MGMT Ch.16

Question 1

___ process of staffing a company and ensuring that employees are as productive as possible

Answer 1

human resource management

HRM

Question 2

international HRM differs considerably from HRM in a domestic setting because of differences in ____

Answer 2

national business environments

Question 3

___citizens of one country who are living and working in another

Answer 3

expatriates

Question 4

___ staffing policy in which individuals from the home country manage operations abroad

Answer 4

ethnocentric staffing

Question 5

what are the 4 advantages of ethnocentric staffing?

Answer 5

• locally qualified people are not always available
• tight control over subisiaries
• ease the transfer of special know how
• guard the company from industrial espionage

Question 6

what are the 2 disadvantages of ethnocentric staffing?

Answer 6

• relocations are expensive

- can give the business a “foreign” image

Question 7

___staffing policy in which individuals from the host country manage operations abroad

Answer 7

Polycentric staffing

Question 8

what are 2 advantages of polycentric staffing?

Answer 8

• responsibility on those knowing local business

- avoid expensive relocation from other nations

Question 9

what are 2 disadvantages of polycentric staffing?

Answer 9

• may resemble a collection of national entities

- can potentially harm performance

Question 10

___ staffing policy in which the best qualified individuals, regardless of nationality, manage operations abroad

Answer 10

geocentric staffing

Question 11

what are 2 advantages of geocentric staffing?

Answer 11

• managers can adjust anywhere

- breaks down nationalistic barriers

Question 12

What is the disadvantage of geocentric staffing?

Answer 12

-these individuals command high salaries

Question 13

___ process of forecasting a company’s human resource needs and its supply

Answer 13

human resource planning

Question 14

what is the first phase of human resource planning?

Answer 14

take inventory of CURRENT human resources

Question 15

what is the second phase of human resource planning?

Answer 15

estimate firm’s FUTURE human resource needs

Question 16

What is the third phase of human resource planning?

Answer 16

develop plan to recruit and select people for positions

Question 17

___ process of identifying and attracting a qualified pool of applicants for vacant positions

Answer 17

recruitment

Question 18

___process of screening and hiring the best qualified applicants with the greatest performance potencial

Answer 18

selection

Question 19

___ psychology process affecting people living abroad that is characterized by homesickness, irritability, confusion, aggravation, and depression

Answer 19

culture shock

Question 20

___ the early return by an employee from an international assignment because of inadequate job performance

Answer 20

expatriate failure

Question 21

training and apprenticeship programs are often paid for by___

Answer 21

cooperation between national governments and businesses

Question 22

___ positive or negative condition of relations between a company’s management and its workers

Answer 22

labor management relations