Managing Stakeholder Engagement

Question 1

Agile modeling

Answer 1

Way to illustrate solutions and ideas. There are 5 principles of agile modeling.

1. Communicate ideas and solutions
2. Simplify a complex idea and make it easy to understand
3. Feedback to the sender of a message as part of the conversation
4. foster Courage to state ideas, be involved and try new ideas and let go of old ones
5. express Humility as even the best developers need to acknowledge that they don’t know everything and respect one another’s opinions

Question 2

Agile project charter

Answer 2

Allows more flexibility that a charter in a traditional project because more ambiguity and subject to change.

Question 3

Barrier

Answer 3

Anything that prevents communication from occurring, such as speaking different languages or an error with the technology used in the communication

Question 4

Collaboration

Answer 4

2+ people can be in disagreement but it’s not heated and they work together for a good, viable project solution

Question 5

Collective code ownership

Answer 5

Means any developer can edit any code at any time

Question 6

Communication model

Answer 6

Describes how information is transferred between people in any communication modality

Question 7

Compromise

Answer 7

Compromising is lose-lose. Both parties have to give something up.

Question 8

Customer

Answer 8

Anyone who will pay for and/or use the results of the project

Question 9

Data model

Answer 9

A structure with which to organize your data. The data model designers must think about user interaction in the software.

Question 10

Decoder

Answer 10

Part of the communication model, is a device, like a fax machine, that decodes the coded message back into a useable format

Question 11

Elevator statement

Answer 11

Quick definition of the project goals, purpose, and characteristics that can be expressed in the amount of time of an elevator

Question 12

Encoder

Answer 12

Part of the communication model, is a device such as a fax machine that encodes the message to be sent.

Question 13

Fist of 5 voting

Answer 13

Everyone shows their degree of support for a decision by displaying the corresponding number of fingers. Showing all 5 in support while fist shows no support

Question 14

Focused listening

Answer 14

Level 2 of the 3 levels of listening is where you’re paying attention and listening to the speaker’s perspective. You emphasize with what they’re saying and paying attention to the emotional indicators of who is speaking.

Question 15

Forcing

Answer 15

Forcing the resolution of the conflict when a person in authority forces their opinion on subordinates.

Question 16

Free for all approach

Answer 16

Is a brainstorming technique where everyone comes to the meeting and throws out as many ideas as possible.

Question 17

Global listening

Answer 17

Third of the 3 levels of listening. Higher than the focused listening, you’re listening for the subtle clues about the meaning.

Question 18

Green zone

Answer 18

Individuals in the green zone take responsibility for their actions, work collaboratively, and respond non-defensively. You want to be in the green zone not the red zone.

Question 19

Highsmith decision spectrum

Answer 19

Is a group decision making technique that presents the group with a spectrum of possible choices from in favor to opposed. Participants then put a check mark on the spectrum to indicate how they feel about an idea. People can vote in private so that they’re not influenced by the group. PM then tallies the votes.

Question 20

Identity stakeholders

Answer 20

First of the 4 process in stakeholder management. ID who is involved.

Question 21

Information radiator

Answer 21

Highly visible display of all information regarding your project. Could be composed of graphs, bar charts, burndown charts, or your Kanban board.

Question 22

Internal listening

Answer 22

Level one of 3 levels means you’re listening but not very attentive.

Question 23

Manage stakeholder engagement

Answer 23

Third of 4 processes. This is all about execution.

Question 24

Medium

Answer 24

Part of the communication model is the intermediary device that carries the message between the communication parties.

Question 25

Monitor stakeholder engagement

Answer 25

Forth of the 4 processes. This is monitoring and controlling process.

Question 26

Noise

Answer 26

Part of the communication model is anything that distracts from the message, such as static on a phone call.

Question 27

Plan stakeholder engagement

Answer 27

This is the planning process and is 2nd of the 4 processes. While agile discourages lengthy planning documents, you still need a plan for how and when stakeholders will be engaged.

Question 28

Project leaders

Answer 28

Including project manager, people on the project team, consultants, and SMEs who’ll make key decisions on the project work.

Question 29

Project sponsor

Answer 29

Person with authority to make BIG decisions and authorize the project/grant PM control over resources.

Question 30

Prune the product tree

Answer 30

Collaboration game that uses the illustration of a tree to demonstrate the priorities and requirements of the project. Trunk of tree is what you already know or what you’ve already built. Then draw branches off the tree and you add sticky notes of ideas or new requirements on the branches. Closer to the trunk, the higher the priority.

Question 31

Quiet writing

Answer 31

Brainstorming technique where participants complete brainstorming as a solo activity before a meeting. Participants then come into the meeting already prepared with their ideas for group discussion.

Question 32

Receiver

Answer 32

Part of communication model is the person who receives the message from the sender.

Question 33

Red Zone

Answer 33

Opposite of the green zone- People hold grudges, are on edge, take no responsibility, blame others. This is antithetical to the agile mindset.

Question 34

Remember the future

Answer 34

Collaboration game involving the project team and key stakeholders in which the participants pretend to look back at the completed project. Participants imagine what when well or poorly and the end product. This is helpful at anticipating what may pop up.

Question 35

Round-robin

Answer 35

Facilitation technique where the facilitator goes around the room and asks each person to give 1 idea. Continues until all ideas are exhausted.

Question 36

Screen design

Answer 36

Mockup of what the screen looks like. It’s a visualization of how the end result is going to look.

Question 37

Self-awareness

Answer 37

Quadrant of emotional intelligence that means one has the confidence to ask why they feel an emotion.

Question 38

Relationship management

Answer 38

Emotional intelligence quadrant that requires people work with others to communicate and keep the project moving.

Question 39

Self-management

Answer 39

An emotional intelligence quadrant that means one can manage their emotion.

Question 40

Sender

Answer 40

Part of the communication model is the person sending the message to the receiver.

Question 41

Smoothing

Answer 41

A conflict resolution means you accommodate the conflict in order to move forward. A person exercising the smoothing technique does not consider the substance of the disagreement in any depth.

Question 42

Social awareness

Answer 42

Emotional intelligence quadrant that means you have empathy for others, you understand where others are coming from and you understand what’s important for your organization

Question 43

Speedboat game

Answer 43

Game in which participants describe what are the headwinds moving the project forward and what are the anchors holding it back

Question 44

Stakeholder register

Answer 44

Register requires you to know who’s concerned about what and their role/responsibility to the project.

Question 45

Synergy

Answer 45

Cooperation between 2+orgs or people to create something better than just the 2 parts

Question 46

Thumbs up/thumbs down

Answer 46

Participatory decision making technique where people vote with thumbs up, down or sideways.

Question 47

Use case diagram

Answer 47

Models how a system works, including how people interact with the system. Use case diagrams include actors, which are the people, show the activities. These represent the actions, services, and the functions of the system.

Question 48

Vendor

Answer 48

Any entity that will provide resources to the project. Vendors are key stakeholders that need to be engaged and communicated with.

Question 49

Wireframe

Answer 49

Is a simple, straightforward diagram that shows your project solution. Often address the different elements in the user interface, screen and system organization, navigation paths, user interface.

Question 50

Withdraw

Answer 50

One way to resolve a conflict, at least temporarily, is to withdraw from the situation and avoid further discussion. They may say “let’s discuss this later after we’ve cooled off”