Managing Qualiy Flashcards
1
Q
Culture
A
The accepted attitude and practices of staff at the workplace
2
Q
Quality control
A
Putting measures in place to check that the customer receives an acceptable level of quality.
3
Q
Quality assurance
A
Quality control involves checking quality at the end, quality assurance attempts to build quality into the system.
4
Q
Warranty
A
The guarantee by the producer that it will repair any faults in product for a specific period of time.
