MIDTERM Flashcards
who is the sender & receiver?
you & client play both roles
EXTERNAL noise
“physical” noise
distraction comes form outside of sender / receiver
(loud traffic, cell phone beeping, loud conversation in hall)
PHYSIOLOGICAL noise
when body systems interfere with listening / concentration
(hunger, headache, pain)
PSYCHOLOGICAL noise
when internal conflict / memories interfere with concentration
(stress, worry, focusing on negative memory, excitement)
health literacy
ability to access, understand & communicate information to improve health in variety of settings
2 things needed for health literacy
-information must be available
-person must be able to understand it
comprehension barriers
-education level
-language
-background
-trust
-physical barriers
improving comprehension
-plain language (avoid medical jargon)
-write at 8th grade comprehension level
-patient first language
PMH
past medical history
social history
getting patient back to their life:
-work
-hobbies
-family support
-diet / exercise
-ADLs
VERBAL communication
words “spoken”
PARA-VERBAL communication
(vocalics)
how words are spoken
-pitch
-tone
NON-VERBAL communication
what is happening other than words
VOCALICS
nonverbal uses of voice that indicate emotion
(“para-verbal” communication”)
KINESICS
body movements & gestures
-body language (orientation, shoulders elevated/ slumped, rib cage positioning, body twitching, foot position)
