Midterm 2 Flashcards
Which of the following meets the four sociological criteria of a group? A. A crowd on a street watching a parade B. The employees of a large organization C. People standing in line at the store D. The United Auto Workers union E. A planning committee
E. A planning committee
According to Tuckman's five-stage theory of group development, the \_\_\_\_\_ stage is when questions about authority and power are resolved through unemotional, matter-of-fact group discussion A. storming B. norming C. forming D. adjourning E. performing
B. norming
\_\_\_\_\_ occurs when an individual's judgment is distorted by the unanimous but incorrect opposition of a noncohesive group. A. The Asch effect B. Role overload C. Role conflict D. Groupthink E. Social loafing
A. The Asch effect
Which of the following is a typical problem experienced by team members?
A. Vague or conflicting team assignments.
B. Inadequate team skills training.
C. Poor interpersonal skills.
D. Poor staffing of teams.
E. Hostile organizational environment for teams.
C. Poor interpersonal skills.
Assigning someone the role of devil's advocate when discussing major alternatives is a way to prevent \_\_\_. A. groupthink B. the Asch effect C. social loafing D. role ambiguity E. role overload
A. groupthink
Which medium has the greatest information richness? A. Face-to-face. B. Telephone. C. Formal numeric. D. Personal written. E. Formal written.
A. Face-to-face.
According to the perceptual model of communication, \_\_\_\_\_ is anything that filters the transmission and understanding of a message. A. decoding B. interference C. miscommunication D. static E. noise
E. noise
A(n) \_\_\_\_\_ communication style is expressive and self-enhancing, but takes unfair advantage of others A. nonassertive B. assertive C. reasons D. aggressive E. results
D. aggressive
A sales manager who threatens to fire any salesperson who uses a company car for personal purposes is relying on \_\_\_\_\_ power. A. referent B. expert C. legitimate D. coercive E. reward
D. coercive
You are a management consultant and a manager from Texaco asks you to summarize the best research evidence on the impact of French and Raven’s five bases of power on job performance, job satisfaction, and turnover. Which of these would be a correct response?
A. Reward power had stronger positive impacts than referent power.
B. No conclusive evidence was found.
C. Employees resent legitimate power, therefore ignore it.
D. Expert and referent power had a generally positive impact.
E. Coercive power can be used to fool people into thinking you will take actions you are actually unwilling to take.
D. Expert and referent power had a generally positive impact.
Commitment, compliance, and resistance are ____.
A. ways to decrease political behavior in the workplace
B. ways of employee empowerment
C. possible outcomes of influence attempts
D. methods of delegation
E. dimensions of power
C. possible outcomes of influence attempts
Kerr and Jermier described two ways the ability of a leader to influence followers’ actions could be limited or restricted. They called these factors:
A. Tasks and Affects
B. Transactions and Transformations
C. Substitutes and Neutralizers
D. In-group experiences and Out-group experiences
E. Incompetence and Callousness
C. Substitutes and Neutralizers
According to _____ leader behavior is acceptable when employees view it as a source of satisfaction. Leader behaviors are motivational to the extent that they reduce obstacles that interfere with goal attainment, provide guidance, and tie rewards to goal accomplishment
A. Graen’s leader-member exchange model
B. Hersey and Blanchard’s situational leadership theory
C. House’s path-goal theory
D. Fiedler’s contingency model
E. Stogdill’s trait theory
C. House’s path-goal theory
Research on transformational leadership yielded which of the following?
A. Transformational leadership was negatively related to employee motivation.
B. Transformational leadership was negatively related to intrinsic motivation.
C. Followers of transformational leaders exerted less effort than those of laissez-faire leaders.
D. Followers of transformational leaders reported less job satisfaction than those of laissez-faire leaders.
E. Transformational leadership was positively related to organizational performance.
E. Transformational leadership was positively related to organizational performance.
Blake and Mouton described what they called a “high-high” leader. In describing group decision making, what does a High-High group mean (High in what?)? Why do Blake and Mouton think that High-High is the best?
Task and Affect are the two issues here. A high high leader is said to be high in both task and affect. Task is getting the job done, while affect is the emotional side. Task and Affect are independent from each other. Some people think there is a tradeoff between task and affect, and if you are high in one, you need to be low in the other, but You can be high in both task and affect. High affect is neccisary to make sure that all members of the group suppost major decisions. High task is necisarry because it encourages disagreements and that critical in bringing high quality decisions to organizations.
What is the role of the “environment” in the Group Communication Model?
In the group communication model some values and attitudes are shared amount group members, but there is also a big portion that isnt shared with anyone in the organization. Some are even shared with one or two other group members. The environment is the cultural framework in which communication takes place. The environment includes political, social and technological conditions. It also includes frequent changes in the world around us.
