Mercer Solutions - Foundation Flashcards

1
Q

What is a plan sponsor?

A

A plan sponsor is a designated party—usually a company or employer—that sets up a healthcare or retirement plan for the benefit of the organization’s employees. The responsibilities of the plan sponsor include determining membership parameters, investment choices, and in some cases, providing contribution payments in the form of cash and/or stock.

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2
Q

What is a plan administrator

A

The person(s) or entity that is/are ultimately responsible for the oversight, management and administration of the pension plan, and the administration and investment of the pension fund.

The administrator is usually the employer that established the pension plan. However, the administrator may also be: a board of trustees (e.g., for multi-employer pension plans where at least half of the trustees are member representatives); a pension committee (composed of member representatives); an insurance company (if it guarantees all benefits of the pension plan); or a group that is authorized by an Act of the Legislature.

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3
Q

Responsibilities of a plan administrator

A

Ensuring that certain plan information is available to those who are entitled to receive it, and that the information is accurate and complete
Enrolling employees in the pension plan.
Providing plan beneficiaries information about their rights and responsibilities in respect to the pension plan.
Providing plan beneficiaries information and documents that are required to be disclosed under the PBA and regulations.
Determining plan beneficiaries’ entitlements under the pension plan.
Making payments to plan beneficiaries when they are due.
Making payments to former spouses of plan beneficiaries with respect to their share of the plan beneficiaries’ pension benefits (in accordance with the PBA and regulations, and court documents that are filed with the administrator).
Responding to inquiries or complaints from plan beneficiaries.

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4
Q

What is a pension wind up

A

The purpose of a pension plan wind up (sometimes referred to as a termination) is to determine and settle all member entitlements in accordance with the pension plan documents and the applicable legislation and regulations.

A pension plan may be wound up if:
all or a significant number of members have ceased employment;
the plan sponsor has ceased to remit contributions to the pension fund;
there has been a plant closure, downsizing or discontinuance of operations;
the employer has sold all or part of the business and the purchaser does not provide a pension plan for the transferred employees;
the employer is bankrupt or insolvent; or
the company initiates a plan wind up.

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5
Q

How do pension plan deficits occur

A

There are several reasons why a defined benefit pension plan may have a deficit:
significant change in plan membership;
low long-term interest rates;
lower than expected equity market returns; and
plan benefit improvements for which the plan sponsor has not had sufficient time to fully pay.
Federal and provincial pension legislation allows for benefit improvements and plan losses to be funded over a certain number of years. If a wind up occurs before the benefits are fully funded, the plan will have a deficit.

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6
Q

If a company spends a lot of time on pension matters, why should they consider outsourcing?

A

The growing trend in Canada is for companies to outsource the management and execution of certain pension plan operations and decisions
Often companies will spend a significant amount of time on organizing pension committee meetings, overseeing day-to-day operations, selecting investment managers and reviewing individual investment manager performance
By delegating these areas to Mercer, your employees to focus on key business priorities, e.g. investment strategy and HR objective

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7
Q

Pension plan governance

A

Governance refers to the system in which the roles and responsibilities of governing parties are clearly defined so that clear and timely decisions are made in respect to the Plan. Good governance puts the best interest of the Plan’s stakeholders first and ensures that fiduciary duties are met as well as ensuring the best practices and administration for all Plan members and their beneficiaries. This is important to ensure that members are receiving good value for their investment in the SPP in the form of a stable lifetime retirement pension.

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8
Q

Fiduciary responsibilities

A

A fiduciary is essentially someone who holds something in trust for someone else. In pension plans, the parties involved in sponsoring and managing a pension plan act as fiduciaries for plan members and their beneficiaries. This means that they must act in the best interests of all plan members and beneficiaries.

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9
Q

Elevator Pitch: Plan Design

A

Many pension and savings plans were designed decades ago
The world is changing. Fast. Savings plans still have an important role to play in context of Total Rewards. But often in a different way
Mercer has a team of experts who specialize in aligning plan design with overall business strategy
We also help design programs to help employees make better savings decisions
A smarter plan design helps every dollar go farther… with an appropriate level of risk

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10
Q

Elevator Pitch: Delegated DB Pension Solutions

A

The growing trend in Canada is for companies to outsource the management and execution of certain pension plan operations and decisions
Often companies will spend a significant amount of time on organizing pension committee meetings, overseeing day-to-day operations, selecting investment managers and reviewing individual investment manager performance
By delegating these areas to Mercer, your employees to focus on key business priorities, e.g. Investment Strategy and HR objectives
The additional benefits of an outsourced model are that companies are able to, stay current on new ideas andindustry best practice, leverage collective purchasingpower and gain access to solutions that might not be withinreach of many pension plans

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11
Q

Elevator Pitch: Delegated DC Services (Future Wise & Future Wise Core)

A

Mercer Future Wise allows clients to outsource all aspects of retirement plan governance to Mercer, freeing up plan sponsors to focus on more strategic matters
An all-inclusive approach, this solution provides plan sponsors with the full suite of Mercer’s defined contribution (DC) services – from portfolio management and investment selection, to vendor management and compliance, to plan design and fee benchmarking
Mercer has over 20 years experience of operating delegated DC models for nearly 500 clients globally

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12
Q

Elevator Pitch: Managing Defined Benefit Pension Risk

A

There are inherent risks within corporate pension plans. Understanding these risks is important, but managing these risks is critical
Mercer has a team of experts who specialize in building strategies to effectively manage pension risk within the context of you overall business strategy
We have also invested in a suite of tools which can help you identify and manage pension risks
When executed properly, you will not only better manage your risk but you will also seize opportunitiesin the market place

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13
Q

Elevator Pitch: Enhancing Investment Returns

A
Increasing investment returns increases wealth!
Higher investment returns result from better asset class decisions, better investment manager decisions, better diversification, and lower costs
Mercer offers tools, advice, and solutions to plan sponsors looking to improve investment returns
Any investor seeking real returns (returns greater  than inflation) can benefit from Mercer’s investment advice … DB plans, DC members, Endowments and Foundations, any pool of institutional assets
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14
Q

Elevator Pitch: Financial Wellness

A

Plan sponsors continue to be challenged with changes to the Canadian retirement program landscape with up to five generations in the workforce, a large cohort of employees entering the workforce (millennials) that may challenge access to information and level of benefits and another large cohort of employees that will look to retire with financial freedom
Now is the time to review overall objectives for financial wellness and how the current plan design aligns with objectives within your organization

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15
Q

Elevator pitch: Mercer Value Plus (core MMB services)

A

ADVICE – Expert help from Mercer’s advisors gives you:
Strategies to identify and reduce risk in your plan
Proactive benefit plan and cost management
Plan design benchmarking
ADVOCACY – With Mercer advocating for you, you benefit from:
Our leverage to get the best terms for your plan
Red phone access to your insurer to resolve issues
Comparative insurer information
FINANCIAL ACCOUNTABILITY – With Mercer you gain lowest, financially sound costs, the best terms for your plan and budget projections to ensure no surprises

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16
Q

Elevator Pitch: MMB Data Analytics

A

We cannot improve what we cannot measure. Mercer has developed a number of tools to help clients track their key performance indicators. Here are a few examples:
Health Monitor – a new health dashboard that allows our clients to identify the root cause of their employee health, and cost drivers, with corresponding recommendations. It includes 20 metrics including Health, Drugs and Disability
Drug Utilization Review (DUR) – an in-depth analysis of your prescription drug utilization to identify patterns, cost drivers, and possible actions to improve employee health and control costs

17
Q

Elevator Pitch: Total Health Management (THM)

A

We focus on three critical areas:
Absence and Productivity – disability, attendance, accommodation, leave of absence, program review, gap analysis, process definition and mapping, claim audits and recommendation, policy development, vendor / insurer / provider marketing and selection, strategic alignment and planning, best practice recommendations
Health and Wellbeing – programs, strategy development, provider selection and screening, needs analysis, policy development and alignment, mental health and physical health,chronic disease, EFAP, health navigation, Wellness, gamification, best practice recommendations
Strategic Alignment – Program, policy and strategy review and development, aligning with corporate objectives and measurements

18
Q

Elevator Pitch: HR effectiveness

A

We leverage insight and practical experience to drive strategic business objectives through the workforce and the HR function:
Understand the business and workforce issues
Develop workforce and HR function strategies to build HR’s capability to add strategic value by increasing efficiency, implementing the right structure, leveraging technology, and redeploying efforts from transactional tasks to more value add
Use workforce analytics to drive decision-making, talent priorities, and the employee value proposition
Build an implementation roadmap and overall change management approach to enable successful transformation

19
Q

Elevator Pitch: Workday

A

To keep up with the speed of change in global workforce planning and management, organizations are transitioning to cloud-based HR and finance technologies. We help clients:
Understand the competitive Cloud HCM landscape
Identify how their current HCM technology is impacting their business (onboarding, employee retention, workforce management, reporting, predictive analytics)
In conjunction with Workday, we help build a compelling business case for change
Implement and configure the Workday solution to maximize client’s return on their investments in HR technology
Mercer’s implementation approach maximizes the value of the Workday system and business model

20
Q

Elevator Pitch: Business transformation

A

Understand the people-related risks, issues, and impacts of the strategic transformation
Build leader capability to drive and shape the vision while engaging their teams to align with the future organization
Develop and implement organization design/structures to support the transformation
Align HR strategies and HR practices to maximize transformation benefit with minimal disruption to productivity
Challenge existing cultural characteristics and build plans to recognize and sustain behaviors consistent with the future state
Implement a robust change, capability, and communications plan to drive effective and seamless transformation efforts

21
Q

Elevator Pitch: Rewards Alignment - Design

A

Develop a rewards strategy to align with business objectives
Recognize workforce differences – generational, cultural, talent supply and demand
Ensure consistent job and position definition
Benchmark rewards to ensure market competitiveness
Develop salary structures and rewards programs to ensure pay is aligned with performance and experience
Develop compensation management guidelines
Implement and communicate rewards strategy

22
Q

Elevator Pitch: Total Rewards Alignment - Implementation

A

We help clients implement and communicate a total rewards strategy by building a compelling employee value proposition and deploying and effective employee communication strategy
Solutions that are founded with deep technical and content expertise
Full range of solutions: customized and targeted communication for larger clients and effectively leveraged and templated solutions for smaller clients
A rich portfolio of award winning multi-media solutions

23
Q

Elevator Pitch: Career Frameworks

A

Mercer can help organizations build a structure that defines and organizes jobs so that
HR and business leaders can understand, allocate, and communicate rewards and career opportunities in a systematic way
HR technology and analytics leaders can share critical workforce data across multiple technology platforms, enhancing workforce analysis and accelerating new HRIS installations
Can effectively manage their career choices within the organization by having available information and tools
An organization can better plan for the desiredcomposition, capabilities, and requirements of the workforce enabling increased business performance

24
Q

Elevator Pitch: Workforce Analytics

A

We work with organizations to
Unlock the potential and predictive power of their employee data
Create new insights and engage business stakeholders by linking HR, financial, and operations information
Inform strategy design by identifying what uniquely drives workforce outcomes – such as retention, promotion, performance, or pay
Develop multi-year workforce plans to proactively address future talent needs
Translate data and metrics to create actionable, programmatic solutions for implementation
Promote and measure inclusion and manage risk in diversity initiatives

25
Q

Elevator Pitch: Virtual Outplacement

A

58% of employers are frustrated with the outplacement services offered by legacy “brick and mortar” providers, which are often viewed as outdated
Mercer Virtual Outplacement is a web-based solution clients can offer to all transitioning employees to help them transition to a new role 3x faster, at a fraction of the cost