Midterm Flashcards
the organization’s formal communication link wit the environment
marketing research
a general sequence of steps that can be followed when designing and conducting research
research process
the principles, values, and standards of conduct followed by marketing research
marketing research ethics
research that is conducted to support a position rather than to find the truth about an issue
advocacy research
the basic problem facing the manager, for which marketing research is intended to provide the answers
decision problem
a decision problem that typically seeks to answer “What?” or “Why?” questions about a problem/opportunity. The focus is generally on generating useful information
discovery-oriented problem
a decision problem that typically seeks to answer “How?” questions about a problem/opportunity. The focus is generally on selecting alternative courses of action.
strategy-oriented decision problem
A restatement of the decision problem in research terms.
research problem
A written statement that describes the marketing problem, the purpose of the study, and a detailed outline of the research methodology.
research proposal
A document that describes the problem for which research is sought and asks providers to offer proposals, including cost estimates, about how they would perform the job.
request for proposal (RFP)
research design in which the major emphasis is on gaining ideas and insights
exploratory research
research design in which the major emphasis is on determining the frequency with which something occurs or the extent to which two variables covary.
descriptive research
research design in which the major emphasis is on determining cause-and-effect relationships
causal research
interviews with people knowledgable about the general subject being investigated
depth interviews
investigation involving a fixed sample of elements that is measured repeatedly through time
longitudinal study
a fixed sample of respondents who are measured repeatedly over time with respect to the same variables
continuous panel
a fixed sample of respondents who are measured repeatedly over time, but on variables that change from measurement to measurement
discontinuous panel
data that allow researchers to link together purchase behavior, household characteristics, and advertising exposure at the household level
single-source data
types of primary data
intentions motivation demographic/socioeconomic personality/lifestyle attitudes awareness/knowledge behavior
normal patterns of behavior exhibited by an individual; the attributes, traits, and mannerisms that distinguish one individual from another
personality
an individual’s overall evaluation of something
attitude
insight into, or understanding of facts about, some object or phenomenon
awareness/knowledge
anticipated or planned future behavior
intentions
a need, want, drive, urge, wish, desire, impulse, or any inner state that energizes, activates, or moves and that directs toward goals
motive
what individuals have done or are doing
behavior
a method fo data collection involving questioning of respondents to secure the desired information, using a data collection instrument called a questionnaire
communication
a method of data collection in which the situation of interest is watched and the relevant facts, actions, or behaviors are recorded
observation
the process of providing appropriate information to respondents after data have been collected using disguise
debriefing
rules for assigning numbers to objects to represent quantities of attributes
measurement
measurement in which numbers are assigned to objects or classes of objects solely for the purpose of identification
nominal scale
measurement in which numbers are assigned to data on the basis of some order (e.g. more than, greater than) of the objects
ordinal scale
measurement in which the assigned numbers legitimately allow the comparison of the size of the differences among and between members
interval scale
measurement that has a natural, or absolute, zero and therefore allows the comparison of absolute magnitudes of the numbers
ration scale
a self-report technique for attitude measurement in which respondents indicate their degree of agreement or disagreement with each of a number of statements
summated-ratings scale (Likert scale)
error in measurement that is also known as constant error because it affects the measurement in a constant way
systematic error
error in measurement due to temporary aspects of the person or measurement situation and which affects the measurement in irregular ways
random error
a question used to determine whether a respondent is likely to possess the knowledge being sought or is a member of the defined population
filter question
an error that occurs when the response to a question is influenced by the order in which the alternatives are presented
response order bias
an alternative answer that is not expressed in a question’s options
unstated alternative
a problem that occurs when a question is not framed so as to clearly state the consequences and thus generates different responses from individuals who assume different consequences
assumed consequence
a question that calls for two responses and creates confusion for the respondent
double-barreled question
the tendency for earlier questions on the questionnaire to influence a respondent’s answers to later questions
question order bias
use of a questionnaire (or observation form) on a trial basis in a small pilot study to determine how well the questionnaire (or observation form) works
pretest
a type of sampling plan in which data are collected from or about each member of the population
census
selection of a subset elements from a larger group of objects
sample
all cases that meet the designated specifications for membership in the group
population
a characteristic or measure of a population
parameter
the list of population elements from which a sample will be drawn; the list could consist of geographic areas, institutions, individuals, or other units
sampling frame
a sample that relies on personal judgement in the element selection process
nonprobability sample
a nonprobability sample in which population elements are included in the sample because they were readily available
convenience sample
a nonprobability sample in which the sample elements are handpicked because they are expected to serve the research purpose
judgement sample
a nonprobability sample chosen so that the proportion of sample elements with certain characteristics is about the same as the proportion of the elements with the characteristics in the target population
quota sample
a sample in which each target population element has a known, nonzero chance of being included in the sample
probability sample
a probability sampling plan in which each unit included in the population has a known and equal chance of being selected for the sample
simple random sample
a probability sampling plan in which every kth element in the population is selected for the sample pool after a random start
systematic sample
a probability sample in which (1) the population is divided into mutually exclusive and exhaustive subsets, and 2) a simple random sample of elements is chosen independently from each group or subject
stratified sample
the degree of error in an estimate of a population parameter
precision
error due to the failure to include some elements of the defined target population in the sampling frame
noncoverage error
error from failing to obtain information from some elements of the population that were selected and designated for the sample
nonresponse error
error that occurs when an individual provides an inaccurate response, consciously or subconsciously, to a survey item
response error
error due to data editing, coding, or analysis errors
office error
the number of completed interviews with responding units divided by the number of eligible responding units in the sample
response rate
the inspection and correction of the data received from each element of the sample or census
editing
the process of transforming raw data into symbols
coding
a source of nonsampling error that arises when a respondent agrees to an interview but refuses or is unable to answer specific questions
item nonresponses
What is marketing research?
Marketing research is taking information from the environment (data) to help firms make informed decisions/take action.
Widely-used attitudinal ratings scales
Comparative = constant sum method Non-comparative = Likert, semantic-differential (bipolar), graphic ratings
bias-free questions
- must be answerable
- use simple words
- avoid ambiguous words
- avoid leading questions
- avoid generalizations
- avoid double-barreled questions
- avoid assumptions
sampling techniques
nonprobability = convenience, quota, judgement
probability - simple random, stratified, systematic
5 types of errors
sampling, noncoverage, nonresponse, response, office,