MHR 305 Final Ch. 8, 10, 11, 12 Flashcards
performance management
Process through which managers enhance that employees’ activities and outputs contribute to org’s goals
org behavior modification
OBM- plan for managing behavior of employees through a formal system of feedback and reinforcement
procedural justice
Judgment that fair methods were used to determine the consequences an employee receives
interactional justice
Judgment that org carried out its actions in a way that took the employee’s feelings into account
hot-stove rule
Discipline should be like a hot stove, giving clear warning and following up with consistent, objective, immediate, consequences
progressive discipline
Formal discipline- consequences become more serious if employee repeats offense
alt dispute resolution- ADR
Methods of solving a problem by bringing in impartial outsider but not using the court system
mediation
Nonbinding process- neutral party from outside org hears case and tries to help people in conflict arrive at a settlement
arbitration
Binding process- prof arbitrator from outside org hears the case and resolves it by making a decision
employee assist program
EAP-referral service that employees can use to seek pro treatment for emotional problems or substance abuse
outplacement counseling
Service in which pros try to help dismissed employees manage transition from 1 job to another
job structure
Relative pay for diff jobs within the org
pay structure
Pay policy resulting from job structure and pay level decisions
exempt employees
Managers, outside sales, etc not covered by FLSA requirement for overtime pay
non-exempt employees
Covered by FLSA requirements for overtime pay (hourly)
