Final Flashcards

1
Q

A _________-driven website is an interactive website kept constantly updated and relevant to the needs of its customers using a database.

A

data

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2
Q

A ____________ key is a primary key of one table that appears as an attribute in another table and acts to provide a logical relationship between the two tables.

A

foriegn

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3
Q

A ____________ rule defines how a company performs certain aspects of its business and typically results in either a yes/no or true/false answer. Stating that merchandise returns are allowed within 10 days of purchase is an example of a business rule

A

business

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4
Q

A ______________ is a collection of related data elements (in the MUSICIANS table these include)

A

record

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5
Q

A ________________ key is a field (or group of fields) that uniquely identifies a given record in a table

A

primary

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6
Q

A ___________database model stores information in the form of logically related two-dimensional tables

A

relational

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7
Q

A content ________ is the person responsible for updating and maintaining website content

A

editor

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8
Q

A content _________ is the person responsible for creating the original website content

A

creator

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9
Q

A data __________ is the smallest or basic unit of information

A

element

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10
Q

A data driven _________ is an interactive website kept constantly updated and relevant to the needs of its customers using a database

A

website

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11
Q

A database management system or _________creates, reads, updates, and deletes data in a database while controlling access and security

A

DBMS

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12
Q

A relational database management system allows users to create, read, update, and delete data in a relational _______________

A

database

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13
Q

A relational database model stores information in the form of logically related _________-dimensional tables

A

two

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14
Q

An __________________ stores information about a person, place, thing, transaction, or event

A

entity

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15
Q

Association ___________ reveals the relationship between variables along with the nature and frequency of the relationships

A

detection

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16
Q

broadly defined, a __________ maintains information about various types of objects, events, people, and places.

A

database

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17
Q

Business intelligence ____________ track corporate metrics such as critical success factors and key performance indicators and include advanced capabilities such as interactive controls allowing users to manipulate data for analysis

A

dashboards

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18
Q

Business-critical ___________ constraints enforce business rules vital to an organization’s success and often require more insight and knowledge than relational integrity constraints

A

integrity

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19
Q

Businesses collect a tremendous amount of _____________ information as part of their routine operations

A

transactional

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20
Q

Companies can gain valuable business knowledge by viewing the data accessed and analyzed from their ________

A

website

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21
Q

Data ___________ are logical data structures that detail the relationships among data elements using graphics or pictures

A

models

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22
Q

Data _____________ tools move beyond Excel graphs and charts into sophisticated analysis techniques such as pie charts, controls, instruments, maps, time-series graphs, and more

A

visualization

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23
Q

Data ______________ compiles all of the metadata about the data elements in the data model

A

dictionary

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24
Q

Data _______________ refers to the overall management of the availability, usability, integrity, and security of company data

A

governance

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25
Q

Data ___________________ describes technologies that allow users to “see” or visualize data to transform information into a business perspective

A

visualization

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26
Q

Data mining is the process of analyzing data to extract information not offered by the raw _______ alone

A

data

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27
Q

Data mining occurs on ____________ data that are already in a database or a spreadsheet

A

structured

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28
Q

Data warehouses can _____________ information like the example of gender

A

standardize

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29
Q

Databases today scale to exceptional levels, allowing all types of users and programs to perform _____________ processing and information-searching tasks

A

information

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30
Q

Dynamic __________ information is stored in a dynamic catalog , or an area of a website that stores information about products in a database

A

website

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31
Q

Extraction, transformation, and ___________ is a process that extracts information from internal and external databases, transforms it using a common set of enterprise definitions, and loads it into a data warehouse

A

loading

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32
Q

Information __________ issues occur when a system produces incorrect, inconsistent, or duplicate data

A

integrity

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33
Q

Information ___________ is a measure of the quality of information

A

integrity

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34
Q

Information ____________ occurs when the same data element has different values

A

inconsistency

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35
Q

Information ______________ is the duplication of data, or the storage of the same data in multiple places

A

redundancy

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36
Q

Information cleansing or __________ is a process that weeds out and fixes or discards inconsistent, incorrect, or incomplete information

A

scrubbing

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37
Q

Information is everywhere in an organization. Information ____________ refers to the extent of detail within the information

A

granularity

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38
Q

Integrity _________ are rules that help ensure the quality of information

A

constraints

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39
Q

Many firms complete data ___________ audits to determine the accuracy and completeness of its data

A

quality

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40
Q

Many organizations find themselves in the position of being data ___________ and information poor. Even in today’s electronic world, managers struggle with the challenge of turning their business data into business intelligence

A

rich

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41
Q

Of the two primary tools available for retrieving information from a DBMS, the first is a _______by example tool that helps users graphically design the answer to a question against a database

A

query

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42
Q

Organizations using business intelligence can find the cause to many issues and problems simply by asking the question _________

A

why

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43
Q

Real-time _______ means immediate, up-to-date information

A

information

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44
Q

Real-time ___________ provide real-time information in response to requests

A

systems

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45
Q

Relational _____________ constraints are rules that enforce basic and fundamental information-based constraints

A

integrity

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46
Q

0.15873 out of 0.15873 points

Relational _______________ constraints are rules that enforce basic and fundamental information-based constraints

A

integrity

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47
Q

The __________ view of information deals with the physical storage of information on a storage device

A

physical

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48
Q

The ___________ view of information focuses on how individual users logically access information to meet their own business needs

A

logical

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49
Q

The five common characteristics of high-quality include accurate, complete, __________, timely and unique

A

consistent

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50
Q

The primary purpose of a data ___________ is to combine information, specifically, strategic information, throughout an organization into a single repository in such a way that the people who need that information can make decisions and undertake business analysis

A

warehouse

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51
Q

Time-series information is time-stamped information collected at a particular _______

A

frequency

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52
Q

Two of the challenges businesses faced before data warehouses were lack of data standards and poor data ______

A

quality

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53
Q

Unstructured __________ does not exist in a fixed location and can include text documents, PDFs, voice messages, emails, and so on

A

data

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54
Q

Zappos credits its success as an online _________ retailer to its vast inventory of nearly 3 million products available through its dynamic data-driven website

A

shoe

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55
Q

______ information includes data that change based on user actions

A

dynamic

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56
Q

_______ information includes fixed data incapable of change in the event of a user action

A

static

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57
Q

_______ mining analyzes unstructured data associated with websites to identify consumer behavior and website navigation

A

web

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58
Q

_______ visualization tools can help uncover correlations and trends in data that would otherwise go unrecognized

A

data

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59
Q

_________ displays information graphically so it can be easily understood

A

infographics

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60
Q

___________ provides details about data

A

metadata

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61
Q

______________ can present the results of large data analysis looking for patterns and relationships that monitor changes in variables over time

A

infographics

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62
Q

_________ is accessing large amounts of data from different management information systems

A

informing

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63
Q

___________ are the data elements associated with an entity

A

attributes

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64
Q

A _________ is a single unit of binary data routed through a network

A

packet

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65
Q

A __________ is software that prevents direct communication between a sending and receiving computer and is used to monitor packets for security reasons

A

proxy

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66
Q

A ___________ area network connects a group of computers in close proximity, such as in an office building, school, or home

A

local

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67
Q

A ___________ area network is a large computer network usually spanning a city, and is used by colleges, universities, and large companies that span their campuses

A

metropolitan

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68
Q

A ___________ is a space station that orbits the Earth receiving and transmitting signals from Earth-based stations over a wide area

A

satellite

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69
Q

A ___________ is a standard that specifies the format of data as well as the rules to be followed during transmission

A

protocol

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70
Q

A ___________ metropolitan area network uses radio signals to transmit and receive data

A

wireless

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71
Q

A ____________ receives and repeats a signal extending its attenuation or range

A

repeater

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72
Q

A _____________ is a round coin-sized object, is uniquely numbered and hidden in geocache

A

geocoin

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73
Q

A metropolitan area network (MAN) is a large computer network usually spanning a _______

A

city

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74
Q

An ___________ is an extension of an intranet that is available only to authorized outsiders, such as customers, partners, and suppliers

A

extranet

75
Q

Automatic _________ location (AVL) uses GPS tracking to track vehicles

A

vehicle

76
Q

Network _____________is the efficient coexistence of telephone, video, and data communication within a single network, offering convenience and flexibility not possible with separate infrastructures

A

convergence

77
Q

One benefit of a connected world, resource ___________ makes all applications, equipment (such as a high-volume printer), and data available to anyone on the network, without regard to the physical location of the resource or the user

A

sharing

78
Q

One of the main benefits of business mobility is enhancing _____________, which gives a company the power to place the right resources in the right place at the right time

A

mobility

79
Q

Protecting against theft can expose a company to many significant risks such as stolen IDs, __________, encryption keys, and even confidential company information

A

passwords

80
Q

Providing immediate data ______________, is an advantage of wireless networks, and includes the ability to have instant access to customer profiles, account history, and current order status which can improve the quality of interactions with customers and business partners

A

access

81
Q

Providing network access to those who want or need it helps to level the playing field and removes the digital _____________, a worldwide gap giving advantage to those with access to technology

A

divide

82
Q

RFID _______________ is a device that measures the acceleration (the rate of change of velocity) of an item and is used to track truck speeds or taxi cab speeds

A

accelerometer

83
Q

RFID tag is an electronic identification device that is made up of a __________ and antenna

A

chip

84
Q

Radio frequency ___________ uses electronic tags and labels to identify objects wirelessly over short distances

A

identification

85
Q

Routing information, sending information alerts, mapping densities and quantities are all examples of ___________ information systems

A

geographic

86
Q

Secure hypertext transfer _____________ is a combination of HTTP and SSL to provide encryption and secure identification of an Internet server.

A

protocol

87
Q

Secure socket ____________ is a standard security technology for establishing an encrypted link between a Web server and a browser, ensuring that all data passed between them remain private

A

layer

88
Q

Semi-passive RFID tags use a ______________ to run the microchip’s circuitry, but communicate by drawing power from the RFID reader.

A

battery

89
Q

The U.S. Department of Defense developed this technology in the early 1970s, a global ____________ system where satellite-based navigation systems provide extremely accurate position, time, and speed information

A

positioning

90
Q

The ability to ___________ and monitor assets reduces losses from theft and damage, gathers information from remote or difficult-to-reach locations, enhances safety, and makes possible a new wave of personalized services

A

locate

91
Q

The largest and most important network, the ______________, is like a network made up of millions of smaller networks able to operate independently

A

internet

92
Q

The packet ____________ lists the destination (for example in IP packets the destination is the IP address) along with the length of the message data

A

header

93
Q

The packet ______________ represents the end of the packet or transmission end

A

footer

94
Q

To create an SSL connection, a Web server requires an SSL _____________, an electronic document that confirms the identity of a website or server and verifies that a public key belongs to a trustworthy individual or company

A

certificate

95
Q

War ___________ is deliberately searching for Wi-Fi signals while driving by in a vehicle

A

driving

96
Q

0.15625 out of 0.15625 points

War _____________ is the practice of tagging pavement with codes displaying where Wi-Fi access is available

A

chalking

97
Q

We measure network performance in terms of _______________, the maximum amount of
data that can pass from one point to another in a unit of time.

A

bandwidth

98
Q

Wired ______________ privacy (WEP) is an encryption algorithm designed to protect wireless transmission data

A

equivalent

99
Q

Wireless ____________ is a means by which portable devices can connect wirelessly to a local area network, using access points that send and receive data via radio waves

A

fidelity

100
Q

________ RFID tags have their own transmitter and a power source (typically a battery)

A

active

101
Q

______ RFID tags do not have a power source

A

passive

102
Q

______ tracking occurs when a company places active or semi-passive RFID tags on expensive products or assets to gather data on the items location with little or no manual intervention

A

asset

103
Q

_______ directly impact network performance and reliability by subdividing an electronic message into smaller more manageable packets

A

packets

104
Q

_______ matching (warping, rubber sheeting) occurs when paper maps are laid edge-to-edge and items that run across maps do not match are reconfigured to match

A

edge

105
Q

________ data identifies the geographic location of features and boundaries on Earth, such as natural or constructed features, oceans, and more. Spatial data can be mapped and is stored as coordinates and topology. A GIS accesses, manipulates, and analyzes spatial data

A

spatial

106
Q

_______ enable customers, suppliers, consultants, subcontractors, business prospects, and others to access selected intranet websites and other company network resources that allow the sharing of information

A

extranets

107
Q

___________ is a method of sending audio and video files over the Internet in such a way that the user can view the file while it is being transferred

A

streaming

108
Q

_______ over power line (BPL) technology makes possible high-speed Internet access over ordinary residential electrical lines and offers an alternative to DSL or high-speed cable modems

A

broadband

109
Q

_______ packet formats include a packet header, packet body containing the original message, and packet footer

A

standard

110
Q

________ professionals are certified in geocoding practices to ensure industry standards are met when classifying spatial data

A

GIS

111
Q

_______ represents an east/west measurement of position

A

longitude

112
Q

_________-based services are applications that use location information to provide a service. Some examples include mapping, emergency services, navigation, and weather information

A

location

113
Q

_________ address is a unique number that identifies where computers are located on the network

A

IP

114
Q

__________ offer many advantages for business including sharing resources, providing opportunities, and reducing travel

A

networks

115
Q

__________ service providers (NSPs), private companies that own and maintain the worldwide backbone that supports the Internet. These include Sprint, Verizon, MCI (previously UUNet/WorldCom), AT&T, NTT, Level3, Century Link, and Cable & Wireless Worldwide

A

national

116
Q

__________ RFID tags do not depend on a silicon microchip and use plastic or conductive polymers instead of silicon-based microchips allowing them to be washed or exposed to water without damaging the chip

A

chipless

117
Q

__________ communications (UC) is the integration of communication channels into a single service. UC integrates communication channels allowing participants to communicate using the method that is most convenient for them. UC merges instant messaging, videoconferencing, email, voice mail, and VoIP.

A

unified

118
Q

_______ in spatial databases is a coding process that takes a digital map feature and assigns it an attribute that serves as a unique ID (tract number, node number) or classification (soil type, zoning category)

A

geocoding

119
Q

______________ is a utility application that monitors the network path of packet data sent to a remote computer

A

traceroute

120
Q

______________ represents a north/south measurement of position

A

latitude

121
Q

_______ represents the loss of a network signal strength measured in decibels (dB) and occurs because the transmissions gradually dissipate in strength over longer distances or radio interference or physical obstructions like walls also impact communication signals

A

attenuation

122
Q

____________ information system (GIS) stores, views, and analyzes geographic data creating multidimensional charts or maps. For example, GIS are monitoring global warming by measuring the speed of glaciers melting in Canada, Greenland, and Antarctica

A

geographic

123
Q

______________ Host Configuration Protocol (DHCP) allows dynamic IP address allocation so users do not have to have a preconfigured IP address to use the network

A

dynamic

124
Q

_____________ is the science and art of making an illustrated map or chart. GIS allows users to interpret, analyze, and visualize data in different ways that reveal patterns and trends in the form of reports, charts, and maps

A

cartography

125
Q

___________________ allows users to work from remote locations such as home or hotel using high-speed Internet to access business applications and data

A

telecommunicating

126
Q

_________ is a GPS technology adventure game that posts the longitude and latitude location for an item on the Internet for users to find

A

geocache

127
Q

___________________ service providers (RSPs) offer Internet service by connecting to NSPs, but they also can connect directly to each other.

A

regional

128
Q

“Why did sales not meet forecasts?” is an example of _________ technologies in CRM

A

analyzing

129
Q

A _________ integration takes information entered into a given system and sends it automatically to all downstream systems and processes

A

forward

130
Q

A _________ integration takes information entered into a given system and sends it automatically to all upstream systems and processes

A

backward

131
Q

A(n) _________ allows separate systems to communicate directly with each other, eliminating the need for manual entry into multiple systems

A

integration

132
Q

A(n) _________ system is a current or existing system that will become the base for upgrading or integrating with a new system

A

legacy

133
Q

Accounting and finance components manage accounting data and ______________ processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management

A

financial

134
Q

Accounting, finance, logistics, and production are the primary users of ___________ systems

A

ERP

135
Q

An organization can find its most valuable customers by using a formula that industry insiders call Recency, ______________, and Monetary Value

A

frequency

136
Q

Business intelligence, customer relationship management, supply chain management, and __________ are the four most common extended ERP components

A

ebusiness

137
Q

Collaborative ___________ planning helps organizations reduce their investment in inventory, while improving customer satisfaction through product availability

A

demand

138
Q

Collaborative ______________ allows an organization to reduce the cost and time required during the design process of a product

A

engineering

139
Q

Contact center, web-based self-service, and __________ scripting are the three primary operational CRM technologies used in the customer service department

A

call

140
Q

Cross-selling is selling _________ products or services to a customer.

A

additional

141
Q

Customer relationship management involves managing all aspects of a customer’s relationship with an organization to increase customer ____________ and retention and an organization’s profitability

A

loyalty

142
Q

Distribution of products flow from customers and their _____________ customers at all levels

A

downstream

143
Q

Enterprise _____________ integration connects the plans, methods, and tools aimed at integrating separate enterprise systems

A

application

144
Q

Enterprise resource planning integrates all departments and functions through an organization into a ________ IT system so that employees can make decisions by viewing enterprisewide information on all business operations

A

single

145
Q

Enterprise resource planning systems ______________ all departments and functions throughout an organization into a single IT system

A

integrate

146
Q

Human resource component is one of the three most common _________ ERP components

A

core

147
Q

Human resource components have the ability to identify employees that are likely to ________ the company

A

leave

148
Q

Human resource components track ___________ information including payroll, benefits, compensation, performance assessment, and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities

A

employee

149
Q

Integrations are achieved by using ___________

A

middleware

150
Q

List ____________ compile customer information from a variety of sources and segment the information for different marketing campaigns

A

generators

151
Q

List generator, ________ management, and cross-selling/up-selling are the three primary operational CRM technologies used in the marketing department

A

campaign

152
Q

Materials flow from suppliers and their _______________ suppliers at all levels

A

upstream

153
Q

McDonald’s is _________ selling when it asks their customers if they would like an apple pie with their meal

A

cross

154
Q

McDonald’s is ____________ selling when it asks their customers if they would like to super-size their meals

A

up

155
Q

Most organizations manage their relationships with customers by setting ___________ limits

A

credit

156
Q

Production and materials management components handle the various aspects of production planning and execution such as __________ forecasting, production scheduling, job cost accounting, and quality control

A

demand

157
Q

Sales management, contact management, and __________ management are the three primary operational CRM technologies used in the sales department

A

opportunity

158
Q

Sales, marketing, and customer service are the primary users of ______ systems

A

CRM

159
Q

Supply chain ________ management enables an organization to react more quickly to resolve supply chain issues.

A

event

160
Q

Supply chain management involves the management of ___________ flow between and among stages in a supply chain to maximize total supply chain effectiveness and profitability

A

information

161
Q

The three phases of CRM include (1) reporting, (2) ____________, and (3) predicting

A

analyzing

162
Q

The three phases of CRM include (1) reporting, (2) ____________, and (3) predicting

A

analyzing

163
Q

______ and materials management is one of the three most common core ERP components

A

production

164
Q

_______ chain management applies technology to the activities in the order life cycle from inquiry to product delivery

A

selling

165
Q

______ dialing automatically dials outbound calls and when someone answers, the call is forwarded to an available agent

A

predictive

166
Q

______ management systems maintain customer contact information and identify prospective customers for future sales

A

contact

167
Q

______ management systems target sales opportunities by finding new customers or companies for future sales

A

opportunity

168
Q

____ relationship management focuses on keeping vendors satisfied by managing alliance partner and reseller relationships that provide customers with the optimal sales channel

A

partner

169
Q

____ technologies help organizations identify their customers across applications

A

reporting

170
Q

_____ management systems automate each phase of the sales process, helping individual sales representatives coordinate and organization all of their accounts

A

sales

171
Q

______ CRM supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers

A

analytical

172
Q

_____ CRM supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers

A

operational

173
Q

______ management systems guide users through marketing campaigns performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis

A

campaign

174
Q

_______ office operations deal directly with the customer

A

front

175
Q

_____ relationship management focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects, which optimizes supplier selection

A

supplier

176
Q

______ scripting systems access organizational databases that track similar issues or questions and automatically generate the details to the CSR who can then relay them to the customer

A

call

177
Q

____ systems provide enterprisewide support and data access for a firm’s operations and business processes

A

enterprise

178
Q

_______ ERP components are the extra components that meet the organizational needs not covered by the core components and primarily focus on external operations

A

extended

179
Q

_______ integration is the integration of a company’s existing management information systems

A

application

180
Q

______ integration is the integration of data from multiple sources, which provides a unified view of all data

A

data

181
Q

_______ ERP components are the traditional components included in most ERP systems and they primarily focus on internal operations

A

core

182
Q

________ application integration middleware takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors

A

enterprise

183
Q

__________ is the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources

A

eintegration