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Level 3 Business Administration > MCQ Mock Sample 1 > Flashcards

MCQ Mock Sample 1 Flashcards

1
Q

There are 3 well-known types of change management. Which one below is a
type of change management?

A Historical.
B Conditional.
C Insightful.
D Transformational.

A

D. Transformational

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2
Q

Mandeep has been asked to look into the potential risks of setting up a supply
chain for the company. Which one of the below will she have to take into
consideration?

A Time differences.
B Size of customer base.
C Project length.
D Internal processes.

A

D. Internal processes

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3
Q

Which one of these stages is part of the project lifecycle?

A Client testing phase.
B Initiation phase.
C Technical design phase.
D Resource phase.

A

B. Initiation Phase

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4
Q

What would be one of the first things you would do to aid the company to
become a global business?

A Conduct foreign market research.
B Check the exchange rates.
C Visit your target market.
D Learn a foreign language.

A

A. Conduct foreign market research

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5
Q

You are completing a list of stakeholders for a project. Which of these groups
can be classified as internal stakeholders?

A Colleagues, Project Manager, Media.
B Media, Colleagues, Board of Directors.
C Project Manager, Internal Media, Main Supplier.
D Board of Directors, Internal Customers, Project Manager.

A

D. Board of Directors, Internal Customers, Project Manager

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6
Q

Your company’s regulators have sent in some new regulations to follow. What
is the definition of a regulator?

A A person or body that supervises a particular industry or business activity.
B A person or body who manages business activities in a particular
industry.
C A person or company who manages an industry.
D A person or body who has knowledge of company policies.

A

A. A person or body that supervises a particular industry or business activity.

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7
Q

GDPR regulations apply to “controllers” and “processors”. What is the
definition of a controller?

A Determines how much data is given to the processors and the means of
processing the data.
B Determines who the processors are and the data coming into the
company.
C Determines what data is personal data and sensitive personal data in the
business.
D Determines the purposes and means of processing personal data.

A

D. Determines the purpose and means of processing personal data.

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8
Q

Gavin is looking into the advantages of project management. What would be a
positive impact of effective project management?

A Removes any financial barriers to projects.
B Strategic alignment for the company.
C Teams will be working on their own.
D Leaders of project management become accountable.

A

B. Strategic alignment for the company.

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9
Q

Brian has had to review rates of pay for all staff members aged 23 and over
following changes to National Living Wages. What has he been affected by?

A Market Forces.
B Procedure Change.
C Regulatory Changes.
D Low Pay Commission.

A

C. Regulatory Changes

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10
Q

Which one of the below would you be most likely to utilise when managing a
project?

A Gantt Chart.
B Belbins Model.
C Leadership theory.
D HACCAP Plan.

A

A. Gantt Chart

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11
Q

You are starting a project your manager has asked you to complete and you
have decided to use the waterfall method of project management. What is the
main benefit of the waterfall method?

A It allows you to move tasks to different departments within the project.
B It outlines a clear goal for each individual development phase of a project.
C It shows clearly the flexibility to move events and tasks within the project.
D It gives the illusion that the project is nearer completion than it actually is.

A

B. It outlines a clear goal for each individual development phase of a project.

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12
Q

You are learning about first aid in the workplace in your induction. Which one
of these is a ‘must have’ from the Health and Safety Executive?

A A first aid policy that all employees must follow.
B Every employee trained on first aid.
C Free first aid training for all employees.
D An appointed person to take charge of first aid arrangements.

A

D. An appointed person to take charge of first aid arrangements.

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13
Q

You have been asked to lead a project by your manager. Which one of these is
a main resource needed for a project?

A Customers.
B Suppliers.
C Capital.
D Technology.

A

C. Capital

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14
Q

There has been a change of employment legislation which affects your
organisation. Which department would communicate and support you with
this?

A Finance.
B Quality Improvement.
C Human Resources.
D Procurement.

A

C. Human Resources

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15
Q

Your manager is considering changing the mission statement of the company.
What is the definition of a mission statement?

A A formal summary of the aims and values of a company, organisation or
individual.
B A statement which identifies the direction the company is working
towards.
C A sentence which embodies the culture of the company and how it
operates.
D A formal statement of the way the company will achieve success.

A

A. A formal summary of the aims and values of a company, organisation or
individual.

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16
Q

Your manager has asked you to complete a PESTLE analysis to evaluate
factors which affect the organisation. What does PESTLE stand for?

A Political, Ethical, Social, Technology, Legal and Environment.
B Political, Economic, Social, Technology, Legal and Environment.
C Political, Economic, Social, Technology, Logistical and Environmental.
D Practical, Economic, Social, Technology, Legal and Environmental.

A

B. Political, Economic, Social, Technology, Legal and Environment.

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17
Q

You have been asked by your manager to create a Gantt Chart to assist in
delivering a project. What is a Gantt Chart?

A A diagram which uses nodes and arrows to show relationships between
events, activities and projects.
B A breakdown of project activities into sequential phases.
C A type of bar chart that illustrates a project schedule.
D A schedule to allow the project manager only to review the project
milestones.

A

C. A type of bar chart that illustrates a project schedule.

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18
Q

Which one of the following would impact on the role of a business administrator
working in the international market?

A Exchange rate figures.
B Company health and safety policy.
C Consumer rights.
D Trade Union disagreements.

A

A. Exchange rate figures

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19
Q

Your manager has asked you to identify the interest levels of stakeholders.
What grid could you use to deliver this information?

A Benefit vs delivery.
B Power vs interest.
C Power vs benefit.
D Interest vs benefit.

A

B. Power vs Interest

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20
Q

Managing change has three different “states” identified for a business. Which
of the “states” below is one of them?

A Persuasive
B Transition
C Past
D Historical

A

B. Transition

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21
Q

You have something very important to tell an internal customer within your
organisation. Which one of the following would be the most effective method of
communication?

A Send an email.
B Leave a note.
C Tell a colleague.
D Face to face.

A

D. Face to Face

22
Q

An organisation is making compulsory redundancies. Which stakeholder role
will be directly affected by this?

A Staff.
B Clients.
C Retailer.
D Suppliers.

A

A. Staff

23
Q

Which one of the terms below is a type of international business strategy?

A Political.
B Corporate.
C Domestic.
D Transnational.

A

D. Transnational

24
Q

Which one of the terms below are you likely find in a financial statement?

A PTD (Project to date).
B EPS (Earning per share).
C ARC (Accounts receivable conversion).
D EMI (Equated monthly instalments).

A

B. EPS (Earning per share)

25
Q

Which one of these is a software designed for the purpose of project
management?

A Outlook Projects.
B Google Hangouts.
C Prince 2.
D Microsoft Teams.

A

C. Prince 2

26
Q

Which one of the below is an important consideration for your company if it was
trading in a global market?

A Shareholders.
B National Insurance.
C IT skills.
D Ethical Suppliers.

A

D. Ethical Suppliers

27
Q

You have been asked by your manager to deliver information to stakeholders.
How would you go about doing this?

A Complete a plan when you send out a mail merge to all stakeholders
asking for a reply that they received the information.
B Call all stakeholders and follow up with an email with the information
required.
C Call all stakeholders delivering the information required.
D Complete a communication plan for all stakeholders ensuring preferred
communication channels are correct and timescales added.

A

D Complete a communication plan for all stakeholders ensuring preferred
communication channels are correct and timescales added.

28
Q

GDPR law covers the processing and storage of personal data. What personal
data is covered?

A Name, ID number (e.g. NI or passport number), location, signature.
B Name, car number plate, location, online identifier.
C Name, ID number (e.g. NI or passport number), location, online identifier.
D Name, ID number (e.g. NI or passport number), location, password.

A

C Name, ID number (e.g. NI or passport number), location, online identifier.

29
Q

When working with stakeholders, which one of the following is the most
important part of stakeholder management?

A Communication.
B Benefits to company.
C Status of stakeholder.
D Contact list.

A

A. Communication

30
Q

Who would be most likely to be instrumental in a legislation and regulatory
policy change, such as the Trades Descriptions Act?

A The police.
B The company.
C The government.
D The council.

A

C. The Government

31
Q

You work in a large company and there is an urgent update to current
regulation which affects everyone in the company. What would be the best way
to communicate this update ensuring everyone receives the same information?

A Mandatory e-Learning course.
B Each department having their own training session.
C Monthly newsletter.
D Presentation at the next all staff event.

A

A. Mandatory E-Learning Course

32
Q

GDPR regulations apply to which of the following?

A People in England, Scotland, Wales and Northern Ireland only.
B People in the EU and also EU citizens who are are not living in the EU.
C People living in Commonwealth countries.
D Any UK citizens living outside of the EU.

A

B. People in the EU and also EU citizens who are are not living in the EU.`

33
Q

During your induction for a new job you are given a laptop and mobile phone to
ensure that you can undertake your role. How would the company ensure they
keep a record of the equipment they have given out?

A Employee details.
B Equipment list.
C Employee register.
D Asset register.

A

D. Asset Register

34
Q

What is the correct definition of the term “market forces”?

A The requirements needed to be met for the sale of products and services.
B The economic factors affecting the price of, demand for, and availability of
a commodity.
C A network between a company, its suppliers and customers, to produce
and distribute a specific product.
D Ensuring the right information gets to the right person that has the
knowledge of the regulation.

A

B. The economic factors affecting the price of, demand for, and availability of
a commodity.

35
Q

Which of the below is one of the first stages of effectively managing change?

A Determine impact and those affected.
B Develop a framework for managing change.
C Implement a budget schedule.
D Look at previous years’ business goals.

A

A. Determine impact and those affected.

36
Q

Which one of the outcomes below is most likely to have come from effective
management?

A Whole company working together towards an agreed target.
B Staff members working isolated from their colleagues.
C Successful results without any quantifiable data.
D Large amount of ideas from only one area of the company.

A

A. Whole company working together towards an agreed target.

37
Q

What rights to breaks do workers have under employment law?

A The right to one uninterrupted 20 minute rest break during their working
day, if they work more than 6 hours a day and also a lunch break of 30
minutes.
B The right to two uninterrupted 20 minute rest break during their normal
working day, if they work more than 6 hours a day, one of which must be
a lunch break.
C The right to one uninterrupted 20 minute rest break during their working
day, if they work more than 6 hours a day. This could be a tea or lunch
break.
D The right to an uninterrupted break for 60 minutes taken when business
allows to make available for a meal.

A

C. The right to one uninterrupted 20 minute rest break during their working
day, if they work more than 6 hours a day. This could be a tea or lunch
break.

38
Q

You have new local competitors within your industry and you have decided to
look into this. What tool could you use?

A Competitor comparison.
B Competitor analysis.
C Competitor relations.
D Competitor portfolio.

A

B. Competitor analysis

39
Q

Identifying a problem is the first step in:

A Consulting stakeholders.
B Business financing.
C Managing change.
D Costing resources.

A

C. Managing change

40
Q

Which of these best describes project management?

A The management of resources towards a specific goal, within budget and
ensuring all teams work together to deliver the goal on time.
B The delivery of a range of goals ensuring all teams within the organisation
are involved and developing people skills as you go.
C The management of people within the team to ensure team targets are
met with the resources available.
D The practice of initiating, planning, executing, controlling, and closing the
work of a team to achieve specific goals and success criteria at the
specified time.

A

D. The practice of initiating, planning, executing, controlling, and closing the
work of a team to achieve specific goals and success criteria at the
specified time.

41
Q

How would you assess the impact of stakeholders upon your business?

A You need to know what they do and how many staff members they have.
B You need to know who they are and how they relate to your business.
C You need to know the relationship between your manager and the
stakeholder.
D You need to know what products they have and how much they cost.

A

B. You need to know who they are and how they relate to your business.

42
Q

A financial audit has found there is overspending in the organisation. Which
one of these could be an internal process to manage costs?

A Reduction in suppliers.
B Changing staff facilities.
C Income vs expenditure.
D Purchase order.

A

D. Purchase order

43
Q

You have been asked to process the mileage claims for a sales event. What
policy would you follow?

A Procurement policy.
B Data Protection policy.
C Expenses policy.
D Payments policy.

A

C. Expenses policy

44
Q

You are managing the stationery stock for the department. What form would
you need to complete to order more stock?

A Stock requisition.
B Stock limit order.
C Stock credit.
D Stock transaction.

A

A. Stock requisition

45
Q

You have been asked to plan resources within a project. What is resource
planning within a project?

A Planning what materials are needed for a project.
B Determining what people, equipment, materials, and what quantities of
each are needed to perform project activities.
C Determining what people and departments are required for each project
milestone.
D Determining how resources can be minimised throughout a project to
reduce costs.

A

B. Determining what people, equipment, materials, and what quantities of
each are needed to perform project activities.

46
Q

Tabitha is looking at her recruitment business for an annual review. Which one
of the findings below would make it necessary that she applies the principle for
change management?

A Business losing money.
B Lack of staff morale.
C Increased number of staff members.
D Lack of expense claims.

A

A. Business losing money

47
Q

Organisations need to ensure they follow GDPR guidelines. What does GDPR
stand for?

A General Data Processing Regulations.
B General Data Production Regulation.
C General Data Protection Regulation.
D General Data Protection Rule.

A

C. General Data Protection Regulation

48
Q

Which one of the phrases below are you likely to come across with regards to
business finance?

A Transactional analysis.
B Debt factoring.
C Employee targets.
D Imperfect competition.

A

B. Debt Factoring

49
Q

You are managing a networking event for a large amount of stakeholders.
What would be the most efficient way to communicate invitations?

A Email each stakeholder a personal email.
B Call each stakeholder by phone.
C Post invitations with RSVP.
D Email from mail merge

A

D. Email from mail merge

50
Q

You have been asked to take responsibility for managing risk within a project.
Which one of these is a risk management tool?

A Risk action plan.
B Risk timetable.
C Risk register.
D Risk chart.

A

C. Risk register

Level 3 Business Administration (3 decks)

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