consumer conflict Flashcards
What should you do initially when resolving a consumer complaint?
Know your rights, use the receipt, act promptly, complain, and track the complaint.
What is the Small Claims Procedure for consumer complaints?
It involves a €25 fee and can resolve disputes up to €2,000.
What is the role of the Ombudsman in consumer complaints?
Investigates consumer complaints against public bodies.
How does the CCPC inform the consumer?
Provides information online and on social media accounts.
How does the CCPC enforce consumer law?
Issues compliance notices and fines, uses ‘name and shame.’
What research does the CCPC conduct into consumer issues?
Researches consumer behavior and outcomes to help consumers realize possible savings/improvements available.
How does the CCPC educate the consumer?
Offers financial calculators and mortgage comparisons on its website.
What advice does the CCPC provide to the government?
Highlights issues facing consumers and suggests law changes.
How does the CCPC protect consumers from firms dominating a market?
Examines potential mergers and acquisitions, reduces the likelihood of monopolies that affect fair competition.
What provisions does the Sale of Goods and Supply of Services Act 1980 have for goods?
Goods must be of merchantable quality, fit for purpose, and match the description or sample.
What provisions does the Sale of Goods and Supply of Services Act 1980 have for services?
Services must be provided with necessary skills, due care, and as agreed; they must not be rushed or poorly delivered.
What does the Sale of Goods and Supply of Services Act 1980 guarantee?
Additional protection is given to consumers on top of legal rights.
What is unsolicited goods/inertia selling?
Goods sent to a person that they did not order.
What is the responsibility of the retailer under consumer law?
The retailer, not the manufacturer, is responsible for fixing the consumer’s issues.
What redress is available under consumer law?
A cash refund, replacement product, or repair.
What does the Consumer Protection Act 2007 say about false claims about a product?
Cannot sell counterfeit items as real, lie about origin, or awards received.
What does the Consumer Protection Act 2007 say about misleading advertising?
Advertising must clarify what the use or result of the product is; it cannot mislead by comparing products.
What does the Consumer Protection Act 2007 say about advertising false prices?
Advertising must be truthful about current, previous, and recommended retail prices.
What does the Consumer Protection Act 2007 say about misleading price displays?
All goods must be correctly labeled for sale; some items may need specific displays.
What does the Consumer Protection Act 2007 say about aggressive selling practices?
Prohibits harassment, coercion, or undue influence to pressure someone into buying.
What does the Consumer Protection Act 2007 say about pyramid schemes?
Bans schemes where people recruit others to profit from their buy-in.
What does the Consumer Protection Act 2007 say about price controls?
The government can impose a maximum price on certain goods in emergencies.
