Mandatory - Communication and Negotiation (L2)

Question 1

Mentioned in summary of experience

Can you give an example of where you have demonstrated Effective Communication Skills?

Answer 1

Prospective client enquired about our services:

• face to face meeting to establish relationship and outline service
• follow up email to summarise discussion and outline next steps
• we were instructed and I drafted sales particulars which we discussed on the phone before marketing

Question 2

How would you prepare for a negotiation?

Answer 2

• Agree with your client’s objectives and negotiating strategy before starting the negotiations
• Detailed research and preparation
• Deciding what points you can concede on and which are non-negotiable
• Understand the other party’s position
• Develop a collaborative approach, rather than an adversarial approach
• Walk away when you need to

Question 3

Tell me about a time when you had to demonstrate effective negotiation skills.

Answer 3

I received a low rent offer, reported to client and negotiated rent increase that both parties accepted.

Added a stepped rent.

Additionally, gave high incentive by increasing the base rent.

Question 4

What makes effective communication?

Answer 4

• Clear
• Concise
• Complete
• Courteous

Question 5

How have you been able to improve your oral and written communication skills?

Answer 5

• Business meetings with clients
• Working collaboratively with other parts of the business
• Writing reports

Question 6

What are key ways to improve collaboration in a team?

Answer 6

• Establish team goals
• Communicate expectations
• Encourage cohesion between team members
• Leverage team member’s strengths
• Recognise and encourage collaborative behaviour

Question 7

Why would it be beneficial to have greater diversity in the industry?

Answer 7

• Greater talent pool
• Increased innovation

Question 8

What is the RICS doing to encourage diversity?

Answer 8

• RICS launched the Inclusive Employer Quality Mark (IEQM) for firms to sign up to
• Achieved gender parity on the Global Executive Team
• Setup diverse working groups e.g. LGBT+
• Collecting demography data

Question 9

What are the five stages of a negotiation ?

Answer 9

1. Prepare
2. Define the ground rules
3. Clarify
4. Bargain
5. Conclude