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Claims Adjuster Training > Material Damages > Flashcards

Material Damages Flashcards

1
Q

Material Damage

A

Collision
Comprehensive
Property Damage
UMPD

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2
Q

Conventional Frame(1 of 2)

A

two main subtypes

Ladder (trucks)

Perimeter (luxury)

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3
Q

Unibody Frame (1 of 2)

A

not a separate frame that stands on its own

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4
Q

Options for Damaged Parts

A

1 Appearance Allowance (typically older)(avoid total)

2 Repair

3 Replace

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5
Q

Original Equipment Manufacturer
Part Replacement Types

A

Made by or built to the specifications of the vehicle manufacturer

Located in the CCC database

The most common replacement parts

The manufacturer sets the price

Sold through new vehicle dealerships

Sold at a discount to the repair industry

Sold typically as individual parts, not assemblies

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6
Q

Aftermarket
(Part Replacement Types)

A

other than OEM

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7
Q

Aftermarket
Part Replacement Types

A

Parts that are manufactured to the same general specifications of the OEM

Manufactured (and warrantied) by companies other than the OEM

Sold by vendors other than those that sell new OEM

Parts that are typically mechanical: Radiators, A/C Condensers, Alternators, etc.

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8
Q

LKQ: Used OEM

A

like, kind, and quality

(1) recycled
(2) reconditioned
(3) remanufactured

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9
Q

Recycled (LKQ-OEM)

A

Recycled parts come from existing vehicles

sold through independent recyclers who like to sell these parts as assemblies

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10
Q

Reconditioned (LKQ-OEM)

A

incurred some but limited damage during usage

can be brought back to their former condition

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11
Q

Remanufactured (LKQ-OEM)

A

used to the point they were worn out and had to be rebuilt before they could be used again

engine/transmission, etc

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12
Q

Non-crash parts

A

mechanical

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13
Q

Crash parts

A

sheet metal, bumper, etc.

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14
Q

Single Paint

A

older, no clear coat, no metallic

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15
Q

Base Coat/Clear Coat

A

provides surface appeal and protection

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16
Q

Three Paint

A

3 layers of paint
paint - transparent - clear coat

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17
Q

Two Tone

A

accent color

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18
Q

Paint and Refinish

A

Paint and Refinish

19
Q

Painted Parts sometimes have to be blended

A

Painted Parts sometimes have to be blended

20
Q

Prior Damage

A

Rust?
Direction of impact?
Incomplete repairs?

21
Q

Depreciation (not paying)

A

decrease in value of the vehicle, or part of the vehicle due to wear and tear, or obsolescence.

22
Q

Betterment (not paying)

A

a newer part is put on the vehicle than what the customer had, they would be in a better position

23
Q

MOI

A

Method of Inspection

24
Q

Methods of Inspection

A

MyClaimPics (MCP)

Field Claims Representative (FCR)

Direct Repair Program (DRP) / Good Hands Repair Network (GHRN)

Estimate-in-Hand (should only be used if client has estimate and in hand)

Independent Adjuster (IA) (Manager approval)

25
Q

MyClaimPics (MCP)

A

(MOI)

Virtual estimate system (common)

Smartphone
No hail
No undercarriage damage
Drivable
No more than 4 panels of damage
Opted into text messages

26
Q

Field Claims Representative (FCR)

A

(MOI)

FCR’s are company employees who appraise damaged property

27
Q

Direct Repair Program (DRP) / Good Hands Repair Network (GHRN)

A

(MOI)

a network of over 1,000 body shops across the country with which we have a business relationship

write their own estimates

28
Q

Estimate-in-Hand (should only be used if client has estimate and in hand)

A

(MOI)

only recommended if customer already has an estimate in hand and supporting photos

under $5,500

29
Q

Independent Adjuster (IA) (Manager approval)

A

(MOI)

last resort

Independent Adjuster is hired by the insurance company to complete a specific task, such as appraise damaged property, for a fee. They are not company employees and work independently, usually for several insurance companies

30
Q

CAAP

A

Claims Appraisal Advisory Platform

every claim requiring inspection

31
Q

Teardown

A

take car apart and examine
possibly close to total

32
Q

Total Loss

A

cost far more to repair the vehicle than to simply reimburse the value of the vehicle at the time of loss

NatGen threshold 85%
NC/VA 75%

33
Q

TLU

A

Total Loss Unit

34
Q

Storage cutoff

A

if car is in storage yard

customer and tow yard

only paying storage up to this day (5days)

35
Q

In Storage Destinations

A

Residence

Body shop of choice (repairable)

Ours - Copart (total loss)

36
Q

Quick Move

A

“you might want to look at where this vehicle is”

might be accruing storage

37
Q

Control Expert

A

3rd party
Approves advanced charges

38
Q

Diminished Value (DV)
*NOT the same as Depreciation

A

the damages can impact the resell of the car

only claimant

Age
Mileage
Damage
Type of damage
prior damage

39
Q

Rental Best Practices

A

Verify if the vehicle is drivable
(Mon or Tue appointment - call me Fri before, setup rental)

vehicle is not drivable
set the initial rental for 2-3 days and monitor to make sure we get everything we need

drivable, advise customer and shop
-day available
-best days to drop their vehicle off
-what to do if a possible extension is needed

total loss
offer made
rental not extended beyond 7days

negotiate with the shop if the rental days authorized is exceeded

consider the appropriate size rental for each customer

insists on a larger vehicle for preferential reasons, explain they can pay difference

active diary and monitor the ongoing repair process with the body shop

40
Q

3 Ways Handle Rentals

A

Direct Billing
Reimbursement
Cash Out

41
Q

Calculating Days to Repair

A

Units (hrs.)/3.5

42
Q

R&I
pertaining to damages

A

remove and install
*undamaged part removed to replace a damaged part

43
Q

Subl

A

sublet
different facility

44
Q

Know the location

A

Storage fee?
Need inspection
FCR needs to know

Claims Adjuster Training (7 decks)

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