Medical Assistant Practice Exam 3 Flashcards
Which level of Maslow’s Theory of human behavior requires achievement, independence, and self-respect?
- social
- esteem
- safety
- self - actualization
Esteem
Which of the following is a basic conflict for childhood ages newborn 10 18 months according to Erkison’s stages of psychosocial development?
Trust vs. Mistrust
Which of the following milestones would not be expected of a 4-month-old
- the ability to coo
- the ability to the place objects in the mouth
- the ability to roll from front to back
- the ability to sit down without help
The ability to sit down without help
Which of the following milestones would be expected of an 18 month old?
- to be able to briefly balance and hop on one foot
- to be able to use plurals and pronouns
- to be able to use a spoon and cup with assistance
- to have a vocabulary of several hundred words
To be able to use a spoon and cup with assistance
Which of the level of maslow’s theory of human behavior requires realizing one’s personal potential.
- saftey
- Physiological
self actualization
- social
Self actualization
A person who throws a book at wall during an argument and blames her partner for hostile behavior is displaying which type of defense mechanism
Projection
After being told he had lung cancer, the patient offers to stop smoking immediately. He is in which stage of grief according to Kubler-Ross
Bargaining
which of the following is not an appropriate method of communication to someone who is hearing impaired?
- hand gestures
- pantomiming
- speaking especially loudly
- drawing pictures
Speaking especially loudly
According to Erikson’s psychosocial stages of development, when does the conflict identity vs. role confusion occur?
- Adolescence
- young adulthood
- middle adulthood
- young childhood
Adolescence
which of the following is an external barriers to communication
- Weather
- Pain
- Hunger
-Anger
Weather
Being able to related personal experiences to a particular situation displays which of the following types of understanding?
- Reflection
- Restatement
- Clarification
- Feedback
Reflection
Which of the following levels of Maslow’s of human behavior need to be fulfilled first.
- Physiological
- Safety
- Social
- Esteem
Physiological
A person who repeatedly loses track of time after experiences a traumatic event likely undergoing which form of denial
- rationalization
- dissassociation
- denial
- displacement
Disassociation
A patient is given the diagnosis of metastatic breast cancer and subsequently becomes sullen and solitary. She is in which stage of grief, according to Kubler-Ross?
- Denial
- Grief
- Acceptance
- Depression
Depression
According to Erikson’s psychosocial stages of development, what basic conflict do children face in elementary school.
Industry vs. inferiority
Which of the following nonverbal cues display anger?
- Hunched posture, remaining at distance, limited eye contact
- Touching frequently, low voice, sustained eye contact
- Rigid posture, standing close, sudden movements/ gestures
- Standing in close proximity, slow purposeful gestures, relaxed posture.
rigid posture, standing in close proximity, sudden movements/ gestures
Which of the following milestones would not be expected of a 5-year old
- Skips, jumps, ad hops with good balance
- Follow 5 commands in a row
- knows telephone number
- has vocabulary of more than 2,000 words.
follow 5 commands in a row
according to Erikson’s psychosocial stages of development, which of the following people would be facing the conflict of initiative vs. guilt.
- 6 year old
- 16 year old
- 26 year old
- 36 year old
6 year-old
A patient who is chronically homeless may have difficulties effectively communication because of which of the following internal abuse
- anger
- pain
- hunger
- sadness
Hunger
At what age would the average baby begin to crawl
9 months
According to Maslow’s theory of human behavior, if an individual is seeking feelings of security, stability and freedom of fear, what level of needs are they attempting to satisfy.
- saftey
- physiological
- social
- self actualization
safety
teenager who beings wetting the bed after going through a traumatic experience is likely undergoing which form of denial.
- Displacement
- Projection
- Disassociation
- Regression
Regression: a defense mechanism where a person may go back to a period in their lives when they felt safer and did not have to face the particular traumatic event.
Which of the following is an open-ended question?
- How did that make you feel
- Are you hungry
- do you have any visual problems
- Are you a nurse
How did that make you feel
open ended questions requires an answer with some detailed explanation or depth.
what is the appropriate age to initiate toilet training for the average child?
- 6 months
= 12 months
- 2 years
- 4 years
2 years
According to Erikson’s psychosocial stages of development, which of the following people would be facing the conflict of generatively vs. stagnation
45-year old
A person with a substance abuse problem who argues that she is still effective in her position at work displays which forms of denial
Denial
Being able to explain something to someone else using simpler terms displays which of the following types of understanding?
- reflection
- restatement
- clarifications
- feedback
Restatement
When speaking to someone with an intellectual disability, which of the following is not helpful in conveying the message
- Limit eye contact
- Speak slowly and clearly
- Use simple language
- Frequently repeat yourself
Limit eye contact
When taking a telephone message regarding an urgent matter, which pieces of information are most pertinent to obtain.
- Name, phone number, issue
- Fax number, phone number, social security number
- Name, insurance, issue
- Issue, social security number, home address
name, phone number, issue
After witnessing his wife die of a heart attack, a husband blames her employer for her stressful job. The husband is in which of the following stages of grief?
Anger
Which of the following nonverbal cues display empathy
- relaxed posture, loud voice, limited eye contact
- rigid posture, low voice, limited eye contact
- Relaxed posture, low voice, consistent eye contact
- rigid posture, loud voice, consistent eye contact.
Relaxed posture, low voice, consistent eye contact
A person nearby appears to be choking and having difficulty breathing, Which of the following is the initial step of care?
Ask the person if they are OK
Which of the following patients needs should be addressed first?
- 84 year old man with a broken ankle
- 16 year old girl with a sore throat and fever
- 65 year old woman with chest and left arm pain
- 4 year old with a urinary tract infection
65 year old woman with chest and left arm pain
What is another term for advance directive
living will
Which of the following is not part of nonverbal communication
- facial expressions
- eye contact
- tone of voice
- posture
tone of voice
In which situation would a durable power of attorney be allowed to make medical decisions for the patient
- The patient is having a scheduled c-section
- the patient has broken rib status post mechanical fall
- the patient has pneumonia
- the patient is in a coma
the patient is in a coma
a coworker has been spotted throwing someon’s medical record in the trash can in the break room. which of the following is not an appropriate course of action
- report the action to your supervisor
- ignore the coworkers actions
- confront the coworker
- remove the record from the trash
Ignore the coworkers actions
Which of the following statements is NOT TRUE regarding the Americans with disabilities act?
- it helps prevent against those with disabilites
- it applies only to schools and businesses
- it provides reasonable accomodations to disabled persons
- it prevents most employers from asking whether a person has a disability
It applies only to school and business
Which of the following patients needs should be addressed last?
- 3 year old with a seizure
- 15 year old with appendicitis
- 26 year old with gunshot wound
- 45 year old with a broken wrist
45 year old with a broken wrist
A doctor who accidentally amputates the wrong limb during a surgery would be guilty of which of the following
negligence
Which of the following would be overseen by the Drug Enforcement Administration (DEA)
Narcotics
Which of the following is a direct question
- how do you feel
- how do you treat sunburn
- did you take your medication today
- what type of allergic reaction did you have?
Did you take your medication today?
What is legally required prior to operating on a patient?
- informed consent
- implied consent
- expressed consent
- forced consent
Informed consent
Which of the following is not a function of the Centers for Disease Control and Prevention
- Dispersing information about a communicable disease
- Educating about disease prevention
- regulating and supervising food and medication safety
- making notifications of public health emergencies
Regulating and supervising food and medication safety.
Which of the following is not true regarding mental health records.
- The practitioner is allowed to notify the person’s employer
- The practitioner is allowed to notify law enforcement if the person is a danger to themselves or others
- the practitioner is allowed to share information with parents/guardians if the person is a minor.
- The practitioner is allowed to share information with caretakers.
The practitioner is allowed to notify the person’s employer
Which of the following is not true regarding mental health records.
- The practitioner is allowed to notify the person’s employer
- The practitioner is allowed to notify law enforcement if the person is a danger to themselves or others
- the practitioner is allowed to share information with parents/guardians if the person is a minor.
- The practitioner is allowed to share information with caretakers.
The practitioner is allowed to notify the person’s employer
All of the following pieces of information are considered individually identifiable health information except:
- Diagnosis
- medical record number
- birth date
- telephone number
diagnosis
what is the medical term for infection of the gallbladder
Cholecystitis
Which of the following resting heart rates signifies tachycardia.
- 120
- 80
- 60
- 40
120
a young woman who was unhappy with her physician’s care decided to seek revenge by falsely accusing him of molesting her during a physical exam. what type of crime did she commit?
Libel
In which of the following situations should a patient not receive a medical bill
- A patient broke his ankle while intoxicated
- A patient fell down the stairs at work
- A patient developed a blood clot in the leg after having surgery
- A patient developed pneumonia while hospitalized
A patient fell down the stairs at work
What is the term for making a note indicating that a paper is in another file
- office memo
- inventory
- verification
- cross reference
Cross reference.
What is the term for a complete list of items currently in the office
- inventory
- memo
- references
- statistics
Inventory
All of the following are ways to prevent identity theft except?
- Use the same password for all financial accounts
- limit sharing personal information over the internet
- use a paper shredder for all sensitive documents
- monitor credits reports on a regular basis
Use the same password for all financial accounts
A patient needs a referral to a specialist. Prior to referring the patient, which piece of information should be reviewed.
- Advance directive
- Adress
- Insurance
- Living will
Insurance
what is the term for when a patient request that their health benefit payments be made directly to a designated person facility?
- Payment plan
- advance directive
- assignment of benefits
- payroll
assignment of benefits
Which of the following things should an office appointment calendar include
- date, social secruty number, length of appointment
- name, date, length of appointment
- date, insurance provider, length of appointment
- name, insurance provider, social security number.
name, date, length of appointment
What is the term for a statement sent by a health insurance company to their clients explaining what medical services were paid for on their behalf.
Explanation of benefits
What is the term of the amount of money an insured client has to pay before the insurance company will pay for a claim
Deductible
what is the term for the amount of money a client must pay every time a medical service is rendered?
Copay
A patient comes to the office angrily complaining that the office did not notify her about her lab results. which of the following is an appropriate course of action
- Ask the patient to leave the office
- go over her lab report and explain each lab result
- Make a note of the complaint and call the physician
- call the police to remove the patient.
Make a note of the complaint and call the physician
which of the following is the most important to ask a patient prior to a blood draw?
Did you eat or drink anything today.
when answering an office phone call, which of the following pieces of information should be given.
your name of the office, and the name of the physician
what is the term for assigning various task to those less senior
delegation
Which of the following is not a reason to terminate a patient - physician relationship.
- the patient is non compliant with medications
- the patient hasn’t paid a medical bill in more than 6 months
- the patient has a significant cognitive disability
- The patient verbally abuses the physician and staff.
the patient has a significant cognitive disability
which of the following is the most appropriate-sized needle to use for a routine venipuncture?
20-gauge needle
What is the term for assessing and treating patients by the severity of their illness
Triage
Which of the following types of insurance plans require referral from a primary care physician and will typically not provide coverage for providers out of network
- HMO
- CDS
- PPO
- DEA
HMO
Which of following terms refer to money owed to the physician by a patient?
- accounts receivable
- payment summary
- accounts payable
- itemized bill
accounts receivable
Which of the following do not contribute to work-related injuries
- tile floors
- stepladders
- filling cabinets
- adjustable equipment
adjustable equipment
A medical assistant accidentally sticks her finger with a needle after drawing blood. what is the next most appropriate step?
Fill out an incident report
once a doctor decides to terminate a patient relationship, which of the following is not required.
- a letter from the physician to the patient
- a letter from the american medical association to the patient
- providing the patient with their medial records
- Reasonable time period to allow the patient to find another physician
A letter from the American Medical Association to the patient
Which of the following would not be considered a valid petty cash purchase.
- Syringes
- Nail polish
- Computer mouse
- Printer paper
Nail Polish
Which of the following is used as a part of United States Medicare reimbursement formula for physician services.
- Effective measure unit
- work reimbursement measure
- work value measure
- relative value unit (RVU)
Relative value Unit (RVU)
Which of the following most accurately describes an exclusive provider organization
- Wide range of doctors and hospitals to choose from
- no referrals needed to see a specialist
- limited coverages for out of network services
- All healthcare services go through a primary care physician
No referrals needed to see a specialist.
Which of the following is the most appropriate step to be taken if a patient has not paid his bill in 90 days.
Show up at patients house demanding payment
- send threatening letter to the patient
- send bill to collection agency
- call patient and reprimand them
Send bill to collection agency
Which of the following is the most appropriate definition of Medicaid
- Healthcare program for college students
- Healthcare program for elderly patients of those with disabilities
- healthcare program for those who are employed
- Healthcare program for those with limited financial means
Healthcare program for those with limited financial means
What is the purpose of relative value Unit (RVU)
- used to help determine productivity
- measures the number of certain diagnoses
- calculates the possible lenght of hospital stay
- estimates insurance rates
Used to help determine productivity