Managing Stakeholder Engagement Flashcards
Agile modeling
Way to illustrate solutions and ideas. There are 5 principles of agile modeling.
- Communicate ideas and solutions
- Simplify a complex idea and make it easy to understand
- Feedback to the sender of a message as part of the conversation
- foster Courage to state ideas, be involved and try new ideas and let go of old ones
- express Humility as even the best developers need to acknowledge that they don’t know everything and respect one another’s opinions
Agile project charter
Allows more flexibility that a charter in a traditional project because more ambiguity and subject to change.
Barrier
Anything that prevents communication from occurring, such as speaking different languages or an error with the technology used in the communication
Collaboration
2+ people can be in disagreement but it’s not heated and they work together for a good, viable project solution
Collective code ownership
Means any developer can edit any code at any time
Communication model
Describes how information is transferred between people in any communication modality
Compromise
Compromising is lose-lose. Both parties have to give something up.
Customer
Anyone who will pay for and/or use the results of the project
Data model
A structure with which to organize your data. The data model designers must think about user interaction in the software.
Decoder
Part of the communication model, is a device, like a fax machine, that decodes the coded message back into a useable format
Elevator statement
Quick definition of the project goals, purpose, and characteristics that can be expressed in the amount of time of an elevator
Encoder
Part of the communication model, is a device such as a fax machine that encodes the message to be sent.
Fist of 5 voting
Everyone shows their degree of support for a decision by displaying the corresponding number of fingers. Showing all 5 in support while fist shows no support
Focused listening
Level 2 of the 3 levels of listening is where you’re paying attention and listening to the speaker’s perspective. You emphasize with what they’re saying and paying attention to the emotional indicators of who is speaking.
Forcing
Forcing the resolution of the conflict when a person in authority forces their opinion on subordinates.
Free for all approach
Is a brainstorming technique where everyone comes to the meeting and throws out as many ideas as possible.
Global listening
Third of the 3 levels of listening. Higher than the focused listening, you’re listening for the subtle clues about the meaning.
Green zone
Individuals in the green zone take responsibility for their actions, work collaboratively, and respond non-defensively. You want to be in the green zone not the red zone.
Highsmith decision spectrum
Is a group decision making technique that presents the group with a spectrum of possible choices from in favor to opposed. Participants then put a check mark on the spectrum to indicate how they feel about an idea. People can vote in private so that they’re not influenced by the group. PM then tallies the votes.
Identity stakeholders
First of the 4 process in stakeholder management. ID who is involved.
Information radiator
Highly visible display of all information regarding your project. Could be composed of graphs, bar charts, burndown charts, or your Kanban board.
Internal listening
Level one of 3 levels means you’re listening but not very attentive.
Manage stakeholder engagement
Third of 4 processes. This is all about execution.
Medium
Part of the communication model is the intermediary device that carries the message between the communication parties.
Monitor stakeholder engagement
Forth of the 4 processes. This is monitoring and controlling process.
Noise
Part of the communication model is anything that distracts from the message, such as static on a phone call.
Plan stakeholder engagement
This is the planning process and is 2nd of the 4 processes. While agile discourages lengthy planning documents, you still need a plan for how and when stakeholders will be engaged.
Project leaders
Including project manager, people on the project team, consultants, and SMEs who’ll make key decisions on the project work.
Project sponsor
Person with authority to make BIG decisions and authorize the project/grant PM control over resources.
Prune the product tree
Collaboration game that uses the illustration of a tree to demonstrate the priorities and requirements of the project. Trunk of tree is what you already know or what you’ve already built. Then draw branches off the tree and you add sticky notes of ideas or new requirements on the branches. Closer to the trunk, the higher the priority.
Quiet writing
Brainstorming technique where participants complete brainstorming as a solo activity before a meeting. Participants then come into the meeting already prepared with their ideas for group discussion.
Receiver
Part of communication model is the person who receives the message from the sender.
Red Zone
Opposite of the green zone- People hold grudges, are on edge, take no responsibility, blame others. This is antithetical to the agile mindset.
Remember the future
Collaboration game involving the project team and key stakeholders in which the participants pretend to look back at the completed project. Participants imagine what when well or poorly and the end product. This is helpful at anticipating what may pop up.
Round-robin
Facilitation technique where the facilitator goes around the room and asks each person to give 1 idea. Continues until all ideas are exhausted.
Screen design
Mockup of what the screen looks like. It’s a visualization of how the end result is going to look.
Self-awareness
Quadrant of emotional intelligence that means one has the confidence to ask why they feel an emotion.
Relationship management
Emotional intelligence quadrant that requires people work with others to communicate and keep the project moving.
Self-management
An emotional intelligence quadrant that means one can manage their emotion.
Sender
Part of the communication model is the person sending the message to the receiver.
Smoothing
A conflict resolution means you accommodate the conflict in order to move forward. A person exercising the smoothing technique does not consider the substance of the disagreement in any depth.
Social awareness
Emotional intelligence quadrant that means you have empathy for others, you understand where others are coming from and you understand what’s important for your organization
Speedboat game
Game in which participants describe what are the headwinds moving the project forward and what are the anchors holding it back
Stakeholder register
Register requires you to know who’s concerned about what and their role/responsibility to the project.
Synergy
Cooperation between 2+orgs or people to create something better than just the 2 parts
Thumbs up/thumbs down
Participatory decision making technique where people vote with thumbs up, down or sideways.
Use case diagram
Models how a system works, including how people interact with the system. Use case diagrams include actors, which are the people, show the activities. These represent the actions, services, and the functions of the system.
Vendor
Any entity that will provide resources to the project. Vendors are key stakeholders that need to be engaged and communicated with.
Wireframe
Is a simple, straightforward diagram that shows your project solution. Often address the different elements in the user interface, screen and system organization, navigation paths, user interface.
Withdraw
One way to resolve a conflict, at least temporarily, is to withdraw from the situation and avoid further discussion. They may say “let’s discuss this later after we’ve cooled off”
