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Interpersonal Communication > Midterm > Flashcards

Midterm Flashcards

1
Q

interpersonal communication

A

dynamic form of communication between two (or more) people in which messages exchanged significantly influence their thoughts, emotions, behaviors, and relationships

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2
Q

Interpersonal communication competence

A

consistently communicating in ways that are appropriate, effective, and ethical

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3
Q

ethics

A

set of moral principles that guide our behavior toward others

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4
Q

attachment styles

A

o Secure attachment
o Preoccupied attachment
o Dismissive attachment
o Fearful attachment

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5
Q

Secure attachment

A
  • low on both anxiety and avoidance

- comfortable w/ intimacy and seek close ties w/ others

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6
Q

Preoccupied attachment

A
  • high in anxiety and low in avoidance

- desire closeness but are plagued w/ fear of rejection

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7
Q

Dismissive attachment

A
  • low anxiety but high avoidance

- view close relationships as comparatively unimportant, instead prizing self-reliance

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8
Q

Fearful attachment

A
  • high in both attachment anxiety AND avoidance

- fear rejection and shun relationships

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9
Q

Looking glass self

A

defining our self-concepts through thinking about how others see us

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10
Q

Self-concept

A

mental image of your skills, abilities, knowledge, competencies, and personality

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11
Q

self-esteem

A

evaluation of your self-concept

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12
Q

self-fulfilling prophecies

A

predictions about future interactions that lead us to behave in ways that ensure the interaction unfolds as we predicted

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13
Q

perception process

A

Selection – involves focusing attention on certain sights, sounds, tastes, touches, or smells in our environment
Organization – once something is selected, you structure it into a coherent pattern in your mind
Interpretation – assigning meaning to information we have selected

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14
Q

Attributions

A

created explanations for others’ comments or behaviors

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15
Q

interpersonal impressions

A

mental pictures of who people are and how we feel about them

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16
Q

gestalts

A

general sense of person that’s either positive or negative

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17
Q

halo effect/horn effect

A

tendency to positively/negatively interpret what someone says or does b/c we have a positive/negative Gestalt of them

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18
Q

algebraic impressions

A

carefully evaluating each new thing we learn about a person

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19
Q

stereotyping

A

overly simplistic interpersonal impressions

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20
Q

primary emotions

A
  • joy
  • sadness
  • fear
  • surprise
  • disgust
  • anger
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21
Q

managing emotions after they occur

A
  • Suppression – inhibiting thoughts, arousal, and outward behavioral displays of emotion
  • Venting – allowing emotions to dominate our thoughts and explosively expressing them
22
Q

preventing emotions

A
  • Encounter avoidance – staying away from people, places, or activities that you know will provoke emotions you don’t want to experience
  • Encounter structuring – intentionally avoiding specific topics that you know will provoke unwanted emotion during encounters w/ others
  • Attention focus – intentionally devoting attention only to aspects of event or encounter that you know will not provoke undesired emotion
  • Deactivation – systematically desensitizing yourself to emotional experience
23
Q

reappraising emotions

A

actively changing how you think about meaning of emotion-eliciting situations so emotional impact is changed

24
Q

emotional intelligence

A

ability to interpret emotion accurately and to use this info to manage emotions, communicate them competently, and solve relationship problems

  1. Acute understanding of own emotions
  2. Ability to see things from others’ perspectives and have sense of compassion regarding others’ emotional states
  3. Aptitude for constructively managing own emotions
  4. Capacity for harnessing emotional states in ways that create competent decision making, communication, and relationship problem solving
25
Q

personality traits

A
  • openness
  • conscientiousness
  • extraversion
  • agreeableness
  • neuroticism
26
Q

display rules

A

guidelines for when, where, and how to manage emotion displays appropriately

27
Q
  • Listening styles
A

habitual patterns of listening behaviors, which reflect attitudes, beliefs, and predispositions about listening

28
Q

Action-oriented listeners

A

want brief, to-the-point, and accurate information to make decisions or initiate courses of action

29
Q

Time-oriented listeners

A

prefer brief and concise encounters

30
Q

People-oriented listeners

A

view listening as opportunity to establish commonalities between themselves and others

31
Q

Content-oriented listeners

A

prefer to be intellectually challenged by messages they receive during interpersonal encounters and enjoy receiving complex and provocative information

32
Q

Selective listening

A

taking in only those parts of a message that are immediately salient during an interpersonal encounter and dismissing the rest

33
Q

Eavesdropping

A

intentionally listen in on private conversations

34
Q

Pseudo-listening

A

pretending to listen while preoccupied or bored

35
Q

Aggressive listening

A

listening to find opportunity to attack speaker

36
Q

Narcissistic listening

A
  • self-absorbed listening

- redirects conversation to own interests

37
Q

recalling

A

remembering info after you’ve received, attended to, understood, and responded to it

38
Q

functions of listening

A
  1. comprehend
  2. discern
  3. analyze
  4. appreciate
  5. support
39
Q

Characteristic of verbal communication

A
  • Symbolic
  • governed by rules
  • flexible
  • cultural
  • evolves
40
Q

verbal communication

A

– exchange of spoken or written language w/ others during interactions

41
Q

Constitutive rules

A

define word meaning: they tell us which words represent which objects

42
Q

Regulative rules

A

govern how we use language when we verbally communicate

43
Q

Personal idioms

A

words and phrases that have unique meanings to them

44
Q

Dialects

A

variations on language of large groups in particular culture

45
Q

“I” language

A

phrases that emphasize ownership of your feelings, opinions, and beliefs

46
Q

language shaping thought

A
  • Linguistic determinism – view that language defines boundaries of our thinking
  • Linguistic relativity – different cultures perceive and think about the world in different ways
47
Q

connotative meaning

A

additional understandings of word’s meaning based on situation and knowledge we and our communication partners share

48
Q

denotative meaning

A

literal meaning of words, as agreed on by members of culture

49
Q

deception

A

when people deliberately use uninformative, untruthful, irrelevant, or vague language for purpose of misleading others

50
Q

communication apprehension

A

fear or anxiety w/ interaction, which keeps someone from being able to communicate cooperatively

51
Q

high-context culture

A

people presume that others w/i culture will share their viewpoints and thus perceive situations in same way

52
Q

low-context culture

A

people tend NOT to presume that others share their beliefs, attitudes, and values

Interpersonal Communication (2 decks)

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