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Kin 153 Facility and Event Management > Midterm #3 > Flashcards

Midterm #3 Flashcards

1
Q

what does planning include

A

determine facility´s future
determine allocation of resources for facility success
short-term needs and long-term goals

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2
Q

fundamnetals of planning

A

AGIR “A Gang in a room”

OMOM “One man on a mountain”

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3
Q

AGIR

A

utilize a group of people
group provides additional insight
e.g. facility users, community members, lawyers…

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4
Q

OMOM

A

one person makes all decisions

top-down management system,

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5
Q

what is importamt to plan for existing facilities

A

examine passt, current, and future users

coordinate and manage future

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6
Q

coordination and management of future

A

scheduling - staff planning, event schedules
forecast budget
forcast future equipment, space

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7
Q

what does palnning of future facilities start with

A

analysis of existing internal and external constituent (bestandteil)

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8
Q

steps of planning for future facilities

A

conduct feasibility study
develop budget
organize various planning committees
researching political and financial marketplace
identify support
conduct needs assessment
identify and analyze comparable facilities

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9
Q

what is important to receive community support

A

meetings shouldn´t be boring and should incorporate opportunities for community voice
convince public about “needs”
suggest and discuss negotiations

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10
Q

problems brought up from community related to future facilities

A

NIMBY - not in my backyard

BANANA - build absolutely nothing anywhere near me

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11
Q

NIMBY

A

facility needed but please build somewhere else

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12
Q

BANANA

A

Opposed to spend public $

dislike sports

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13
Q

what is a problem related to the process if selecting a committee

A

often political

tries to include all relevant parties

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14
Q

what are responsibilites of committee leaders

A

seek compromise

lead discussion to prevent individual agendas from emerging

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15
Q

what doe committee of college recreation center may include

A 
administration
athletic dept.
faculty
recreational staff
students
off-campus constituents
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16
Q

types of facilites

A

stadiums
arenas
ggymscommunity sportcenters
sportsplexes

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17
Q

stadiums

A

large facilites for certain field sports
most fields build with a crown for water runoff
often less events but more money per event

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18
Q

arenas

A

often more types of events than stadiums
less spectator seats available
revenue based to more events

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19
Q

gyms

A

used for indoor competition and other activities

multipurpose activity courts

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20
Q

community sport centers

A

reange from pool to health club, bowling alley, public parks…

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21
Q

sportsplexes

A

multisport facility

indoor and outdoor spaces

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22
Q

what needs to be considered for needs assessment

A 
internal needs
local market needs
industry standards
target audience
feasibility study
SWOT
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23
Q

parts of the two phase feasibility process

A

preliminary phase

expanded phase

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24
Q

preliminary phase

A

summarizes the initial finding

based on visit to site, background review, financial review

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25
Q

expanded phase

A

known as economic impact analysis

net economic change in a host community that results from spending for a sport event or facility

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26
Q

for what reasons does a site need to be analyzed for

A 
cost
economy
legal
environment
governmental issues
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27
Q

for what kind of people is developing a selling a future plan most important

A

those who can be convinced that the project is worthwhile

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28
Q

how can a plan be sold

A 
billboards
newspaper
word to mouth
public meetings
...
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29
Q

what is a business plan designed for

A 
to solidify (verdichten) the entire facility planning process
roadmap to incorporate ideas into formal document
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30
Q

7 steps for an effective business plan

A 
determine and define business opportunity
make an operational plan
create marketing plan
develop business structure
define your resources
work up a financial plan
complete business plan
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31
Q

design concerns

A 
natural concerns (temp., water concerns, wind, snow...)
other environmental issues (fan violence, vandalism, crowds)
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32
Q

what needs to be cionsidered when identifying the site location

A 
financing, economic impact
acquition method
cost consideration
envirnoment
politics
community issues
accessibility
private vs. public funded facility
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33
Q

site selection issues

A 
location/land
competetive force
alternative forces
lease vs. purchase
mission and goals
suitability
special restrictions
taxes
...
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34
Q

what needs to be considered for the site size

A 
sport to be played
surrounding businesses
neighborhood status within 5 mile radius
community benefits
utilities
lighting and noise
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35
Q

land and environmental considerations in regards of sites

A 
geography
population
flood area
climate...
shape
acreage (ackerland)
topography
...
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36
Q

aspects that need to be considered regarding site costs

A 
affordability
taxes
hookup and development fees
buying vs. leasing
other fees
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37
Q

what do lease contracts need to include

A 
parties of lease and use of facility
length of time of lease
payment and method of calculating rent
method of handling payment
improvement restriction
use of common areas and facilities
...
38
Q

site selection

A 
review of feasibility study
permits
site info
regulations
community involvements
aesthetic value
...
39
Q

aspects of design process

A

building systems
ancillary facilities
layout
blueprints

40
Q

what is organizational behavior

A

study of human behavior at work

41
Q

management functions

A

planning
organizing
leading
coordinating

42
Q

management roles

A

interpersonal
informational
decision making

43
Q

aspects of individual behavior

A

personality characterisitcs
emotional stability
attitude, values, and believes

44
Q

job analysis

A

part of individual behavior

technique to match individual to specific job

45
Q

Maslow´s Hierarchy of Needs

A 
Self actualization
esteem
social
afety
psychological
46
Q

theories of motivations

A

Maslow´s Hierarchy of Needs

Herzberg´s Two-factor theory

47
Q

Herzberg´s Two-factor theory

A

Motivators -> motivate and satisfy workers (intrinsic: work itself, responsibility, achievement…)
Hygienece factors -> prevent dissatisfaction (extrinsic: pay, status, job security…)

48
Q

factors that cause job enrichment

A 
adding variety
responsibility
managerial decision making
make job more rewarding
new learnign opportunities
49
Q

aspects of stres management

A

burnout

job-related stressors

50
Q

burnout

A

emotional, physical, and mental exhaustion

response to hob-related stressors

51
Q

job related stressors

A 
work overload
lack of control
lack of reward
breakdown of work community
...
52
Q

individual approaches to stress management

A

control
symtom
escape

53
Q

formal groups

A

command
task
team

54
Q

informal groups

A

interest

friendship

55
Q

what is leadership

A

process of influencing followers to attain organizational goals

56
Q

what do leaders provide/charactersitics

A

provide directions, generate trust, take risks, reinforce belief in success
charactersitcs: self-confidence, trustworthyness, emotional intelligence, desire to power

57
Q

leadership styles

A

directive
supportive
participative
achievement oriented

58
Q

Hersey and Blanchard situational leadership model (SLM)

A

telling
selling
participating
delegating

59
Q

transformational leaders

A

capable of influencing major changes in organization´s objectives, strategies, culture, or philosophy
charisma is contributing factor

60
Q

charismatic leaders

A

energetic
action-oriented
serve as role models

61
Q

dysfunctional spects of leadership

A 
conflict avoidance
micromanagement
manic executives
inaccessibility of leadership
personal agenda
no 360-degree feedback
ineffecient use of resources
...
62
Q

causes of group conflicts

A

work interdependence
goal differences
perceptual differences

63
Q

conflict resolution styles

A 
competitive
accomodative
sharing
collaborative
avoidant
64
Q

programmed vs. non-programmed decisions

A

programmed: repetetive and routine
nonprogrammed: new and unique

65
Q

steps of decision making process

A 
establish goals
define problems
establish priorities
consider cause of problem
develop alternative solution
evaluate solution
select best solution
implement
follow up
66
Q

what is orgnizational culture

A

system of shared values, beliefs, assumtions, and understandings that influence worker behavior
strong and weak organizational culture

67
Q

what are mthods to gain support for change

A 
education
communication
participation
involvement
explanation
68
Q

what is a truly diverse organization

A

all employees, regardless of their culture, achieve full potential

69
Q

what is the competetive advantage for diverse organizations

A

ability to reach multicultural client base
reduced likelyhood of discrimination lawsuits
recruitment of top talents from minority groups

70
Q

HVAC

A

heating, ventilation, and air conditioning

71
Q

what does HVAC include

A

recommendation by the ACSM to exchange air 8-12 time per hour
heating
cooling

72
Q

what factors influence the air quality of a building

A

external variables
building and HVAC related concerns
internal variables

73
Q

external variables that infleucne air quality within a building

A

climate
water infiltration
ventilation and infiltration of outdoor air

74
Q

building and HVAC related concerns that influence air quality of a building

A

building design
structural material
HVAC design
operations

75
Q

internal variables that influence the air quality within a building

A 
interior design
nuilding materials
furnishings
equipment
occupant activities cleaning agents
76
Q

what is lightning judged based on

A

foot-candles -> represents amount of light produced by lightning system

77
Q

what is maintained foot-candles

A

level needed to compensate for loss of light to an aging light system

78
Q

what influences the plumbing needs of a bulding

A

core product

79
Q

parts of plumbing

A

watewater systems (toilets, sprinklers, showers water fountains…)
fire-suppression system
laundry system

80
Q

interior systems of a facility

A

audivisual system -> scoreboard, sounds, light, broadcasting…

81
Q

exterior systems of a facility

A

roofs -> protection and drainage
bulding and ground -> landscaping strategies
transportation
parking

82
Q

combined systems

A

security
biomentrics and access control
pest control
waste management

83
Q

5 steps of maintenance and repair program

A 
planning programming
budgeting
staffing
supervising
evaluating
84
Q

planning and programming for maintenance and repair program

A 
categorizing work to be done
developing approprrate standards
analyzing facility
prioritizing work by activities, class and deficiencies
developing short and longterm plans
85
Q

budgeting of maintenance and repair program

A 
analyze impact of capital on maintenance and repair
comparison with prior budgets
elimate ways money is overspent
orgabizing materials
...
86
Q

staffing for mintenance and repair program

A 
developin organizational model
clear lnies of responsibilites
hiring employees 
training workers
manage in-house and outsourced workers
...
87
Q

supervision of maintenance and repair program

A 
providing ladership
managing work flow
provide rapid response to crises
control budget and financing
ensuring accountability
...
88
Q

evaluation of maintenance and repair program

A

pre - vs post-repair condition
historical data
customer feedback
employee performance

89
Q

steps o maintenance audit

A 
establish priorities
establish audits schedule (when maintenance gets audited)
organize and define audit
select an audit team
perform audit
prepare report
take action
follow up
90
Q

elements of a maintence audit

A 
organization
workload identification
work plan
work accomplishment
appraisal (evaluation)
91
Q

categories in which repair and maintenance plnning process can fall into

A 
M and R only of necessary
periodic maintenance
preventive maintenc
routine mainteance (day-to-day work)
janitoril care (cleaniliness and supply)
breakdown maintenance#repair projects

Kin 153 Facility and Event Management (3 decks)

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