Managing the Unexpected: Resilient Performance in an Age of Uncertainty by Karl E. Weick and Kathleen M. Sutcliffe

Question 0

Reliable outcomes require the capabilities to ______ the unexpected in a ______ manner and yet ______ with the unexpected in a ______ manner.

Answer 0

Reliable outcomes require the capabilities to sense the unexpected in a stable manner and yet deal with the unexpected in a variable manner. - Chapter 4

Question 1

Planning is to proactive as resilience is to?

Answer 1

Reactive (caveat of “mindful” reactivity)

Question 2

What is the underlying logic that keeps HROs reliable?

Answer 2

They do not alter the underlying decision making process. - Chapter 4

Question 3

What incites can be gained from the word unexpected and the phrase managing the unexpected?

Answer 3

Unexpected is in the past tense and denotes an event that happened and was not anticipated. Managing the unexpected means managing something that already occurred. Managers should be focused on cures as much as prevention.

Question 4

What is resilient reacting?

Answer 4

When a system stretches and then returns to something resembling its former shape. These adjustments are made possible by
1) large and varied response repertoires
2) competence in reassembling existing practices into new combinations
3) intense sharing of information
4) a well-developed ability to maintain emotional control in the face of chaos
Ch 4, pp 81