managment skills: leading and motivating Flashcards
what is leading
the ability to influence staff to follow strategies that meet the company’s aims, by directing and delegating
delegation
superior gives control of a task to subordinate but remains responsible for it
benefits of delegation
frees up time to prioritise, shows trust, employees gain experience and skills: staff become more motivated
implications of not delegating
manager overworked and stressed: less efficient, employees do not develop:
employees don’t feel trusted, might lead to low morale and high turn over
what are the 3 leadership styles
autocratic
democratic
laissez-faire
auto cratic key words
keeps control: doesn’t consult: uses threats/money to motivate
when should autocratic be used
crisis (quick decisions needed)
workers have low job attachments
democratic keywords
seeks opinions/feedback l: consults when making decisions: delegates work
when should democratic be used
most businesses: creates bond: inclusively: teamwork helps
laissez faire keywords
low supervision: allows employees to make decisions
when should laissez faire be used
with very skilled employees: those who are engaged with their professions
what does motivating mean
a manager energising and inspiring employees towards goals
what does mcgregor’s theory x and theory y believe
- explains how managers think about what motivates their staff
how do X workers behave
dislike work, are lazy, lack ambition, don’t use initiative, motivated by money
how do Y workers behaviour
enjoy work, ambitious, want responsibility, enjoy challenges
what are the limitations
very black and white, workers might not fit exactly into either theory X or Y
what is maslows hierarchy of needs
staff can only be motivated by a higher level if lower needs a satisfied first
maslows hierarchy
how a business can satisfy each level
- physiological/ physical ( basic human needs é.g water)
pay a living wage/fair wage
safety ( need to feel secure, not in danger)
offer long term contract/safety gear
social (need for friendship/belonging)
get employees to work in teams: arrange social events
esteem ( need for recognition/status)
have “employee of the month” awards
self actualisation (fulfil potential)
give workers more challenging work
limitation
all workers might not value each need in the exact same order as in the hierarchy
