - scapegoating, reaction to someone else
2 - Defeasibility - Didn’t know/have enough info
3 - Accident - not my fault
4 - Good intention - thought it would help

Question 6

William Bennoit Image Restoration - 6 Reducing Offensiveness Strategies

Answer 6

1 - Bolstering - Highlight good to decrease bad
2 - Minimization - It wasn’t that bad
3 - Differentiation - not as bad as another act
4 - Transcendence - Place act in different context
5 - Attack the accuser - Attack accusers credibility
6 - Compensation - pay for them to go away

Question 7

William Bennoit Image Restoration - 2 Accountability Strategies

Answer 7

1 - Corrective Actions - Restore to the original state
2 - Mortification - Admit guilt, ask for forgiveness, repair damage

Question 8

Name the 4 Power Currencies

Answer 8

RICE
R - Resource - Ability to control resources. Often results from obtaining a specific position.
I - Interpersonal Linkages - Ability to network or bridge what you have to other people and things.
C - Communication Skills - Charisma, persuasive speech, bones through love, caring, nurturing, empathic listening.
E - Expertise - Special skills or knowledge in particular area.

Question 9

Types of Power

Answer 9

1 - Designated (title/role)
2 - Distributive (one or the other have the power/either or)
3 - Integrative (working together) power

Question 10

Relational Theory of Power

Answer 10

Power you have over someone = the dependence they have on you

Question 11

Techniques to balance power

Answer 11

High Power
- Restraint
- Empowerment of low-power people
Low Power
- Focus on interdependence
- Calm Persistence
- Stay actively engaged

Question 12

Rahim’s 5 main conflict styles

Answer 12

1 - Competing - high self, low others
2 - Collaborating - high self, high others
3 - Compromising - middle self and others
4 - Avoiding - low self and others
5 - Accommodating - low self, high others

Question 13

Principle of Error

Answer 13

Know what you should use and mess up, don’t use it.

Question 14

Rhetorical Sensitivity

Answer 14

Ability to use the right conflict style.

Question 15

Threats, Warnings, Recommendations, Promises

Answer 15

Threat - negative sanction, source controls
Warning - negative sanction, source does NOT control
Promise - Positive sanction, source controls
Recommendation - Positive, source does NOT control

Question 16

Verbal Aggression/Verbal Abuse/Bullying

Answer 16

not part of the conflict styles. Inappropriate behavior

Question 17

Systems Analysis of Conflict (3 parts)

Answer 17

1 - Wholeness - the whole system
2 - Organization - the pieces, Coalitions and Triangles
3 - Patterning - interaction rules, microevents

Question 18

Microevents

Answer 18

Observable, recurring patterns of behavior that can be analyzed for underlying conflict structure.

Question 19

Coalitions

Answer 19

Forms when some are closer to each other than they are to others. A private bond emerges. For example, in a family, you may be the “outsider,” the last to hear of important family events. At work, there may be two groups, those who like the supervisor and those who do not.

Question 20

Triangles

Answer 20

I go to someone else to help with another person. Arrows are friends, circles is an isolate.

Question 21

Interaction Rules

Answer 21

The underlying communication structure of the interaction. Underlying rules are like the structure of a language. Usually, no one person dictates the rules. Instead, the rules guide behavior in more subtle ways.

Question 22

Know what conflict style to use and actually use it.

Answer 22

Rhetorical sensitivity

Question 23

Know what conflict style to use and DONT

Answer 23

Principle of Error

Question 24

My power over you=your dependence on me

Answer 24

Relational Theory of Power