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PCE II > FINAL > Flashcards

FINAL Flashcards

1
Q

communication about mental health - RMTs ROLE

A

-act in best interest of patient
-offer compassion
-pay attention to signs
-make suggestions for support
-create environment of safety

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2
Q

6 basic facial expressions

A

anger
disgust
fear
joy
sadness
surprise

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3
Q

biopsychosocial model

A

biological
social & environmental
psychological

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4
Q

universal infection control procedure

A

hand washing
protective barriers
personal protective equipment
hygiene
safe handling/ disposal of contaminated containers

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5
Q

SMART goals

A

S - specific
M - measurable
A - achievable / attainable
R - relevant / realistic
T - timely

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6
Q

PASSIVE - no response at all

A

client: expects therapist to “know” how they are feeling, afraid to speak up
therapist: believe they are “bad” instead of reflecting on feedback

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7
Q

PASSIVE AGGRESSIVE - “hidden” feelings are apparent

A

-sarcasm, stubbornness, manipulation
Clients: may be displaying transference
Therapists: may blame, may inadvertently/ purposefully change the treatment

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8
Q

AGGRESSIVE – outright aggressive behavior

A

Client: can be asking something inappropriate like sexual favors or billing they know is illegal, being persistent with inappropriateness
Therapist: never okay

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9
Q

ASSERTIVE

A

Behaves confidently & is not afraid of what they want or believe

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10
Q

AIM of Public Health – what is public health?

A

Protection
Prevention
Promotion

Advocacy
Education
Wellness

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11
Q

Professional Misconduct

A

INQUIRY PROCESS → DISCIPLINE PROCESS
-they may dismiss complaints

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12
Q

Social Determinants of health – what are they?

A

Economic stability
Education
Social & community context
Health & health care
Neighborhood & built Environment

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13
Q

If there is an issue with a coworker, what might you do prior to reporting? What is the duty to report?

A

Talk to/ address your colleague FIRST
-Request to have a conversation
-Describe your feelings
-Description of behavior / issues
-Request for change

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14
Q

COLLUDE

A

to agree or cooperate secretly for a fraudulent or otherwise illegal purpose

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15
Q

SOMATIZATION

A

Psychological memory manifesting as physical symptoms

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16
Q

COGNITIVE SYMPTOM

A

can make you feel exhausted, overwhelmed, stressed, anxious, depressed, sad
-memory loss
-difficulty speaking
-difficulty understanding

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17
Q

PHYSICAL SYMPTOM

A

Something a person feels or experiences that may indicate they have a disease / condition

18
Q

TOUCH-TRIGGERED RESPONSE

A

-numbness
-pain referral patterns
-ticklishness
-tears
-cold / jittery

19
Q

EMPATHY

A

Ability to understand & share the feelings of another

20
Q

TRANSFERENCE

A

Client projects feelings that come from their own personal experience / attitudes onto therapist

21
Q

COUNTERTRANSFERENCE

A

Therapist projects feelings that come from their own personal experience / attitudes onto client

22
Q

Non-verbal Communication

A

55% non-verbal
38% paraverbal
7% verbal

23
Q

VERBAL

A

Words “spoken”

24
Q

PARA-VERBAL

A

(vocalics) – how words are spoken
-pitch
-tone

25
Q

NON-VERBAL

A

What is happening other than words

26
Q

VOCALICS

A

nonverbal uses of the voice that indicate emotion
“Para-verbal” communication

27
Q

KINESICS

A

body movements & gestures
Hand gestures
Body language:
-Orientation
-Shoulders elevated / slumped
-Rib cage positioning, mobility
-Body twitching / jumping
-Foot position

28
Q

HAPTICS

A

communication via touch
Hugs
Friendly touches
Supportive touches
Massage

29
Q

PROXEMICS

A

amount of space that people feel it necessary to set between themselves & others

30
Q

CHRONEMICS

A

use of time in nonverbal communication
How we perceive & value time
How we structure time
How we react to time

31
Q

Practice Environment

A

refers to the physical environment where the (RMT) delivers treatment and provides care to patients, as well as to the objects and equipment within that environment

32
Q

Patient First Language

A

Emphasize the person, not the condition
“My client with a disability” NOT “my disabled client”

33
Q

TRAUMA

A

Result of removal of choice
Forced to participate in / observe a traumatic event
Has no control
Sees no way out
Can result in neuroplasticity
Can result in DNA changes

34
Q

SOCIAL HISTORY

A

“I would love to help you get back to your life”
Work
Hobbies & activities
Family support
Diet & exercise
ADL’s

35
Q

PAST MEDICAL HISTORY

A

“Are there any other medical conditions or procedures that i should know about?”
Encourage them to tell you everything (remote illness, surgery)
Medications
Allergies
Family history

36
Q

“I STATEMENTS”

A

Communication
Deliver clear messages – plain language
“I feel”
*this is how it feels from my perspective
Explain boundaries clearly
Answer legitimate questions
Call for help if needed

37
Q

VALIDATION

A

Client-centered care
Making something acceptable / approved

38
Q

CHIEF COMPLAINT

A

“Why are you here”
Symptoms
Mechanism of injury
Timelines

39
Q

ANOREXIA

A

Eating disorder causing people to weigh less / extreme weight loss
Not eating
“skinny queen”

40
Q

Confidentiality

A

You need consent from client to communicate with anyone about their care
You only share what you need to, and what client gives you permission to

41
Q

Expectation of special status

A

Feeling entitled, asking for favors
Seeking confirmation of special status
Trying to charm therapist
Misinterpreting therapists care as friendship or more

42
Q

Plain Language – COMPREHENSION BARRIERS

A

Education level
Language
Background
Client characteristics discussed earlier
Trust
Physical barriers

PCE II (2 decks)

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