MIDTERM Flashcards
who is the sender & receiver?
you & client play both roles
EXTERNAL noise
“physical” noise
distraction comes form outside of sender / receiver
(loud traffic, cell phone beeping, loud conversation in hall)
PHYSIOLOGICAL noise
when body systems interfere with listening / concentration
(hunger, headache, pain)
PSYCHOLOGICAL noise
when internal conflict / memories interfere with concentration
(stress, worry, focusing on negative memory, excitement)
health literacy
ability to access, understand & communicate information to improve health in variety of settings
2 things needed for health literacy
-information must be available
-person must be able to understand it
comprehension barriers
-education level
-language
-background
-trust
-physical barriers
improving comprehension
-plain language (avoid medical jargon)
-write at 8th grade comprehension level
-patient first language
PMH
past medical history
social history
getting patient back to their life:
-work
-hobbies
-family support
-diet / exercise
-ADLs
VERBAL communication
words “spoken”
PARA-VERBAL communication
(vocalics)
how words are spoken
-pitch
-tone
NON-VERBAL communication
what is happening other than words
VOCALICS
nonverbal uses of voice that indicate emotion
(“para-verbal” communication”)
KINESICS
body movements & gestures
-body language (orientation, shoulders elevated/ slumped, rib cage positioning, body twitching, foot position)
HAPTICS
communication via touch
(hugs, friendly & supportive touches, massage)
PROSEMICS
amount of space people feel necessary between themselves & others
CHRONEMICS
use of time in nonverbal communication
-how we perceive, value, structure & react to time
facial expressions
-anxious vs. relaxed
-frown or smile
-eye contact
-how jaw moves when speaking
-grinding teeth, setting jaw
-furrowed brow, worried signs
PHYSIOLOGICAL REACTIONS
muscle reactions to pressure, respiration
how do we get our information (verbal)
-55% non-verbal
-38% para-verbal
-7% verbal
other things to observe (communication)
-gait
-posture
-how they greet you
-non-verbal reactions immediately
SILOS in healthcare
(WITHHOLDING INFORMATION)
-creates barriers to communication among individuals
-can cause divisions inside health organizations
document charts as if…
-another professional might read it
-your client might read it
-your future self might read it
when should you request consultation / refer a patient to other healthcare professionals
when it is in the BEST INTEREST of the pateint
