Midterm: Ch: 6-9

Question 1

Management

Answer 1

Process used to accomplish organizational goals through planning, leadership, and organizational research.

Question 2

Vision

Answer 2

An encompassing explanation of why a corporation exists and where it is trying to head.

Question 3

Mission Statement

Answer 3

An outline of the fundamental purposes of an organization.

Ex: Self concept, philosophy, long term survival needs, social responsibility, exc

Question 4

Goals

Answer 4

Broad long term accomplishments an organization wishes to obtain

Question 5

SWOT Analysis

Answer 5

A planning tool used to analyze an organizations strengths, weaknesses, opportunities, and threats.

Question 6

Top management

Answer 6

Highest level of management (President, CEO, COO, CFO)

Make strategic plans.

Question 7

Supervising/First Line Management

Answer 7

Managers who are directly responsible for supervising workers and evaluating performance.

Question 8

Middle Management

Answer 8

The level of management that includes general managers and division managers. Responsible for tactical planning.

Question 9

Strategic Planning

Answer 9

Process of determining major goals of the organization and the policies and strategies for obtaining and using resources to achieve these goals.

Question 10

Tactical Planning

Answer 10

The process of developing detailed short term statements about what is to be done, who is to do it, and how it is to be done.

Question 11

Operational Planning

Answer 11

The process of setting work standards and scheduled necessary to implement company’s tactical objectives.

Question 12

Contingency Planning

Answer 12

Process of preparing alternative course of action for when first objective plan fails.

Question 13

Fayol’s Concept

Answer 13

Principles of Organization 
Unity of Command (one boss)
Hierarchy of Authority (known manager)
Division of Labor (division by specialization)
General interest (workers thing of themselves as a team)
Authority 
Degree of Centralization
 Clear communication 
Order
Equity to peers
Pride for firm (Esprit de corps)

Question 14

Weber’s Concept

Answer 14

Organizational Theory 
Included 
Job descriptions
Written rules, guidelines, and records
Consistent procedures, regulations, and policies
Promotion based on qualifications

In favor of bureaucracy

Question 15

Chain of Command

Answer 15

Line of authority that moves from the top to of a hierarchy to the lowest level.

Question 16

Centralized/Corporate Authority

Answer 16

An organizational structure in which decision making authority is maintained at the top level of management at the company headquarters.

Question 17

Decentralized Authority

Answer 17

An organizational structure in which decision making authority is relegated to lower level managers more familiar with local decisions than HQ management could.

Question 18

Span of Control

Answer 18

Optimum number of subordinates a manager supervised or should supervise.

Question 19

Tall Organizational Structure

Answer 19

An organizational structure in which the pyramidal organizational chart would be y’all because of the various levels of management.
(Like Sonneburn and Corporate authority)

Question 20

Flat Organizational Structure

Answer 20

Has few layers of management and a broad span of control.

Younger businesses, more entrepreneurial

Question 21

Line Organization

Answer 21

Has direct two way lines of responsibility, authority, and communication running from top to bottom with all people reporting to one supervisor.

Question 22

Line Personnel

Answer 22

Employees who are part of the chain of command that is responsible for achieving organizational goals.

Question 23

Staff Personnel

Answer 23

Employees who advise and assist the line personnel in meeting their goals.

Question 24

Matrix Organization

Answer 24

Specialists from different parts of the organization are brought together to work in specific projects but still remain part of a line and staff Structure

Question 25

Cross Functional Self Managed Teams

Answer 25

Groups of employees from different departments who work together on a long term basis.

Question 26

Production

Answer 26

Creation or finished goods and services using the factors of production: land, labor, capital, entrepreneurship, and knowledge.

Question 27

Production Management

Answer 27

Term used to describe all activities managers do to help their firms create goods.

Question 28

Computer Aided Design (CAD)

Answer 28

The use of computers in the design of products.

Question 29

Computer Aided Manufacturing (CAM)

Answer 29

Computers in the manufacturing of products.

Question 30

Computer Integrated Manufacturing (CIM)

Answer 30

Uniting CAD and CAM

Question 31

Continuous Process

Answer 31

A production process in which long run production turns out finished goods over time.
(not based on orders)

Question 32

Intermittent Process

Answer 32

Production process in which the production run is short and machines are replaced frequently to make different products.

Question 33

Operations Management

Answer 33

Specialized area in management that converts or transforms resources into goods and services.

Question 34

PERT

Program evaluation and review technique

Answer 34

Method for analyzing the tasks involved in a project, estimating the time needed to complete each task, and identifying the minimum time needed to complete a total project.

Question 35

Mcgregor’s Theory X

Answer 35

The average person dislikes work and will avoid it. Workers must be forced, controlled, or threatened. Worker wants to avoid responsibility and has little ambition. Primary focus is fear.

Question 36

Mcgregors Theory Y

Answer 36

Most people naturally like work especially to committed goals. Commitment is relative to perceived rewards. People will seek responsibility and will intuitively solve problems. Primary focus is rewards.

Question 37

Ouchi’s Theory Z

Answer 37

Employees are looking for long term employment, collective decision making, slow promotions,and holistic concern for their well being.

Question 38

Expectancy Theory

Answer 38

Victor Vroom’s theory that the amount of effort employees exert in a specific task depends on their expectations of the outcome.

Question 39

Equity Theory

Answer 39

The idea that enlisted ref to maintain equity between inputs and outputs compared to others in similar positions.

Question 40

Job Enrichment

Answer 40

A motivational strategy that emphasizes motivating the worker through the job itself.

Question 41

Job Enlargement

Answer 41

A job enrichment strategy that involves combining a series of tasks into one challenging and interesting assignment.

Question 42

Job Rotation

Answer 42

A job enrichment strategy that involves moving employees from one job to another.

Question 43

5 Characteristics of Work Motivation

Answer 43

1) Skill variety
2) Task Identity (visible outcome)
3) Task Significance (degree to substantial impact)
4) Autonomy (degree of freedom)
5) Feedback (Clear direct job performance reviews)

Question 44

Maslow’s Hierarchy of Needs

Answer 44

1) Physiological
2) Safety
3) Social
4) Esteem
5) Self actualization