Material Damages Flashcards
Material Damage
Collision
Comprehensive
Property Damage
UMPD
Conventional Frame(1 of 2)
two main subtypes
Ladder (trucks)
Perimeter (luxury)
Unibody Frame (1 of 2)
not a separate frame that stands on its own
Options for Damaged Parts
1 Appearance Allowance (typically older)(avoid total)
2 Repair
3 Replace
Original Equipment Manufacturer
Part Replacement Types
Made by or built to the specifications of the vehicle manufacturer
Located in the CCC database
The most common replacement parts
The manufacturer sets the price
Sold through new vehicle dealerships
Sold at a discount to the repair industry
Sold typically as individual parts, not assemblies
Aftermarket
(Part Replacement Types)
other than OEM
Aftermarket
Part Replacement Types
Parts that are manufactured to the same general specifications of the OEM
Manufactured (and warrantied) by companies other than the OEM
Sold by vendors other than those that sell new OEM
Parts that are typically mechanical: Radiators, A/C Condensers, Alternators, etc.
LKQ: Used OEM
like, kind, and quality
(1) recycled
(2) reconditioned
(3) remanufactured
Recycled (LKQ-OEM)
Recycled parts come from existing vehicles
sold through independent recyclers who like to sell these parts as assemblies
Reconditioned (LKQ-OEM)
incurred some but limited damage during usage
can be brought back to their former condition
Remanufactured (LKQ-OEM)
used to the point they were worn out and had to be rebuilt before they could be used again
engine/transmission, etc
Non-crash parts
mechanical
Crash parts
sheet metal, bumper, etc.
Single Paint
older, no clear coat, no metallic
Base Coat/Clear Coat
provides surface appeal and protection
Three Paint
3 layers of paint
paint - transparent - clear coat
Two Tone
accent color
Paint and Refinish
Paint and Refinish
Painted Parts sometimes have to be blended
Painted Parts sometimes have to be blended
Prior Damage
Rust?
Direction of impact?
Incomplete repairs?
Depreciation (not paying)
decrease in value of the vehicle, or part of the vehicle due to wear and tear, or obsolescence.
Betterment (not paying)
a newer part is put on the vehicle than what the customer had, they would be in a better position
MOI
Method of Inspection
Methods of Inspection
MyClaimPics (MCP)
Field Claims Representative (FCR)
Direct Repair Program (DRP) / Good Hands Repair Network (GHRN)
Estimate-in-Hand (should only be used if client has estimate and in hand)
Independent Adjuster (IA) (Manager approval)
MyClaimPics (MCP)
(MOI)
Virtual estimate system (common)
Smartphone
No hail
No undercarriage damage
Drivable
No more than 4 panels of damage
Opted into text messages
Field Claims Representative (FCR)
(MOI)
FCR’s are company employees who appraise damaged property
Direct Repair Program (DRP) / Good Hands Repair Network (GHRN)
(MOI)
a network of over 1,000 body shops across the country with which we have a business relationship
write their own estimates
Estimate-in-Hand (should only be used if client has estimate and in hand)
(MOI)
only recommended if customer already has an estimate in hand and supporting photos
under $5,500
Independent Adjuster (IA) (Manager approval)
(MOI)
last resort
Independent Adjuster is hired by the insurance company to complete a specific task, such as appraise damaged property, for a fee. They are not company employees and work independently, usually for several insurance companies
CAAP
Claims Appraisal Advisory Platform
every claim requiring inspection
Teardown
take car apart and examine
possibly close to total
Total Loss
cost far more to repair the vehicle than to simply reimburse the value of the vehicle at the time of loss
NatGen threshold 85%
NC/VA 75%
TLU
Total Loss Unit
Storage cutoff
if car is in storage yard
customer and tow yard
only paying storage up to this day (5days)
In Storage Destinations
Residence
Body shop of choice (repairable)
Ours - Copart (total loss)
Quick Move
“you might want to look at where this vehicle is”
might be accruing storage
Control Expert
3rd party
Approves advanced charges
Diminished Value (DV)
*NOT the same as Depreciation
the damages can impact the resell of the car
only claimant
Age
Mileage
Damage
Type of damage
prior damage
Rental Best Practices
Verify if the vehicle is drivable
(Mon or Tue appointment - call me Fri before, setup rental)
vehicle is not drivable
set the initial rental for 2-3 days and monitor to make sure we get everything we need
drivable, advise customer and shop
-day available
-best days to drop their vehicle off
-what to do if a possible extension is needed
total loss
offer made
rental not extended beyond 7days
negotiate with the shop if the rental days authorized is exceeded
consider the appropriate size rental for each customer
insists on a larger vehicle for preferential reasons, explain they can pay difference
active diary and monitor the ongoing repair process with the body shop
3 Ways Handle Rentals
Direct Billing
Reimbursement
Cash Out
Calculating Days to Repair
Units (hrs.)/3.5
R&I
pertaining to damages
remove and install
*undamaged part removed to replace a damaged part
Subl
sublet
different facility
Know the location
Storage fee?
Need inspection
FCR needs to know
