Midterm Flashcards

1
Q

the ability to get a system up and running in the event of a system crash or failure that includes restoring the information backup

A

recover

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2
Q

a separate and fully equipped facility where the company can move immediately after a disaster and resume business

A

hot site

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3
Q

refers to how well a system can quickly transform to support environmental changes

A

maintainability

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4
Q

refers to a system that is easy to learn and efficient and satisfying to use

A

usability

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5
Q

states that the computer chip performance per dollar doubles every 18 months

A

Moore’s Law

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6
Q

delivers apps and/or hardware capabilities over the cloud using a pay-per-use revenue model

A

IaaS
SaaS
PaaS

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7
Q

a ___ site of the support disaster recovery system serperates facility with computer equipment that requires installation and configuration

A

warm

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8
Q

a ___ grid delivers electricity using two-way digital technology

A

smart

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9
Q

is a computer dedicated to providing information in response to requests

A

server

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10
Q

is a computer designed to request information from the server

A

client

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11
Q

a business ___ analysis identifies all critical business functions and the effect that a specific disaster may have upon them

A

impact

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12
Q

a client is a computer designed to request information from a

A

server

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13
Q

a disaster recovery ___ curve charts the cost to the company of the unavailability of information and technology and the cost to the company of recovering from a disaster over time

A

cost

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14
Q

occurs when a redundant storage server offers an exact replica of the real-time data and if the primary server crashes the users are automatically directed to the secondary server or backup server

A

failover

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15
Q

a system is ___ when a system is not operating and cannot be used

A

unavailable

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16
Q

a technology ___ occurs when the ability of a company to operate is impaired because of a hardware software or data outage

A

failure

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17
Q

contains all of the details of an incident

A

incident record

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18
Q

sudden unexpected event requiring immediate action due to potential threat to health and safety the environment or property

A

emergency

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19
Q

cloud ___ is the software that makes the benefits of cloud computing possible, such as multi-tenancy

A

fabric

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20
Q

Cloud ____________ is when a company uses its own computing infrastructure for normal usage and access the cloud when it needs to scale for high/peak load requirements ensuring a sudden spike in usage does not result in poor performance or system crashes

A

bursting

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21
Q

Cloud fabric ____________ is an individual that monitors and provisions cloud resources similar to a server administrator at an individual company

A

controller

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22
Q

Currently, less than 20 percent of ewaste in the U.S. is _________

A

recycled

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23
Q

DreamWorks Animation used _________ computing to complete many of its hit films such as Antz, Shrek, and How to Train Your Dragon

A

grid

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24
Q

Emergency __________ ensures a company is ready to respond to an emergency in an organized, timely, and effective manner

A

preparedness

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25
Q

Hardware consists of the _________ devices associated with a computer system

A

physical

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26
Q

In the U.S., __________ provides more than 50% of electrical power

A

coal

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27
Q

Moore’s law refers to the computer chip performance per dollar doubles every 18 _____

A

months

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28
Q

One of the effects of a ___________ on a company’s business operations is the halting of transportation where there is a disruption to major highways, bridges, and railroads that can slow supply deliveries and stop the shipment of products

A

disaster

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29
Q

One way a business can minimize the damage of a system crash is to have a _________ and recovery strategy in place

A

backup

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30
Q

Software is the set of __________ the hardware executes to carry out specific tasks

A

instructions

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31
Q

Sustainable MIS is a critical part of corporate _________ responsibility that is, companies’ acknowledged responsibility to society

A

social

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32
Q

Technology __________ strategies focus specifically on prioritizing the order for restoring hardware, software, and data across the organization that best meets business recovery requirements

A

recovery

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33
Q

The MIS_______________ includes the plans for how a firm will build, deploy, use, and share its data, process, and MIS assets

A

infrastructure

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34
Q

The Web ___________ initiative brings together people from industry, disability organizations, government, and research labs from around the world to develop guidelines and resources to help make the Web accessible to people with disabilities including auditory, cognitive, neurological, physical, speech, and visual disabilities

A

accessability

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35
Q

The _________ MIS infrastructure includes the hardware, software, and telecommunications equipment that, when combined, provides the underlying foundation to support the organization’s goals

A

agile

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36
Q

The ______________ infrastructure business continuity planning, creates a way for a company to recover and restore partially or completely interrupted critical functions within a predetermined time after a disaster or extended disruption

A

information

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37
Q

The three areas where enterprise architects focus when maintaining a firm’s MIS infrastructure include, supporting operations, supporting change, and supporting the ________

A

environment

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38
Q

The three components of a sustainable MIS infrastructure include grid computing, __________ computing, and virtualized computing

A

cloud

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39
Q

The three pressures driving sustainable MIS infrastructures are 1) increased electronic waste, 2) increased _________ consumption, and 3) increased carbon emissions

A

energy

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40
Q

Top-level MIS employees require _________________ access or unrestricted access to the entire system so that they can perform functions as resetting passwords, deleting accounts, and shutting down entire systems

A

administrator

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41
Q

Utility computing offers a pay-per-use __________ model similar to a metered service such as gas or electricity

A

revenue

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42
Q

Web ____________ means that people with disabilities including visual, auditory, physical, speech, cognitive, and neurological disabilities can use the Web

A

accessability

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43
Q

_____ cloud promotes massive, global, industry-wide applications offered to the general public. In a public cloud customers are never required to provision, manage, upgrade, or replace hardware or software

A

public

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44
Q

___ in the cloud means that a single instance of a system serves multiple customers. In the cloud, each customer is called a tenant and multiple tenants can access the same system

A

multi-tenancy

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45
Q

_____ in which each customer or tenant must purchase and maintain an individual system

A

single-tenancy

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46
Q

__ cloud serves only one customer or organization and can be located on the customers’ premises or off the customer’s premises

A

private

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47
Q

___ computing offers a pay-per-use revenue model similar to a metered service such as gas or electricity

A

utility

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48
Q

____ describes how well a system can scale up, or adapt to the increased demands of growth

A

scalability

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49
Q

____ emissions include the carbon dioxide and carbon monoxide in the atmosphere, produced by business processes and systems

A

carbon

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50
Q

______ planning determines future environmental infrastructure requirements to ensure high-quality system performance

A

capacity

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51
Q

_____ refers to the time frames when the system is operational

A

availability

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52
Q

______ refers to the varying levels that define what a user can access, view, or perform when operating a system

A

accessibility

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53
Q

_____ cloud includes two or more private, public, or community clouds, but each cloud remains separate and is only linked by technology that enables data and application portability

A

hybrid

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54
Q

______ failures can destroy large amounts of vital data, often causing incidents, unplanned interruption of a service

A

technology

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55
Q

____ architect is a person grounded in technology, fluent in business, and able to provide the important bridge between MIS and the business

A

enterprise

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56
Q

_______ cloud serves a specific community with common business models, security requirements, and compliance considerations

A

community

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57
Q

______ consumption is the amount of energy consumed by business processes and systems

A

energy

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58
Q

________ is a system weakness that can be exploited by a threat

A

vulnerability

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59
Q

____ computing is a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction

A

cloud

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60
Q

_______ is a communications system created by linking two or more devices and establishing a standard methodology in which they can communicate

A

network

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61
Q

__________ is how quickly a third-party or vendor can change a system to ensure it meets user needs and the terms of any contracts including agreed levels of reliability, maintainability, or availability

A

serviceability

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62
Q

A Web _________ is another term for an online journal that allows users to post their own comments, graphics, and video

A

blog

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63
Q

A __________ is an online marketing technique where a small file deposited on a hard drive by a website containing information about customers and their browsing activitie

A

cookie

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64
Q

A __________ technology is a new way of doing things that initially does not meet the needs of existing customers

A

disruptive

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65
Q

A ____________ shift occurs when a new radical form of business enters the market that reshapes the way companies and organizations behave

A

paradigm

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66
Q

A _____________ is a type of collaborative web page that allows users to add, remove, and change content, which can be easily organized and reorganized as required

A

wiki

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67
Q

A disruptive technology is a new way of doing things that initially does not meet the needs of existing ________

A

customers

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68
Q

A search __________ is website software that finds other pages based on keyword matching similar to Google

A

engine

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69
Q

A website dedicated to social ____________, provides users with a place to store, categorize, annotate, and share favorites

A

bookmarking

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70
Q

A(n) Internet service ______________ is a company that provides access to the Internet

A

provider

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71
Q

A(n) _________ system consists of nonproprietary hardware and software based on publicly known standards that allows third parties to create add-on products to plug into or interoperate with the system

A

open

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72
Q

A(n) ___________ model is a plan that details how a company creates, delivers, and generates revenues on the Internet

A

ebusiness

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73
Q

A(n) ___________ technology produces an improved product customers are eager to buy

A

sustaining

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74
Q

A(n) _________________ model is a plan that details how a company creates, delivers, and generates revenues

A

business

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75
Q

According to Christensen, companies may have placed too great an emphasis on satisfying customer’s ______ needs, while forgetting to adopt new disruptive technology that will meet customer’s future needs

A

current

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76
Q

An __________ is a program that runs within another application such as a website

A

applet

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77
Q

An ebusiness model is a ________ that details how a company creates, delivers, and generates revenues on the Internet

A

plan

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78
Q

An example of a __________ is putting Jay-Z lyrics over a Radiohead song makes something old new

A

mashup

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79
Q

An online version of a retail store where customers can shop at any hour is called a(n) ___

A

eshop

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80
Q

Barnes & Noble is an example of a _________-and-mortar business

A

click

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81
Q

Business-to-Business applies to businesses buying from and selling to each other over the _____

A

internet

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82
Q

Business-to-consumer applies to any __________ that sells its products or services directly to consumers online

A

business

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83
Q

Computers connected through the __________ can send and receive information including text, graphics, voice, video, and software

A

internet

84
Q

Consumer-to-business applies to any _________ who sells a product or service to a business on the Internet

A

consumer

85
Q

Consumer-to-consumer applies to sites primarily offering goods and services to assist ____________ interacting with each other over the Internet

A

consumers

86
Q

Google is an example of a _________-play business

A

pure

87
Q

Information __________ measures the number of people a firm can communicate with all over the world

A

reach

88
Q

Information __________ refers to the depth and breadth of details contained in a piece of textual, graphic, audio, or video information

A

richness

89
Q

Instant ____________ is a service that enables instant or real-time communication between people

A

messaging

90
Q

John has a big issue with turning off his cell phone as he is continuously connected to his friends and family via IMing. It has gotten so bad that John refuses to go to a movie because he cannot possibly live for two hours without being connected. John is suffering from technology __________, a clear challenge of Business 2.0

A

dependence

91
Q

Mobile business is just now emerging and is also referred to as mcommerce or ____________

A

mbusiness

92
Q

One of the main challenges that ___________ face is ensuring consumer protection, guarding them against unsolicited goods and invasion of privacy

A

ebusiness

93
Q

One of the most popular forms of user-generated content is a __________ system where buyers post feedback on sellers

A

reputation

94
Q

Pay-per-_______ generates revenue each time a website visitor is converted to a customer

A

conversion

95
Q

Pay-per-_________ generates revenue each time a user clicks on a link to a retailer’s website

A

click

96
Q

Pay-per-___________ generates revenue each time a user clicks on a link that takes the user directly to an online agent waiting for a call

A

call

97
Q

Real-time ______________ occurs when a system updates information at the same rate it receives it

A

communication

98
Q

Search engine __________ combines art along with science to determine how to make URLs more attractive to search engines resulting in higher search engine ranking

A

optimization

99
Q

Search engine __________ evaluates variables that search engines use to determine where a URL appears on the list of search results

A

ranking

100
Q

Several companies were outlined in the book to launch new businesses by capitalizing on disruptive technology. One example is _______________, who launched the revolutionary products such as the iPod and the iPhone

A

Apple

101
Q

Social __________ describes the collaborative activity of marking shared online content with keywords or tags as a way to organize it for future navigation, filtering, or search.

A

tagging

102
Q

Social ___________ is an application that connects people by matching profile information

A

network

103
Q

Social ____________ refers to websites that rely on user participation and user-contributed content, such as Facebook

A

media

104
Q

Source _______ contains instructions written by a programmer specifying the actions to be performed by computer software

A

code

105
Q

T. J. Maxx is an example of a _________-and-mortar business

A

brick

106
Q

The Innovator’s ___________ is a book by Clayton M. Christensen

A

Dilemma

107
Q

The Internet marketplace remains mostly free of traditional forms of sales tax, partially because ecommerce law is vaguely defined making adhering to ___________ rules and laws a challenge of ebusiness

A

tax

108
Q

The WWW provides access to Internet information through documents including text, graphics, audio, and video files that use a special formatting language called ________ markup language

A

hypertext

109
Q

The Web version that is defining the next generation of online business is Web________, or the “intelligent” Web application

A

3.0

110
Q

The World Wide Web provides access to ____________ information through documents including text, graphics, audio, and video files that use a special formatting language called HTML

A

internet

111
Q

The __________ effect describes how products in a network increase in value to users as the number of users increases

A

network

112
Q

The __________ tail refers to the tail of a typical sales curve

A

long

113
Q

The ______________ Web is a component of Web 3.0 that describes things in a way that computers can understand

A

semantic

114
Q

The blending of videoconferencing with document sharing is the ebusiness tool called Web conferencing or a _______

A

webinar

115
Q

The main challenge to ebusiness is the lack of growth in some sectors due to product or service _______

A

limitations

116
Q

The primary objective of __________ management is to be sure that a company’s knowledge of facts, sources of information and solutions are readily available to all employees whenever it is needed

A

knowledge

117
Q

Through ____________ data companies can observe the exact pattern of a consumer’s navigation through a site

A

clickstream

118
Q

Traditional ebusiness communications were limited to face-to-face conversations and one-way technologies that used _______________ communications or communication such as email in which the message and the response do not occur at the same time

A

asynchronous

119
Q

Twitter is one of the largest and most powerful _______________ websites

A

microblogging

120
Q

Web _________ is a term to refer to the World Wide Web during its first few years of operation between 1991 and 2003

A

1.0

121
Q

You are in charge of creating and updating your company’s Wikipedia page. You logon to find that someone has placed inappropriate photos and blatant lies about your products on the corporate Wikipedia page. Your company has been a victim of wiki _________, another major challenge of the Business 2.0 environment

A

vandalism

122
Q

You have just been promoted at work and you are now responsible for all marketing communication through the different Internet channels. You logon to your corporate blog and find that there are many direct paragraphs from competitor websites and product manufacturing magazines. The first issue you will need to address as you redesign the corporate blog is to ensure you are avoiding copyright violations and ________

A

plagiarism

123
Q

____ and-mortar business operates in a physical store without an Internet presence

A

brick

124
Q

___ intelligence is collaborating and tapping into the core knowledge of all employees, partners, and customers

A

collective

125
Q

____ source refers to any software whose source code is made available free for any third party to review and modify

A

open

126
Q

_____ are agents, software, or businesses that provide a trading infrastructure to bring buyers and sellers together.

A

intermediaries

127
Q

______-com was the original term for a company operating on the Internet

A

dot

128
Q

_______ are specific keywords or phrases incorporated into website content for means of classification or taxonomy.

A

tags

129
Q

_____ knowledge is the knowledge contained in people’s heads

A

tacit

130
Q

______ measures advertising effectiveness by counting visitor interactions with the target ad, including time spent viewing the ad, number of pages viewed, and number of repeat visits to the advertisement

A

interactivity

131
Q

______ single-handedly increased the speed of business through the exchange of digital messages over the Internet

A

email

132
Q

________ editors are WYSIWYG.

A

mashup

133
Q

______ knowledge consists of anything that can be documented, archived, and codified, often with the help of MIS.

A

explicit

134
Q

______ occurs when a company knows enough about a customer’s likes and dislikes that it can fashion offers more likely to appeal to that person, say by tailoring its website to individuals or groups based on profile information, demographics, or prior transactions

A

personalization

135
Q

_________ system is a set of tools that supports the work of teams or groups by facilitating the sharing and flow of information

A

collaboration

136
Q

_______ converts an audio broadcast to a digital music player

A

podcasting

137
Q

_____ is similar to taxonomy except that crowdsourcing determines the tags or keyword-based classification system

A

folksonomy

138
Q

_______ is the scientific classification of organisms into groups based on similarities

A

taxonomy

139
Q

Implies that organizations that cannot adapt to the new demands placed on them for surviving in the information age are doomed to extinction

A

digital darwinism

140
Q

What is the buying and selling of goods and services over the Internet?

A

ecommerce

141
Q

What is the ability of an organization to tailor its products or services to the customers’ specifications?

A

mass customization

142
Q

an example of a brick-and-mortar business

A

tj maxx

143
Q

What involves the use of strategies and technologies to transform governments by improving the delivery of services and enhancing the quality of interaction between the citizen-consumer within all branches of government?

A

egovernment

144
Q

A ____________ is a simplified representation or abstraction of reality

A

model

145
Q

A _____________ is a temporary activity a company undertakes to create a unique product, service, or result

A

project

146
Q

A _____________ occurs when resources reach full capacity and cannot handle any additional demands

A

bottleneck

147
Q

A ________________ lane layout arranges the steps of a business process into a set of rows depicting the various elements

A

swim

148
Q

A business _____________ management system focuses on evaluating and improving processes that include both person-to-person workflow and system-to-system communications

A

process

149
Q

A business process _____________ is a patent that protects a specific set of procedures for conducting a particular business activity

A

patent

150
Q

A decision support system models __________ to support managers and business professionals during the decision-making process

A

information

151
Q

A digital ______________ tracks KPIs and CSFs by compiling information from multiple sources and tailoring it to meet user needs

A

dashboard

152
Q

A model is a simplified representation or abstraction of _________.

A

reality

153
Q

A shopping _______________ is software that will search several retailer websites and provide a comparison of each retailer’s offerings including price and availability

A

bot

154
Q

A(n) _________ agent is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users

A

intelligent

155
Q

Artificial intelligence simulates ______________ intelligence such as the ability to reason and learn

A

human

156
Q

As-Is __________ model represents the current state of the operation that has been mapped, without any specific improvements or changes to existing processes

A

process

157
Q

At Microsoft’s headquarters in Washington they have implemented a __________ workforce to help alleviate congestion, save on real estate, and potentially increase worker production

A

virtual

158
Q

At the ______________ level, of a business structure, employees are continuously evaluating company operations to hone the firm’s abilities to identify, adapt to, and leverage change

A

managerial

159
Q

Business process modeling or ______________ is the activity of creating a detailed flowchart or process of a work process that shows its inputs, tasks, and activities in a structured sequence

A

mapping

160
Q

Business process reengineering is the analysis and _________ of workflow within and between enterprises

A

redesign

161
Q

Citibank uses ______________ networks to find opportunities in financial markets by carefully examining historical stock market data

A

nueral

162
Q

Customer facing processes result in a product or service that is received by an organization’s ___________ customer

A

external

163
Q

Executive information systems are starting to take advantage of ______________ intelligence to support strategic decision making, by stimulating human thinking and behavior

A

artificial

164
Q

Situations in which a few established processes help to evaluate potential solutions, but not enough to lead to a definite recommended decision are considered ______________ decisions

A

semistructured

165
Q

System _____________ is the number of hours a system is available for use by customers and employees

A

availability

166
Q

The President and Vice-President of a company are typically found in the _______________ level of the business structure

A

strategic

167
Q

The ______________ facing processes are also called front-office processes that result in a product or service received by an external customer

A

customer

168
Q

The ______________ level, of a business structure, is where employees develop, control, and maintain core business activities required to run the day-to-day activities

A

operational

169
Q

The basic business system that serves the operational level (analysts) and assists in making structure decisions is called ______________ processing system

A

transaction

170
Q

The crucial steps companies perform to achieve their goals and objectives and implement their strategies are called _____________ success factor.

A

critical

171
Q

The primary types of business process change from the operational level to the strategic level are _____________, streamlining, and reengineering

A

automation

172
Q

The structure of a typical organization is similar to a ________

A

pyramid

173
Q

The typical structure of a business organization is similar to a pyramid and consists, from top to bottom, of strategic, managerial, and _______________ levels

A

operational

174
Q

As-is process __________ represent the current state of the operation that has been mapped, without any specific improvements or changes to existing processes

A

models

175
Q

Using systems thinking, we can see that the inputs for a transaction processing system are______________ documents, the original transaction record

A

source

176
Q

What-if analysis checks the impact of a __________ in an assumption on the proposed solution

A

change

177
Q

______ are baseline values the system seeks to attain

A

benchmarks

178
Q

____ focuses on the extent to which an organization is using its resources in an optimal way

A

efficiency

179
Q

_____ processes are business processes, such as manufacturing goods, selling products, and providing service that make up the primary activities in a value chain

A

core

180
Q

_____ focuses on how well an organization is achieving its goals and objectives

A

effectiveness

181
Q

___ information systems is a specialized DSS that supports senior-level executives and unstructured, long-term, nonroutine decisions requiring judgment, evolution and insight

A

executive

182
Q

______ logic is a mathematical method of handling imprecise or subjective information

A

fuzzy

183
Q

_____ practices are the most successful solutions or problem-solving methods that have been developed by a specific organization or industry

A

best

184
Q

______ MIS metrics measure the performance of the IT system itself including throughput, speed, availability, etc.

A

efficiency

185
Q

______ analysis occurs when users change the value of one variable repeatedly and observe the resulting changes in other variables

A

sensitivity

186
Q

______ includes the tasks, activities, and responsibilities required to execute each step in a business process

A

workflow

187
Q

_______ MIS metrics measure the impact MIS has on business processes and activities including customer satisfaction and customer conversion rates

A

effectiveness

188
Q

________ decisions are considered operational, and involve situations where established processes offer potential solutions

A

structured

189
Q

_____ produces graphical displays of patterns and complex relationships in large amounts of data

A

visualization

190
Q

______ refers to the level of detail in the model or the decision-making process

A

granularity

191
Q

_______ is the process of computerizing manual tasks, making them more efficient and effective and dramatically lowering operational costs

A

automation

192
Q

________ is the science of fact-based decision making

A

analytics

193
Q

_______ support systems model information using OLAP which provides assistance in evaluating and choosing among different courses of action

A

decision

194
Q

_______ systems are various commercial applications of artificial intelligence

A

intelligent

195
Q

______ is a process of continuously measuring system results, comparing those results to optimal system performance, and identifying steps and procedures to improve system performance

A

benchmarking

196
Q

______ is the amount of information that can travel through a system at any point in time

A

throughput

197
Q

_______ seeking analysis finds the inputs necessary to achieve a goal such as a desired level of output

A

goal

198
Q

_______ systems are computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems

A

expert

199
Q

_________ improves business process efficiencies by simplifying or eliminating unnecessary steps in a process

A

streamlining

200
Q

What is a special case of what-if analysis that studies the impact on other variables when one variable is changed repeatedly

A

sensitivity analysis

201
Q

Enables users to view details, and details of details, of information

A

drill-down

202
Q

an extension of goal-seeking analysis that finds the inputs necessary to achieve a goal such as a desired level of output

A

optimization analysis

203
Q

a category of AI that attempts to emulate the way the human brain works

A

neural network

204
Q

represents the current state of the operation that has been mapped, without any specific improvements or changes to existing processes

A

as-is process model

205
Q

Result in a product or service that is received by an organization’s external customer

A

customer facing process