Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Kin 153 Facility and Event Management > Midterm #1 > Flashcards

Midterm #1 Flashcards

1
Q

what does an request for proposal (RFP) outline

A

an event´s minimum requirements to host an event

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

what do minimum requirements often include

A

venue concerns - playing surface, locker room, spectator capacity…
dates
staff and officials
fees

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

what do organizations value by requested bids?

A

host loaction´s suitability for event by evaluating other attributes by bidder

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

what is forecasted and evaluated in a feasibility study

A 
phyical facilites
financial resources
human resources
community support
political support
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

what does a feasibility study begin with

A

market analysis

followed by financial analysis

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

what happens after it is decided to bid

A

a bid document is produced

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

what kind of info does a bid document include

A 
purpose statement
host commitee credentials
budget and financing
staff and volunteer support
facilities
transportation
...
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

what do many host committees do to attract an event

A

extend considerable benefits

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

characteristics of most sports commissions

A

nonprofit or government entities designed to attract or assist sport events

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

responsibilites of sports commissions

A

provide social benefits to community

promoting economic activity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

what does good budgeting require

A

projection of revenue
anticipation of expensese
gathering of significant info

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

5 stages of budget process

A 
gather info
forecast sales
project profits and losses
compare industry norms
determine capital needs
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

revenue

A

money coming into event
exchange for goods and services
determinant in event´s potential financial success

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

expenses

A

money flowing out of event

costs associated with generating revenue

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Net Income/Loss

A

difference between revenue and expenses

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

different types of budget

A

preliminary budget

working budget

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

preliminary budget

A

in earliest phase of event
reflects info gathered for revenue and expenses
in progress since more info get gathered

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

working budget

A

when estimating process is complete and numbers are included

includes specific and expected revenue

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

example for revenue sources

A 
tickets
registration/membership
sponsorships
merchandising
food and beverage
....
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

what are rights fees in relation to media agreement

A

broadcasters pay for rights to broadcast an event or content

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

what is time buy in relation to media agreement

A

event property buys air time and broadcasts the event itself

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

what is barter in relation to media agreement

A

known as partnership

split in advertising revenue between event property and broadcaster

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

what is syndication in relation to media agreements

A

selling of media rights to multiple TV and radio stations to have event broadcasted simultanously

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

what is pay-per-view

A

TV providers offer event -> viewers pay for rights to access event

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

different types of expenses

A 
variable costs (costs that change)
fixed costs
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

examples for expenses

A 
event operations
facility/venue costs
player-related costs
marketing/promotion
...
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

what has improved the tracking of an event

A

technology

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

what are spreadsheets used for

A

examine historical data
track actual expenses
compare expenses to estimates

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

best way to control costs

A

finding low-cost goods and services
update spreadsheets
limit who makes decisions
implement a system of checks and balance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

what doe cash flow and management adress

A

the timing of revenue and expenses

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

ways to receive low-cost services and goods

A

auctions
bids
negotiations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
32
Q

what does an organizational structure/chart define

A

areas of responsibility

levels of authority

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
33
Q

differenet organizational charts

A

tall organizational chart

flat organizational chart

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
34
Q

tall organizational chart

A

many levels of management
narrow span of control (each supervisor control only a few employees)
close supervision of employees

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
35
Q

flat organizational chart

A

fewer management levels

broader span of control

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
36
Q

how can a flat organizational chart be beneficial for an organization

A

more flexible and has a ability to adapt

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
37
Q

the functions an organizational chart of an event is often broken down into

A

operations
competition
guest services

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
38
Q

things to be considered when identifying staff

A 
type of the event
destination-specific factors
duration and time of event
functional factors
Relationship with organizational actors
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
39
Q

areas in which staff training is often needed

A 
alc service
crowd management
security
customer service
ticket office
...
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
40
Q

types of scheduling staff

A

parallel scheduling

serial scheduling

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
41
Q

parallel staff schduling

A

tasks may be performed at the same time

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
42
Q

serial staff scheduling

A

tasks may be performed in sequence

43
Q

what should staff in regards of time manner be scheduled as

A

before-, during-, and after event taks

44
Q

main goal for staffing during the event

A

enough workers scheduled -> event runs smoothly

45
Q

what is outsourcing staff

A

use goods and services from external suppliers

46
Q

pros of outsourcing staff

A

creates booking leverage
increases corporate support
reduces stress, time, and budget implications
Effective negotiation and renegotiation strategies-Facility staff focuses on core competencies leading to professional growth

47
Q

cons of outsourcing staff

A

Expensive
Relinquishes some control
Turnover of loyalty to PMC
Loss of responsibility
Short-term cost cutting could lead to long-term damage
Excessive turnover of the GM due to increased opportunities

48
Q

different types of communication prior, during and previous to an event

A

interpersonal communication

on-site vent communication

49
Q

interpersonal communication

A

face-to-face interactions

provides human link

50
Q

on-site event communication

A

usage of mobile applications

e.g walkie-talkies, texting…

51
Q

how do teams work more effectively

A

when they are able to meet regularly

52
Q

most important elements of a team

A

trust

53
Q

what are requirements for creating and facilitating effective meetings

A

prepare - purpose of meeting
conduct and document the meeting
follow up after meeting

54
Q

volunteers for event in 2010-2011

A

64.33 million

55
Q

important aspects when planning to work with volunteers

A

leery of hiring “Super Fan”
place in position that match skill
address Qs related to job
provide training during orientation

56
Q

how does the type of the event affect coordination

A

well plannable vs. unpredictable starting and finishing times

57
Q

how does the type of the consumer affect the coordination of an event

A

depending on type of consumer - plan food, security, parking…

58
Q

what is a event timeline divided into

A

event research - gather info (imortant for planning)
event planning - meet with all stakeholders
event coordination
event evaluation

59
Q

what should be done during evvent coordination

A

integration of responsibilites and structures to use resources effeciently

60
Q

what does event evaluation include

A

survey and questionairs to collect and analyze data

61
Q

different choices in terms of tickets

A

general admission
reserved and box seating
club seats, luxuary suits

62
Q

pros and cons of outsourcing ticket sales

A

pros: less responsibilities/stress
cons: no ticket sale revenue

63
Q

what is important to consider related to food and beverage operations

A

providing meals for participants - type of food and location

concession operations - vary based on type and size of event, alc yes? no?

64
Q

what does hospitality mean

A

relationship between host and guest

hospitality suits part of luxuary ticketing

65
Q

key factors to servicing an event

A

sustainable program for waste management

66
Q

which kind of service is often outsourced or controlled by voluteers

A

custodial services

67
Q

what is a major challenge for large events

A

transportation of guests and equipment

68
Q

why is transportation a major challenge

A

can include hidden costs

first point of contact with event for customer

69
Q

pros of using the service of vendors

A

reduction of legal responsibilities

70
Q

issue of using vendor´s services

A

reputation of event depends of goods and services provided by the vendor

71
Q

what do # of restrooms depend on

A

local and state sanitary code

size of the event

72
Q

what are the two standpoints regarding traffic flow

A

inflow and putflow of sporting venue

73
Q

importing safety tool for sporting events

A

signage

74
Q

what does the Americans with Disabilites Act require

A

new stadiums to be accesible for people with disabilites

75
Q

related to seating what do new stadium provide

A

chair back
wider seats
drink holders
…

76
Q

why is customer service important

A

good service more satisfied customers

begins from leaving home - end when entering home

77
Q

how can we ensure positive customer service

A

by calculating possible failure
must be primary focus of everyone involved
clear communication of expectations

78
Q

problems with sound

A

some sounds cannot be controlled

79
Q

what are sounds often used for

A

to enhance atmosphere and excite the crowd

80
Q

importance planning big stage sport events related to tourists

A

merging of event and tourism

negotiating hotel contracts

81
Q

challenge of merging event and tourism

A

calculation of # of tourists

82
Q

four stages of event planning proposed by greenwell

A

event development
planning phase
implementation phase
evaluation phase

83
Q

what are successful events often a result of

A

good hierarchal system

84
Q

how do managers and leaders work within an event

A

in a from the top-down approach

85
Q

what should each person in the event process focus on

A

their particular role, but be willing to help out others

86
Q

what does understanding an event hierarchy help with

A

define different levels of authorship to determine how short- and long-term decisions are made

87
Q

what is a technique to identify opportunities

A

brainstorming

involves mos of the time many stakeholders

88
Q

what do participants of brainstorming meetings often focus on

A

quality while withholding criticism

89
Q

how does a purpose relate to the decision

A

what kind, why, and how decisions are made

90
Q

what should event organizers consider

A

for whom an event is planned
sponsors
broadcast partners
charity

91
Q

next step after identifying the purpose of an event

A

choosing an event that meets stakeholders´needs

92
Q

what are following steps after the purpose and needs

A 
format of event
resources needed
target market
time required for planning
timing of event
space, size...
93
Q

what is SWOT Anlaysis

A

tool to analyze strengths, weaknesses, opportunities, and threats

94
Q

what factors of the SWOT are internal

A

strengths and weaknesses

95
Q

what factors of the SWOT analysis are external

A

opportunities and threats

96
Q

what does the mission of an event provide

A

directiond and can help with planning and decisions

97
Q

what is a mission statement

A

what business the organization is
who the organizations customers are
how organization seeks to satisfy customers´needs

98
Q

what might a mission statement be linked to

A

core values

99
Q

what do goals and objectives provide

A

directions

define success and failure of event

100
Q

goals

A

broad qualitative statements

support mission

101
Q

objectives

A

specific statements

indicator if org. meets goals

102
Q

important aspects that need to be considered when planning an event

A

date - competing events, holidays

time - how long each contest will take, preperation of facility, rest of athletes

103
Q

what does the fact that different people are visiting an event mean for planning

A

be unique to attract and seperate from others

104
Q

how long before event should planning start

A

depends on event size

18 - 24 months before

Kin 153 Facility and Event Management (3 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions