managment skills: leading and motivating

Question 1

what is leading

Answer 1

the ability to influence staff to follow strategies that meet the company’s aims, by directing and delegating

Question 2

delegation

Answer 2

superior gives control of a task to subordinate but remains responsible for it

Question 3

benefits of delegation

Answer 3

frees up time to prioritise, shows trust, employees gain experience and skills: staff become more motivated

Question 4

implications of not delegating

Answer 4

manager overworked and stressed: less efficient, employees do not develop:
employees don’t feel trusted, might lead to low morale and high turn over

Question 5

what are the 3 leadership styles

Answer 5

autocratic
democratic
laissez-faire

Question 6

auto cratic key words

Answer 6

keeps control: doesn’t consult: uses threats/money to motivate

Question 7

when should autocratic be used

Answer 7

crisis (quick decisions needed)
workers have low job attachments

Question 8

democratic keywords

Answer 8

seeks opinions/feedback l: consults when making decisions: delegates work

Question 9

when should democratic be used

Answer 9

most businesses: creates bond: inclusively: teamwork helps

Question 10

laissez faire keywords

Answer 10

low supervision: allows employees to make decisions

Question 11

when should laissez faire be used

Answer 11

with very skilled employees: those who are engaged with their professions

Question 12

what does motivating mean

Answer 12

a manager energising and inspiring employees towards goals

Question 13

what does mcgregor’s theory x and theory y believe

Answer 13

1. explains how managers think about what motivates their staff

Question 14

how do X workers behave

Answer 14

dislike work, are lazy, lack ambition, don’t use initiative, motivated by money

Question 15

how do Y workers behaviour

Answer 15

enjoy work, ambitious, want responsibility, enjoy challenges

Question 16

what are the limitations

Answer 16

very black and white, workers might not fit exactly into either theory X or Y

Question 17

what is maslows hierarchy of needs

Answer 17

staff can only be motivated by a higher level if lower needs a satisfied first

Question 18

maslows hierarchy

Answer 18

how a business can satisfy each level

Question 19

1. physiological/ physical ( basic human needs é.g water)

Answer 19

pay a living wage/fair wage

Question 20

safety ( need to feel secure, not in danger)

Answer 20

offer long term contract/safety gear

Question 21

social (need for friendship/belonging)

Answer 21

get employees to work in teams: arrange social events

Question 22

esteem ( need for recognition/status)

Answer 22

have “employee of the month” awards

Question 23

self actualisation (fulfil potential)

Answer 23

give workers more challenging work

Question 24

limitation

Answer 24

all workers might not value each need in the exact same order as in the hierarchy