Marketing Flashcards

1
Q

Types of marketing

A

Mass - no segmtn
Differentiated - range of products for range of segs
Niche - concentrate on 1-2 segs
Micro - complete segmtn, tailored to indv

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2
Q

Stages of market segmentation

A
  1. Market research
  2. Market segmentation
  3. Market targeting
  4. Product positioning
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3
Q

To chose a market set to target, you use…

A
MASS D
Measurable
Assessable
Stable
Substantial
Defensible
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4
Q

Positioning

A

the location fo a product in a buyer’s mind comp other products
re-positioning = changing

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5
Q

Marketing mix

A

Product (QP BAPS)
Price (4Cs)
Place (SNAIL)
Promotion (SAPP)

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6
Q

Marketing mix: Product

A
QP BAPS
Quality
Packaging 
Branding
Aesthetics
Product mix
Servicing
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7
Q

Marketing mix: Price

A
4C's "Price mix"
Cost
Customer
Competitors
Corporate strategy
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8
Q

Marketing mix: Place

A
SNAIL
Size
Number
Accessibility
Inventory
Layout
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9
Q

Marketing mix: Promotion

A
SAPP
Sales
Advertising
Public relations
Personal selling
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10
Q

Service Mix

A

People
Process Physical
- combine w/ marketing mix = 7Ps

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11
Q

Price elasticity of demand

A

a measure of responsiveness of quantity demanded to change the price of the good

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12
Q

Stages in market research

A
  1. define problems + set objectives
  2. data collection: desk + field research
  3. analysis
  4. recommendations
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13
Q

Desk research

A

gathering existing/’secondary’ data from internal and external sources
~ cheaper and quicker

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14
Q

Field research

A

new/’primary’ information direct from respondents

~ more relevant

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15
Q

Cowboy brands

A

excessively priced brand for the quality of the product

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16
Q

Premium brands

A

Top of the range quality, but high price

17
Q

Bargain brands

A

Good quality for a relatively low price

18
Q

Economy brands

A

Cheap brands, low priced and low quality

19
Q

Transaction marketing

A

~ one-way communication
~ focus on single sale
~ little customer service
~ quality is the concern of production

20
Q

Relationship marketing

A

~ two-way communication
~ focus on customer retention
~ high customer service
~ quality is the concern of all