Mandatory Competencies/ Ethics Flashcards
What are the RICS Rules of Conduct?
The RICS Rules of Conduct are in force to promote the highest ethical standards. They are based on ethical principles of honesty, integrity, competence, service, respect and responsibility.
When did the most recent RICS Rules of Conduct come in to effect?
2nd February 2022
Name some of the rules of conduct
Members and firms must be honest and act with integrity
Members and firms must maintain their professional competence and ensure goods and services are provided by competent individuals
Members and firms must provide good quality and diligent service
Members and firms must treat others with respect and encourage diversity and inclusion
Members and firms must act in the public interest, take responsibility for their actions and act to prevent the harm and maintain public confidence in the profession
What are the CPD requirements post APC?
20 hours (10 informal and 10 formal which must be recorded online)
You say you are conscious of interacting with tenants or clients in your personal time. If a friend asks you to value their farm one night at the pub, what would you do and why?
Decline, on the basis that as an individual I am not registered with RICS, I do not have individual PII or run-off cover, a complaints handling officer or have a locum in place. Therefore, I am unable to operate individually.
What act governs a gift policy?
The Bribery Act 2010
Can you give me another example of an ethical situation you have been involved in and the advice given?
Personal Answer
What is your company’s procedure for handling conflicts of interest?
When met with a conflict of interest my firm has a conflict of interest declaration portal where we can declare any potential conflicts of interest to gain informed consent.
When was RICS founded?
1868
What does RICS stand for?
Royal Institution of Chartered Surveyors
Give me and example of when you have acted with honesty and respect?
Personal Answer
What factors impact your choice of communication?
When conducting agricultural rent reviews the choice of communication is determined by the TFC’s recommended process, i.e. use of letters sent by recorded delivery.
In other situations, the tenant/client may determine the method by way of considering eyesight or hearing loss. Communication may also be determined by the type of negotiation and whether it requires an email follow up confirming the items discussed/agreed.
What is your companies lone working policy?
Employees within our firm have a lone working app which is downloaded onto their work mobile phone. The apps allow for employees to call for support or emergency assistance when needed. Our lone working policy identifies employees risk category and according to our policy my job role falls within the high category due to the fact I routinely leave the office to remote areas without direct supervision.
Our firm urges that if lone working can be reasonably avoided and eliminated from a job role then this should be implemented
Name some of the rights under GDPR?
Right to…
be informed
of access
of rectification
to erasure
to restrict processing
to data portability
to object
related to automated decision making including profiling
Who governs GDPR in the UK?
Information Commissioner’s Office (ICO)
Talk me through some dispute resolution procedures?
Mediation, arbitration and expert witness.
What is the difference between mediation and arbitration?
Mediation is the simplest form of dispute resolution where the parties meet with a mediator, who attempts to find an acceptable settlement between the parties. Arbitration is governed by the Arbitration (Scotland) Act 2010 and is a process where the arbitrator’s decision must be accepted by both parties, it is legally binding.
Define an inclusive environment.
In an inclusive environment, people of all cultural orientations can: freely express who they are, their own opinions and points of view
You say you attended a CPD course on X - what did you learn?
Personal Answer
Who is the President of RICS?
Tina Paillet
How would you manage a conflict of interest?
On identifying the potential conflict, I would liaise with my superior to advise all parties of the potential conflict. I would then present options to address the conflict of interest enabling the party(ies) to decide how to proceed.
What is the difference between a P&L account and a balance sheet?
Balance sheet = statement of assets, liabilities and capital.
P&L = statement of income and expenses.
What would you do before undertaking a site visit on your own?
I would inform someone in the office of where I am going, what time I plan to arrive and what time I plan to be back in the office. I would ensure that member of staff has my mobile number to contact me in case of emergency.
What is PII? Why is it required?
Professional Indemnity Insurance protects against claims for loss or damage made by clients or third parties as a result of the impact of negligent services you have provided or negligent advice you have offered.
