consumer conflict

Question 1

What should you do initially when resolving a consumer complaint?

Answer 1

Know your rights, use the receipt, act promptly, complain, and track the complaint.

Question 2

What is the Small Claims Procedure for consumer complaints?

Answer 2

It involves a €25 fee and can resolve disputes up to €2,000.

Question 3

What is the role of the Ombudsman in consumer complaints?

Answer 3

Investigates consumer complaints against public bodies.

Question 4

How does the CCPC inform the consumer?

Answer 4

Provides information online and on social media accounts.

Question 5

How does the CCPC enforce consumer law?

Answer 5

Issues compliance notices and fines, uses ‘name and shame.’

Question 6

What research does the CCPC conduct into consumer issues?

Answer 6

Researches consumer behavior and outcomes to help consumers realize possible savings/improvements available.

Question 7

How does the CCPC educate the consumer?

Answer 7

Offers financial calculators and mortgage comparisons on its website.

Question 8

What advice does the CCPC provide to the government?

Answer 8

Highlights issues facing consumers and suggests law changes.

Question 9

How does the CCPC protect consumers from firms dominating a market?

Answer 9

Examines potential mergers and acquisitions, reduces the likelihood of monopolies that affect fair competition.

Question 10

What provisions does the Sale of Goods and Supply of Services Act 1980 have for goods?

Answer 10

Goods must be of merchantable quality, fit for purpose, and match the description or sample.

Question 11

What provisions does the Sale of Goods and Supply of Services Act 1980 have for services?

Answer 11

Services must be provided with necessary skills, due care, and as agreed; they must not be rushed or poorly delivered.

Question 12

What does the Sale of Goods and Supply of Services Act 1980 guarantee?

Answer 12

Additional protection is given to consumers on top of legal rights.

Question 13

What is unsolicited goods/inertia selling?

Answer 13

Goods sent to a person that they did not order.

Question 14

What is the responsibility of the retailer under consumer law?

Answer 14

The retailer, not the manufacturer, is responsible for fixing the consumer’s issues.

Question 15

What redress is available under consumer law?

Answer 15

A cash refund, replacement product, or repair.

Question 16

What does the Consumer Protection Act 2007 say about false claims about a product?

Answer 16

Cannot sell counterfeit items as real, lie about origin, or awards received.

Question 17

What does the Consumer Protection Act 2007 say about misleading advertising?

Answer 17

Advertising must clarify what the use or result of the product is; it cannot mislead by comparing products.

Question 18

What does the Consumer Protection Act 2007 say about advertising false prices?

Answer 18

Advertising must be truthful about current, previous, and recommended retail prices.

Question 19

What does the Consumer Protection Act 2007 say about misleading price displays?

Answer 19

All goods must be correctly labeled for sale; some items may need specific displays.

Question 20

What does the Consumer Protection Act 2007 say about aggressive selling practices?

Answer 20

Prohibits harassment, coercion, or undue influence to pressure someone into buying.

Question 21

What does the Consumer Protection Act 2007 say about pyramid schemes?

Answer 21

Bans schemes where people recruit others to profit from their buy-in.

Question 22

What does the Consumer Protection Act 2007 say about price controls?

Answer 22

The government can impose a maximum price on certain goods in emergencies.